Arlington Toyota

Service experience needs major improvement. I have a 9 am appointment today and was in line until 9:40 am with other cars being seen before me who had just pulled up. Toyota service needs to ha I have a 9 am appointment today and was in line until 9:40 am with other cars being seen before me who had just pulled up. Toyota service needs to have a better system which serves their customers who were in line first. I am currently waiting inside and the car that was in line for 2 minutes and 2 seconds is being seen first just because of how the lines moved. I had been in line almost 25 minutes at that point. When I brought this to both attendants attention, no apology or care was given or shown. I told them this was not their fault but not right. I also feel like the scheduler is overbooking like airlines do since there were so many cars here at the same time. More

I use Arlington Toyota as my dealer for purchasing new cars and also to service them. Just had service performed and Service Advisor Mike Sandelin was outstanding. He keeps you informed throughout the vis cars and also to service them. Just had service performed and Service Advisor Mike Sandelin was outstanding. He keeps you informed throughout the visit, explains what repairs are needed and reviews the costs. He's wonderful to have as a service advisor. More

Working with Brian Santos was impossible. He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in t He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in this week ... This list goes on and on. Terrible person ... RUN AWAY More

Customer service was great I use the same person Alecia and she always make sure I’m well informed on my service. Keep up the good work and she always make sure I’m well informed on my service. Keep up the good work More

Good experience Saif was very helpful and assisted us deligently Helped with all questions about the car deligently Helped with all questions about the car More

The salesman was great, but the process took hours, and then the next day took hours. I made a cash offer. My process should’ve been fast. That was the only disappointing part of me buying the car. then the next day took hours. I made a cash offer. My process should’ve been fast. That was the only disappointing part of me buying the car. More

Arlington Toyota did not stand behind work done and misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. More

Arlington Toyota Service Garage was a joy to work with and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. More

John Watson was my sales representative and he made my first car buying experience an extremely positive one! I had a million & one questions and he was patient and helpful in answering all of them for me first car buying experience an extremely positive one! I had a million & one questions and he was patient and helpful in answering all of them for me. More

Very disappointed with the service. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. More