Arlington Heights Ford - Service Center

recall work Made appointment- got in with no problem, no waiting for service/help, Wade took care of everything quickly, they called when vehicle was ready, porte Made appointment- got in with no problem, no waiting for service/help, Wade took care of everything quickly, they called when vehicle was ready, porter brought truck around and I was on way home- have always been taken care of here. More

Module replacement and general service Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular Brought my car in because the electronic module for the GPS/radio/phone connection was not working properly. Additionally, the car needed its regular servicing(oil, lube,tire check,etc). This is the third time the module needed to be replaced since I leased the car. Jerry, Wade and Casandra were outstanding in making sure that my car was well taken care of and Mike Kramer(Tech) explained the issues with the modules and had the part ordered and replaced promptly. Carlos(Tech) handled the general maintenance of my car and it's running better than it did before I brought it in for service. More

Excellent mechanic!! Easy experience bringing in my car for a rear tire warning light repair. Mechanic was knowledgeable and efficient. Would definitely return to the deal Easy experience bringing in my car for a rear tire warning light repair. Mechanic was knowledgeable and efficient. Would definitely return to the dealership for service. More

Service Great experience, service was efficient. Staff was friendly, professional and very knowledgeable. Have been to the Ford in Arlington Heights for servi Great experience, service was efficient. Staff was friendly, professional and very knowledgeable. Have been to the Ford in Arlington Heights for service several times and always found it to be consistently good. More

Quick service for multiple fixes/repairs on my Explorer I took my car in for a recall and while it was there they found multiple things that had gone unnoticed by us. All things that for safety really neede I took my car in for a recall and while it was there they found multiple things that had gone unnoticed by us. All things that for safety really needed to be repaired or replaced. I had dropped my car of at lunch time for an appointment the following day. They started working on my car right away and I had my car back by mid morning the following day. Awesome!!! More

AWWWSSSUUUMMMMM AS ALWAYS, GREAT SERVICE AND VERY QUICK TOO, IN/OUT IN A HALF HOUR AND GOT ME ROAD READY FOR A ROAD TRIP I'M TAKING AS ALWAYS, GREAT SERVICE AND VERY QUICK TOO, IN/OUT IN A HALF HOUR AND GOT ME ROAD READY FOR A ROAD TRIP I'M TAKING More

Service with a smile The service department at Arlington Heights Ford is top notch and I am always greeted with a smile. The staff is knowledgeable and friendly, always w The service department at Arlington Heights Ford is top notch and I am always greeted with a smile. The staff is knowledgeable and friendly, always willing to answer any questions and explain any problems with my vehicle. I have trusted them to service my F250 truck for 20 years and they have never let me down. I highly recommend them and will continue to use them for many years to come. More

Service recall Great work on the gas tank expansion recall on my 2014 Focus. Just one small glitch. Dominick failed to notice after the software upgrade my clock was Great work on the gas tank expansion recall on my 2014 Focus. Just one small glitch. Dominick failed to notice after the software upgrade my clock was froze. I didn't notice it until I later tries to set the time, couldn't and had to go back. Seems that when this upgrade is applied about 2% of cars experience this problem. Solution was simple totally disconnect the battery, wait, reconnect, and all is well. I can't fault Dominick for this rarely happening problem, and he probably learned something new about the u[grade. PS Also had the works done and all is well. More

Service Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep Always the best service at Arlington Heights Ford! Always friendly and fast service! Nicest friendly employees! Even washed my car when done..... Keep up the outstanding service! More