Arlington Heights Ford - Service Center

Amazing Service Once again service was amazing! I brought my Expedition in for what I feared would be a costly repair but the techs found the problem was not what I t Once again service was amazing! I brought my Expedition in for what I feared would be a costly repair but the techs found the problem was not what I thought it was. My service advisor stayed in touch with me regarding the status of my vehicle the entire time my truck was in for service. More

We bought our first car the night before we were married. While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we chose them the first time and we past dealership to get there but would never consider stopping. It does not matter if you need service or a new car they treat you like you are the most important person in the world. Based on conversations with a friend she went bought a car and is now on the 2nd purchase,she agrees and wishes she found AH ford sooner. My husband and I are ready for the next purchase and would not even think about going anywhere else. More

I purchased a 2010 Taurus sho loaded from this dealership and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the d and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the dealership and they had their transmission tech take it for a ride. The service director never wrote up a ticket for documentation and the tech took it for a 5 minute drive and said there was nothing wrong with the car and it was still in it's "learning stage". He never connected it to the diagnostic computer to check for any problems. Then I began having issues with the outside temperature display on the navigation unit. It was displaying 104 when the temperature was really 80. Jerry Hood tells me that there is no fix for it yet and he will document the issue with Ford. He did however show me that other Sho's did the same thing. Then last week the transmission fails again. This time leaving me in a busy intersection in Schaumburg in rush hour traffic. After 10 minutes of waiting the car slowly starts to move. I call Jerry and he tells me..."bring the car in NEXT WEEK as they are repaving the street in front of our store. W.T.F....I have a transmission issue knuckle head....how about im sending a tow truck for you. Needless to say I traded the vehicle in at another dealership and bought a Acura and low and behold I see this TAurus SHO back at the dealership for sale as a used car the very next day. I even told my salesman about the issue I had and told them I couldnt believe they were selling this car without repairing it. Be extra careful here people. This dealership should not be in business. Tell as many people as you can about these guys so we dont get screwed on cars...Ive told 100's already. More