Arlington Toyota

Wife had an appt at 4:20 for basic tire rotation service. Finished at 6:50. No communication from advisor Rande. Attempted to message him with the link he provided but never received a response. Paperwork wa Finished at 6:50. No communication from advisor Rande. Attempted to message him with the link he provided but never received a response. Paperwork was not correct or complete and they tried to charge us even though we have the pre paid plan. I called to speak to a manager but was told no one was in. I left a voicemail but have not received a call back. This is not the first time to have these issues. I would understand if we were having a more involved service performed or if we at least had some communication. We have purchased 3 vehicles here and had wonderful experiences on the sales side. More

Brian Alvarado was super helpful and friendly. He is about the customer not just the sale. I will definitely recommend him to friends and family. He is about the customer not just the sale. I will definitely recommend him to friends and family. More

My 2nd car bought from Ignacio. ..very good guy...prompt to resolve....and work with client needs ..very good guy...prompt to resolve....and work with client needs More

I get both of my Toyota vehicles serviced with Rande he consistently provides me with excellent service and care. Rande goes above and beyond to ensure that I have a pleasant experience and always keeps me consistently provides me with excellent service and care. Rande goes above and beyond to ensure that I have a pleasant experience and always keeps me updated throughout my service. I would recommend everyone go see Rande for all of their service needs! More

Express oil change took 3 hours with appointment, told I was waiting for truck. I was going to outside oil change places but decided to go back to the dealership for another try. I will not taking my truck was waiting for truck. I was going to outside oil change places but decided to go back to the dealership for another try. I will not taking my truck back for a 3 hr oil change More

They say you get a life time warranty but try to sell yo expensive warranty tell you it's going to brake expensive warranty tell you it's going to brake More

Connor is an amazing car dealer. He is very brilliant, and patient especially for us newbies in buying a car. Arlington toyota has an exceptional customer service. I highly recommend He is very brilliant, and patient especially for us newbies in buying a car. Arlington toyota has an exceptional customer service. I highly recommend Connor and Arlington Toyota. Thank you More

People that invited me for a free oil change and tire rotation for free because I am a VIP, told me would take from 90 to 130 minutes. It actually took about 190 minutes. Just give an honest estimate. So rotation for free because I am a VIP, told me would take from 90 to 130 minutes. It actually took about 190 minutes. Just give an honest estimate. Some have other things to do. More

I have always purchased toyota however after my experience today of having to wait 2 1/2 hours for service, I have changed my mind. I made an appointment for 11 AM we sat in the car until 11.22, wh experience today of having to wait 2 1/2 hours for service, I have changed my mind. I made an appointment for 11 AM we sat in the car until 11.22, which is the time they state service begins and didn’t get it back until 1.50 but they fudge the #to make the service desk look better because the board showed car was ready but it wasn’t. Was told all cars automatically go thru car wash but had to complain because mine didn’t . Maybe it’s time for me to make a change to a different company for a better service on a car I purchased brand new ! Ruined my Saturday !!! Appalling !! More

Had an appointment for 10am and when I arrive I was told it was going to be 2 hours because they were backed up. I was only in for an oil change and tire rotation. That takes at most 45 minutes. Why are the it was going to be 2 hours because they were backed up. I was only in for an oil change and tire rotation. That takes at most 45 minutes. Why are they over booking. If I have an appointment for 10am that means my car should be taken at 10 am not an hour and a half later. Why May an appointment if I’m still going to wait. I can understand if I was a walk in but I called ahead 3 days prior. Stop over booking. More