Arlington Nissan

We brought our 2009 Rogue in for service today, without an appointment and walked right up to the service desk where Tony Raia offered his help. Tony did an excellent job explaining the 30,000 mile servic an appointment and walked right up to the service desk where Tony Raia offered his help. Tony did an excellent job explaining the 30,000 mile service package and pricing, even offering a 10% discount! We walked through the showroom on our way to dinner and met the GM, Bob Schaeffer. We had a very pleasant conversation with him and shared our overall pleasure with our vehicle and the dealership. We were very happy to see such a great new GM at Arlington Nissan! After dinner, we returned to pick up our car which was ready earlier than anticipated. The cashier (sorry, can't remember her name!) took great care of us as well. Overall, the only thing that was not absolutely "perfect" about our visit was that our car was not cleaned as promised , :-( Seems a silly thing to mention, but with such stellar efforts being made everywhere else, we thought you would want to know! Many thanks for your continued excellent service!!! Casey & Dave Smith More

Purchasing my car at Arlington Nissan was a stress free experience! The selection was good, the people were nice, the price and trade in were all I could hope for and Vito Masi was so helpful it made the experience! The selection was good, the people were nice, the price and trade in were all I could hope for and Vito Masi was so helpful it made the entire purchase a great deal! More

The reason why I gave Arlington Nissan a great rating is because, they were easy to work with, honest, informative, and I received a great deal on my new Altima. Bob Scheaffer the general manager, was an in because, they were easy to work with, honest, informative, and I received a great deal on my new Altima. Bob Scheaffer the general manager, was an intergal part of the sale. He was very courteous and easy to deal with. I had previously owned an Altima which I really liked, and wanted to purchase a new one. It was a pleasure to deal with Bob and Luis who made the car deal very easy. I got the exact Altima that I had wanted and took it home that night. I love it and it is a pleasure to drive. Also I have brought it back to Arlington Nissan for car washes and have received great service from Lou McConnell in the service department. Bob Scheaffer and his staff are also very courteous while I am waiting for my car. More

we went in looking for used SUV within a certain price range - they helped us find the perfect car - great condition - we couldnt be happier a real pleasure working with everyone from when we walked in a range - they helped us find the perfect car - great condition - we couldnt be happier a real pleasure working with everyone from when we walked in all the way to finalize the deal More

I had heard negative things about this dealership however it was under new management so my husband and thought we give them a try. We were looking for a reliable used car for him. They treated us so well w it was under new management so my husband and thought we give them a try. We were looking for a reliable used car for him. They treated us so well we ended up purchasing 2 cars. They treated us like family. Bob Sheaffer is the new GM and he checked in on us several time during the purchase of our vehicles and insured that we were well taken care of. During the test drive of my husbands car we noticed that one of the windows did not work, they fixed that issue right on the spot. Everyone was very pleasant, easy to deal with and we love both our cars. More

I took my car in for routine service plus I needed to have them look at another little problem that was starting. When I drove into the service area I was immediately greeted by a gentleman with a frien have them look at another little problem that was starting. When I drove into the service area I was immediately greeted by a gentleman with a friendly smile. He was very helpful throughout my visit. They were able to take care of the problem with my car easily. James kept me informed. Thank you Arlington Nissan for your evening hours. It's great to come after work instead of taking up my Saturday. More

Purchased 2013 370Z NISMO and had dealer install aftermarket Bluetooth prior to delivery. The unit was not fully integrated and the quality was extremely poor. I brought the car back to service and aftermarket Bluetooth prior to delivery. The unit was not fully integrated and the quality was extremely poor. I brought the car back to service and the sales manager agreed it was not what I requested and suggested I work directly with their vendor. First, I didn't work with their vendor during the sale so why should I be contacting them to resolve my issue. I requested a refund and was told I couldn't receive a refund until the vender refund them. I had the unit removed and returned it to the dealer. I'll never do business with them again and strongly encourage anyone considering a new or preowned Nissan take their business elsewhere. More

My daughter and I decided it was time to get a new car since the one we were driving was 10 years old and costing us much in repairs. I contacted several dealerships in the area we were deciding between since the one we were driving was 10 years old and costing us much in repairs. I contacted several dealerships in the area we were deciding between a Ford Fusion and a Nissan Altima. In contacting dealerships I ran into all kinds of salesmen the type that figured I was a woman so they could string me along. And then in my search I called Arlington Heights Nissan in Arlington Height, Illinois. I sent in a request for information and got an immediate e-mail back from Mike Lis, the Internet Manager. That was the beginning of the most wonderful unbelievable salesman – purchaser relationship I have ever heard of or experienced. He was so knowledgeable, polite, caring, understanding of our situation, absolutely the very best salesman in the world. Other dealerships in the area should contact Arlington Heights and see if they would agree to “clone” Mike for them. They could all use him to improve their sales. I cannot say enough about Mike. He gave me his cell and told me if I had any questions to call him. Believe me I did..I think I called him a million times. If he was not available I would leave a voice mail and he would call me back within 10 minutes. Any question I had if he did not have the answer he would tell me he would research it and call me right back and he did. We bought the car a 2013 Nissan Altima 2.5 SV. My daughter went to the dealership Friday evening and signed the paperwork. I am handicapped and had recent surgery so then Mike drove to our home so I could sign the paperwork. So accommodating. I never dealt with our actual Salesman, Deon Van Staden, but my daughter did when she was in the dealership and she says he was very, very nice. She also dealt with the Finance Manager, Robert Dupius, who did is job well. I would always go back to Arlington Heights Nissan the overall experience was awesome…and all because of…Mike Lis More

The Service Staff with whom I had more than few interactions over the past couple years were really bad. First of all, there is no professionalism, no greeting. I just get off the car walk inside interactions over the past couple years were really bad. First of all, there is no professionalism, no greeting. I just get off the car walk inside and has to wait for few mins before they even say hello even when I'm the only one inside. When I do ask couple questions, no response or very vague responses after the service is done. Most of the times, they won't top off the fluids, check and adjust the tire pressure or check the remaining tire They don' do even do the 27 point inspection properly that should be included as part of the service. I bought my vehicle new from Arlington Nissan few years ago and I'm not going back to that dealership because of my bad experience. More