Arlington Nissan

Not tolk the truth I los my money and y my suv never came back that place. back that place. More

Excellent customer service, very professional. They were very thorough and prompt in the work they performed. They were very thorough and prompt in the work they performed. More

I would like to Thank You Kiah McGee for great service. Appreciate you for a great service Appreciate you for a great service More

The service department are always professional and friendly. The staff always go above and beyond to help me with my vehicle 🚗 issues and explains what is needed to fix my vehicle and costs involved. friendly. The staff always go above and beyond to help me with my vehicle 🚗 issues and explains what is needed to fix my vehicle and costs involved. The parts department always has the parts needed to repair my vehicle. My vehicle is always washed after the repairs are finished. More

I have been a long time, very satisfied customer of Arlington Nissan. My most recent experience with Bruce W. was exceptional. Bruce sold me my Murano several years ago, and made the sale of the same v Arlington Nissan. My most recent experience with Bruce W. was exceptional. Bruce sold me my Murano several years ago, and made the sale of the same vehicle back to his dealership smooth, easy and trouble-free as well. It is assuring to have Bruce in my corner to facilitate my purchase and sale back years. Thanks Bruce for your continued professionalism, transparency and honesty. Truly refreshing experience. More

They dig deeper to the minor and major problems of the car and give you an insight of what needs to be done which will save you for further problems in the future. car and give you an insight of what needs to be done which will save you for further problems in the future. More

Terrible dealer. They advertised features the car did not have. They install Lojack without asking and charge $495 for it. They have a drive-away fee of $390 to ge They advertised features the car did not have. They install Lojack without asking and charge $495 for it. They have a drive-away fee of $390 to get the temporary license plate. Most dealers charge $50 or less. They have an $800 add on cleaning package that you are expected to accept unless you complain. More

Kiam Mcgee assisted me as soon as I arrived. Went to his desk while he took care of the vehicle. In no time he gave me my estimate. Waited about an hour and my car was done, and cleaned to bo Went to his desk while he took care of the vehicle. In no time he gave me my estimate. Waited about an hour and my car was done, and cleaned to boot. More

Brian was a great service advisor to work with; Very helpful and accommodating. However, the parts dept. could use some education on the importance of communication with customers. helpful and accommodating. However, the parts dept. could use some education on the importance of communication with customers. More

I Personally recommend that anyone who may be looking to buy a new or used car to RUN, I REPEAT RUN TO ANY OTHER DEALER. This is what happened to me. Whether or not it happens to you I have no idea. When I buy a new or used car to RUN, I REPEAT RUN TO ANY OTHER DEALER. This is what happened to me. Whether or not it happens to you I have no idea. When I bought my used 2018 Dodge car we agreed on a price. It was a short wait to go to the Finance Department. The finance guy transferred everything from paper to a Small iPad. He then showed it to me to confirm the basics were correct as far as name & vehicle details. He then enlarged the screen for me to initial in a box. He then scrolled to another page and enlarged it without time for me to review. My mistake was I trusted that everything was as it was on the paper. I initialed that page and 2 more pages as well. On the 4th. time he was slow to enlarge it and I noticed it was for a Garbage Extended Warranty for $3,501.00 I refused over and over and he then told me that it was required by the Lender. I still didn’t want an overpriced warranty and to top it off a $100 deductible for repairs. He then said I could cancel it within 3 months but I should wait until the loan is closed. Reluctantly I signed. When the salesman brought me to my car he asked me if he could have my phone to take a photo of me with my new car. I unlocked it and gave it to him and he took the picture then the manager asked if he could get in on a picture and I said yes. After the picture was taken the manager wanted to show me something and after he was done the salesman came over & gave me my phone. Unknown to me while he had my phone “someone” entered a Glowing Review on Google in my name with the picture of the manager & I. I didn’t find that out until the next day when I opened the email that the finance guy sent me. In that email I found out that over $6 THOUSAND DOLLARS IN GARBAGE WAS ADDED TO MY LOAN. I live 2 hours from them and when no one was returning my calls or emails I drove back in. After a few hours of SCREAMING ON THE SHOWROOM FLOOR they removed the Extended Warranty and a Windshield Warranty. That was for $499.00 and for 3 years if the Windshield was damaged in almost anyway it would be replaced. I could go to any Safelite Windshield Co. anywhere, anytime and for $385.00 they would replace it. You would have to be a fool in my opinion to buy a “warranty” like this. They finally removed those 2 items totaling $4,000.00 and it took 5 WEEKS before they returned the money to their lender only after numerous attempts. They REFUSED to remove the LoJack & Paint & Fabric Protection as they said those items are done before placing the car for sale. I asked why that was not indicated on their Advertised Price and the Assistant Mgr. said that it is there way of doing business. I replied that it is FALSE ADVERTISING. That added up to another $2,170.00 that they took me for. I BELIEVE THAT IS THEFT BY DECEPTION OF A DISABLED SENIOR CITIZEN. Again, that is MY opinion. So, consider yourself warned and by the way, if you check the BBB website other complaints included the finance dept. adding all of the same garbage PROFITS without the Customers knowledge. I wish I could add the Screenshot of the GLOWING GOOGLE REVIEW that was added BY SOMEONE WHEN THE SALESMAN HAD MY IPHONE. More