Arlington Heights Ford - Service Center

Positive, no hassle service. Could not find problems, but problem did not return. Was informed if the problem returned, the diagnostic charges would apply to repair. problem did not return. Was informed if the problem returned, the diagnostic charges would apply to repair. More

Steve in Service is always very professional.I got an Steve in Service is always very professional. I got an oil change and he also had the car washed before I picked it up. He always goes above and beyo Steve in Service is always very professional. I got an oil change and he also had the car washed before I picked it up. He always goes above and beyond. Marco In your Internet department contacted me to fix my Ford pass and referred me to the guide. I don’t think that was very helpful, therefore he got a one star from me. Definitely needs better training.It’s still is not accurate. More

Nice service associates and overall everyone was extra nice. Dealer was also very clean which made it easier to be there in this time of covid-19. nice. Dealer was also very clean which made it easier to be there in this time of covid-19. More

As always, service was excellent. My vehicle was taken in upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and th upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and therefore I considered it to be a safe environment. More

I took my car into the dealer after I discovered it was leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner du leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner during the duration of the repair, which took two days. They replaced some gaskets, seals and o-rings which at no cost to me, indicative of the fact they warranty and stand behind their repair service. Great job and I'm very pleased. A special shout-out to the Service Writer, Steve, for documenting my complaints and ensuring I was provided a loaner, and the car was repaired quickly and properly. More

Mike Waddle was professional in answering my questions. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. More

Had a scheduled appointment for 9.00 and was taken as scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy w scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy with the service. More

The Navigation went out on my Fusion so I drove directly to Service and Steve was able to update it and get it working quickly. to Service and Steve was able to update it and get it working quickly. More

They had me come in right away with no appointment and took very good me. They always provide friendly and courteous service. I always take my Ford here for service. took very good me. They always provide friendly and courteous service. I always take my Ford here for service. More