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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,288 Reviews

1,289 Reviews of Arlington Heights Ford - Service Center

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August 09, 2019

Best Ford Dealership in the Chicago Area Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arling More

by Peter F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnie Kosovski, John Guido, Sr., Tony Guido, Victor Martinez, Steve Verhagen
August 08, 2019

Exceptional service! I have been taking our fleet of trucks here for years. They do a fabulous job and I never expect anything less than top notch service here. My wife ta More

by awadlandscapes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Guido, Sr.
August 08, 2019

friendly, timely, and always pleasant to deal with the only dealership that i use to service my cars since 2011 when i purchased a new 2011 Taurus. i also have had to use the body shop on 2 occasions, More

by JIm1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
it would be in appropiate to just select 10 as i have had dealings with almost everyone at the dealership and have not been disappointed
August 08, 2019

Great service I highly recommend coming to this dealership’s service department. The staff is very welcoming and are very knowledgeable in what they do. The exceede More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Arnie Kosovski, Steve Verhagen, Kristel Hibben, Melissa Cazares, Wade Mikosz
August 08, 2019

Service Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great se More

by Buffalo Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2019

Fast Reliable Service I came in to have my rear wiper bracket replaced. The part was in stock at a extremely reasonable price. The time was less than 35 minutes and I was More

by Metalman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
January 06, 2019

All they want is your money I’ve been going to them for over 3 years. They greeted me with a smile every time I was going to spend money, but as soon as I had a complaint no one More

by unhappy client
Recommend Dealer
No
Employees Worked With
Steve Verhagen, Wade Mikosz
Feb 27, 2019 -

Arlington Heights Ford responded

Hi. Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Arlington Heights Ford. Please call me directly to provide more information so I can assure this doesn't happen in the future. John Guido, Jr. General Manger/Partner Arlington Heights Ford 847-481-0473

July 16, 2018

Unprofessional and unethical I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Mikosz
May 15, 2018

A nightmare It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Mikosz
February 07, 2018

Bad Service and they won't respect the people . I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat More

by satish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Mikosz
Mar 06, 2018 -

Arlington Heights Ford responded

Hi Satish. Thank you for the review. Please contact me directly so I get more information about your experience. Customer satisfaction has been a priority in our dealership since day one. I could not find any record of your visit ore any contact information for you in our system, so please me directly at (847)481-0473. John Guido, Jr. General Manager Arlington Heights Ford

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