Arlington Toyota

I had a satisfactory experience with dealership salesman Owen Patino, who demonstrated honesty, fairness, and helpfulness. However, my interaction with finance manager Ricardo Johnson was disappointing due Owen Patino, who demonstrated honesty, fairness, and helpfulness. However, my interaction with finance manager Ricardo Johnson was disappointing due to his dishonesty. The listed price of the vehicle on CarGurus, which I have documented, was $51,881. Owen presented the sale price as approximately $51,500. Upon reviewing the paperwork, Ricardo altered the price to $53,470 without notification. Notably, I did not purchase any add-ons that would have justified the price increase from the initial sale price Owen showed me. I have made multiple attempts to contact Ricardo and general manager Rick Doran via voicemail, but my calls have gone unreturned. As a first-time car buyer, I am disheartened by the dishonest business practices and lack of accountability. Consequently, I will not be conducting business with this dealership again. More

Service advisor was great. The technicians that worked on my recall left scratches on the passenger side door area, sticky liquid drops of drink and a mess of chocolate on my c The technicians that worked on my recall left scratches on the passenger side door area, sticky liquid drops of drink and a mess of chocolate on my console . And moved things that were in the back all strowed around. More

I had a great experience. My sales person was Milidon. He was very informative, patient and helpful. I would recommend everyone that I know to go to him. My sales person was Milidon. He was very informative, patient and helpful. I would recommend everyone that I know to go to him. More

Excellent service. Very honest And professional too I used maintenance Warranty by Toyota Never have to wait To long to get my car service Very honest And professional too I used maintenance Warranty by Toyota Never have to wait To long to get my car service More

Always great service. Chauncey always makes sure that my car is serviced properly. I like that he always answers my questions in great detail to make sure I have an unders Chauncey always makes sure that my car is serviced properly. I like that he always answers my questions in great detail to make sure I have an understanding of the process or issue. More

Gillian was knowledgeable and professional. Got me in and out in under 1 hour. Provided good information! Got me in and out in under 1 hour. Provided good information! More

Great experience with our Sales Professional, Owen! Owen did a superb job communicating throughout the purchase process. Go see Owen - you won’t be disappointed. Owen did a superb job communicating throughout the purchase process. Go see Owen - you won’t be disappointed. More

Made appointment 10:40 and was told there was a 2 hour wait, but I was there for nearly 3 hours 😠. What is the point in making appointments????? wait, but I was there for nearly 3 hours 😠. What is the point in making appointments????? More

Extremely poor experience. Typical shady sales tactics. - Asked for an out the door cash price, and when I drove 2 hours up to pick up the car, they told me they do not do c Typical shady sales tactics. - Asked for an out the door cash price, and when I drove 2 hours up to pick up the car, they told me they do not do cash deals or take cashier's checks, and they forced me to finance. Never heard of a dealership turning down cash. - The truck I bought had a truck bed cover on it and they used it as a selling point during a video they sent me as well as telling me that it would cost me $1,200-$1,500 to put one on myself. Then when I got there, the cover was actually broken, so now that selling point they used to get me to the dealership was actually a lie. - It takes 3-4 different people to get a straight answer. One person has to go talk to another person, then that person has to call another person to get any sort of answer. - For some reason the dealership changed only one of the tires on the truck with a mismatched tire, and instead of replacing 2 tires, they are giving me a hard time that it's not their fault and will only replace 1 again. Any reputable service department would know that only changing 1 tire can cause safety and drivetrain issues and improper tire wear. Been going back and forth with the dealership for weeks now to get this resolved and no one seems to have an answer. - Signed the contract for the agreed upon price after going through this whole ordeal, paid off my financed loan the following day, and now they are asking for more money 2 weeks later. Instead of sending my registration tag to my house so I do not have to drive another 2 hours, they had it sent to the dealership and are telling me I owe them more money now, even after the title and tag department at the dealership agreed to the price and said the dealership would pay any additional cost due to them messing up the numbers on the original out the door price. Absolutely shady practices going on over there. Have never had such a poor experience especially at a legitimate Toyota dealership. You will have a better experience and a smaller “no-name" dealer. More

In all the service visits I had this was the first time I felt like an important customer. Randy made me feel like I was an important person and treated me that way, in contrast to others who treated me like felt like an important customer. Randy made me feel like I was an important person and treated me that way, in contrast to others who treated me like a “second class nobody” one service person in the past told me to go elsewhere for service. Thank you Randy. More