Arlington Nissan

The best dealership EVER Came in here about a week ago to look at a beautiful Nissan Sentra SL and take it for a test drive. Upon initially parking and walking around the lot Came in here about a week ago to look at a beautiful Nissan Sentra SL and take it for a test drive. Upon initially parking and walking around the lot for not even a minute, I was approached by Carl Ritz whom I had the pleasure working with throughout my visit. He was one of the nicest, most polite, genuine, and down-to-earth salesman I've ever worked with in any establishment ever (his company should give him a raise). We drove the Nissan around for a bit, and at this point I was really liking the car alot for several reasons. You can tell when a company takes care of the vehicles that come in, and takes the time to make them presentable and working the way they're supposed to be. Not only does Arlington Nissan sell cars but it also has a large auto center attached to it, so they are able to work and fix up the cars at the same location (which is a HUGE plus). The facility was very clean, very presentable and large with such incredible customer service by everyone that I saw when I was there. I had informed Carl that I had initially planned to come back the next day to drive it again (even though I would have bought it right then and there, but I just needed a day to think about it before dropping a couple grand) and was accompanied with the most wonderful and accommodating customer service I've also ever received at a dealership ever. He really made the experience terrific. I was introduced to Don Barclay who was also a pleasure to work with as well, as he was also very polite, informative, knowledgeable, and accommodating. As I returned the next day, I had arranged to meet with Carl again and took it for a second test drive. At this point I was ready to buy the car. When pulling back in, Don was right there to greet me again and I had asked to run a quick diagnostic/inspection on the car, which was performed with no problem. I trusted the fact that they had great equipment that could give a thorough explanation of anything that could be problematic, and that it would be a reliable review of the car to make sure everything was working right and ready to go. Sure enough, everything was great and nothing at all was questionable. I was ready to close the deal and drive this beauty off the lot. Carl and Don worked out a fantastic price with me that I couldn't be happier with, and I would ABSOLUTELY recommend this place to ANYONE who is looking for a wonderful & reliable car with the best customer service they could ever get from anywhere! Thank you so much again - I love my new car! More

Disappointed After years dealing @ Arlington Nissan under a different opinion, I feel very disappointed, untrustworthy & full of regrets on my last Nissan purchase After years dealing @ Arlington Nissan under a different opinion, I feel very disappointed, untrustworthy & full of regrets on my last Nissan purchase. Important information about the car was not accurate ie: year of car, MPG, ripped seat & worst of all, car was involved in an accident. Just because I am an older woman does not mean that I should it been treated special but for sure FAIR & with HONESTY. All I was looking for, was an economic & reliable car. Way to treat a loyal customer. My opinion is that Arlington Nissan is BELOW standards. More

Bait and Switch Went on line with True Car program, Business Development person kept pinging me and when I talked to him he told me they had a brand new 2018 Murano a Went on line with True Car program, Business Development person kept pinging me and when I talked to him he told me they had a brand new 2018 Murano and would beat any other dealerships price by 5% (the Bait) Set up an appointment with the Business Development person and drove there for an hour only to find out that the SUV was a demo, not cleaned and really I doubt this guy knew what he was doing as it appeared they were clearly not ready for us. Then the switch came, the sales person tried to sell me a 2019n Murano. More

Great experience, will definitely recommend Arlington Nissan I will rate the overall service as 5/5. I am very happy with the overall experience. I was a walk-in but I was assisted right away. The customer servi I will rate the overall service as 5/5. I am very happy with the overall experience. I was a walk-in but I was assisted right away. The customer service and professionalism was awesome, my agent even took time to explain what went wrong with my car and how can I prevent it from happening in the future. Very pleasant experience. I am extremely satisfied and would definitely recommend Arlington Nissan to my friends. Thank you!! More

Ok place, but not recommended I’m not happy with the management, sales person Liz awesome. I found online that they have 2013 Ford Edge for sale with a good price. I contacted the I’m not happy with the management, sales person Liz awesome. I found online that they have 2013 Ford Edge for sale with a good price. I contacted them during the week and I specify that I will be available only on Saturday. I spoke to two different people about that Corina and Ken. We were talking a few days about that vehicle, I made an appointment for Saturday 9am. That Saturday morning I received a call, txt and email from both of them with a question if I’m still coming, I live about an hour away. So I respond it “yes I’m on the way”, so I made it there, a soon as I open the dealer door some sales guy caught me. So I told them about appointment with Corina and Ken (he advise me those are online sales) so he will help me. I told him the reason why I’m here. Then he went to look for a key so I could take a car for a spin. Then 10 minutes later he came back with a manager and they told me that they sold the vehicle day before, that right the way pissed me off. Cause I drove for an hour and I waste my time. So I start walking out, then some other supervisors/manager called me and said that they have another vehicle, it was never less mileage and of course more $$. So long story short, they are running a scam over there by advertising vehicle with lower price to get you in and then they trying to sell you more expensive car. So I stayed and want to see that different vehicle, they gave me another sales person Liz, very nice lady. So she took all my info etc. she is the great sales person, and she deserves 5 stars, but you can’t honored her separately. If she wouldn’t be there I would not buy a car from them. The management wants to scam people More

Reliable and fair! Service Dept is great! Busy.... but great! Nissan stands behind it’s products, and the Service Department helps with that too. The last car I bough Service Dept is great! Busy.... but great! Nissan stands behind it’s products, and the Service Department helps with that too. The last car I bought 5 months ago, was the most painless experience in car purchasing I experienced in my life, and I have bought a lot of cars! Buy with confidence! More

Everyone was helpful and friendly My neighbor recommended this car deal ship and so I came. Looked at several cars, but they were not for me. Mike recommended the Sentra but the dealer My neighbor recommended this car deal ship and so I came. Looked at several cars, but they were not for me. Mike recommended the Sentra but the dealership did not have one with electric seats, so they got one the next day and I purchased the car. I also want to say your service dept is excellent per my neighbor. Vince and the crew is always so helpful. The man that finalized my paperwork was also exceptional. More

no appointment. new used car Took care of car and resolved issue of our new used 2017. Appreciate the routine inspection. Not as happy about the fluid changes they encouraged, but Took care of car and resolved issue of our new used 2017. Appreciate the routine inspection. Not as happy about the fluid changes they encouraged, but we didnt do this visit, which were not mentionec on service recommendations made but declined. More

Hard to get service. Always a long line even to enter in. In a last 2 weeks I was trying to get oil change by stopping in almost every day between 4 and 4:30 PM. No luck. Finally I got in on Saturday at 7:45 In a last 2 weeks I was trying to get oil change by stopping in almost every day between 4 and 4:30 PM. No luck. Finally I got in on Saturday at 7:45 am. I was the 6th one in the line. I left a service shop close to 10 am. Almost 2 hours?! The worst experience ever!!!! Don't have enough technicians - hire more. More

Great service Evan greeted my husband and explained the service options. He was extremely friendly and helpful- The maintenance performed was done timely which was Evan greeted my husband and explained the service options. He was extremely friendly and helpful- The maintenance performed was done timely which was appreciated Thanks for your service - More