Arlington Heights Ford - Service Center

Satisfied With the Work Done I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. More

Great service, vehicle repairs were done in a few hours. Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my deb Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my debit card that I lost and he called me immediately to let me know he found it. Thank You Victor!!! More

Awesome Service The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the servic The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the service needed and directed me to the indoor lounge or outdoor seating area (due to the COVID virus) where I could comfortably wait for my vehicle. A short time later, my vehicle was ready and I was on my way. More

Fiesta Transmission Repair AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problem AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problems. My remaining problem is with Ford corporate and the customer satisfaction program in place for the Ford Fiesta. AHFord is being put in the middle which is unfortunate. "The warranty covers repairs to clutch components for the dual-clutch automatic. Both the clutch materials and seals have been a source of DSP6 problems, Ford spokesman T.R. Reid told Cars.com. Ford promised to reimburse Focus and Fiesta owners in the group for prior clutch repairs that owners paid for out of pocket. Owners can call Ford’s hotline at 833-805-3673. Separately, a transmission control module in the cars can fail, resulting in the vehicle defaulting to Neutral, Reid said. The TCM is under extended replacement warranty — 10 years or 150,000 miles for cars built through the above build dates — and owners received a software update to give an enhanced warning of failure to prompt immediate repairs. But 16 percent of Fiesta and Focus owners, amounting to about 165,000 in the U.S., never got the free update. Ford says it’s reaching out to them again. Apparently, the reimbursement program expired and is now fiction. More

I called mid day for The Works and transmission flush and was told I could come in away. Work was done within the timeframe promised and service rep was very professional and helpful. was told I could come in away. Work was done within the timeframe promised and service rep was very professional and helpful. More

Excellent and efficient job I brought my 2013 Explorer in for an oil change and inspection. The service staff were very efficient. They completed everything in about an hour. The I brought my 2013 Explorer in for an oil change and inspection. The service staff were very efficient. They completed everything in about an hour. The Quick Lane service rep reviewed the inspection results and previous service history with me, so I know what may be coming up in future visits. Great job!!! More

The service staff went above and beyond the call of duty to ensure customer satisfaction. I very much appreciated the way that they went over all of the services that I had completed on my vehicle. to ensure customer satisfaction. I very much appreciated the way that they went over all of the services that I had completed on my vehicle. More

Excellent Service Review Have been using A.H.Ford for car purchases and service for years. Always found their service to be very good and this time was no different. Greeted q Have been using A.H.Ford for car purchases and service for years. Always found their service to be very good and this time was no different. Greeted quickly by a service advisor, everybody is cordial and easy to work with, nice clean work area and most important knowledgeable and trustworthy. Feel secure that I am getting fair and professional service. Very happy with your quick and efficient service... More

We came in without an appointment for a recall, drove right in and waited on immediately. After looking up the cars records, they gave us a call and asked if we'd like to do the Works, and we said yes. H right in and waited on immediately. After looking up the cars records, they gave us a call and asked if we'd like to do the Works, and we said yes. Had our car back within a couple of hours, washed, and ready to go. More

Always courteous and efficient I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle a I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle away to be serviced. He then came back explaining to me what needed to be done. Paying was a little slow, but a new (very attractive) young lady was being trained. More