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Arlington Heights Ford - Service Center
Arlington Heights, IL
1,341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,341 Reviews of Arlington Heights Ford - Service Center
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May 15, 2018
A nightmare It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer I asked to talk to his boss and he told me he was busy I want to pick my car up it was still doing the same thing and they wanted me to pay $165 diagnostic fee and I ended up having to take it to a small garage and they fix the problem More
by unhappy
Employees Worked With
Wade Mikosz
February 07, 2018
Bad Service and they won't respect the people . I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat belt and airbag the airbag-seat belt light started glowing . The main frustrated they won't treat customer with any respect . I try to talk with the service manager or director but they told they were busy . I never saw this kind of service . They want to make money only on diagnose charge . More
by satish
Employees Worked With
Wade Mikosz
September 29, 2017
Great service I was new to this dealership as the one I purchased from was on strike. I called and spoke with Wade, he was very knowledgeable and took care of my ap I was new to this dealership as the one I purchased from was on strike. I called and spoke with Wade, he was very knowledgeable and took care of my appointment quicker than I expected. He even set me up with a car to use. I have found a new service home and dealership thanks to his hard work! More
by Mark N
Employees Worked With
Wade Mikosz
May 08, 2017
Service Department The Service Director Jerry Hood truly go's the extra mile for the customer at this dealership. I highly recommend them for all of your service needs. The Service Director Jerry Hood truly go's the extra mile for the customer at this dealership. I highly recommend them for all of your service needs. More
by Phillip Dodson
Employees Worked With
October 18, 2016
unhappy customer never was I treated like xxxx in all my life. brought my car in for service talked to wade he tried selling all kinds of things my car just had done never was I treated like xxxx in all my life. brought my car in for service talked to wade he tried selling all kinds of things my car just had done elsewhere then when I told him no he was rude and mean to me to the owner of ArlingtonHeights ford you just lost a customer because of wade More
by jim
Employees Worked With
Wade Mikosz
October 18, 2016
excellent service! I have been bringing my Lincolns to Arlington Heights Ford for years. The service department, and Wade, have never let me down. Top notch service al I have been bringing my Lincolns to Arlington Heights Ford for years. The service department, and Wade, have never let me down. Top notch service always! More
by Lou
Employees Worked With
Wade Mikosz
October 20, 2015
Helpful Sales department s exceptional (Thanks Steve Ursin). Thanks to Jerry Hood for quickly resolving a problem. I would recommend Arlngton Heights Ford to Sales department s exceptional (Thanks Steve Ursin). Thanks to Jerry Hood for quickly resolving a problem. I would recommend Arlngton Heights Ford to my friends. More
by Steve V and Kevin N
June 10, 2015
Amazing Service Once again service was amazing! I brought my Expedition in for what I feared would be a costly repair but the techs found the problem was not what I t Once again service was amazing! I brought my Expedition in for what I feared would be a costly repair but the techs found the problem was not what I thought it was. My service advisor stayed in touch with me regarding the status of my vehicle the entire time my truck was in for service. More
by Doggymom
Employees Worked With
Tony Proskey
December 12, 2013
After bringing my 2012 Ford Focus in for its first , After bringing my 2012 Ford Focus in for its first , complementary oil change, it was pointed out to me that there was a problem with the transmi After bringing my 2012 Ford Focus in for its first , complementary oil change, it was pointed out to me that there was a problem with the transmission system. Parts were ordered, and the car has been repaired. Mike Waddle worked with me every step of the way. He kept me informed, answered my questions, and was a real pleasure to work with. I have purchased a lot of cars, from a lot of different dealers, But I think that Arlington Heights Ford, and all of their people are the Best! Merry Christmas, & Happy New Year to you All. Ken More
by kencar2012
Employees Worked With
March 15, 2012
We bought our first car the night before we were married. While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we chose them the first time and we past dealership to get there but would never consider stopping. It does not matter if you need service or a new car they treat you like you are the most important person in the world. Based on conversations with a friend she went bought a car and is now on the 2nd purchase,she agrees and wishes she found AH ford sooner. My husband and I are ready for the next purchase and would not even think about going anywhere else. More
by Alice
Employees Worked With
Other Employees :
Neal Snyder, Keith in service, John Guido Jr., Neal Snyder
