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Arlington Heights Ford
Arlington Heights, IL
5,660 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,660 reviews
May 18, 2021
Service Advisor Jerry was very helpful and friendly and got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. More
by DCAAPULLEN
Employees Worked With
May 18, 2021
Have known Sammy for 40 years. He is an incredible and honest person. I cannot say enough about this man. Very humble person. I would recommend him to everyone. honest person. I cannot say enough about this man. Very humble person. I would recommend him to everyone. More
by Jk5992
Employees Worked With
May 17, 2021
Came in to look at a new expedition not expecting to leave that day with a car. Elliott was very helpful with getting us exactly what we wanted! Very satisfied customer! leave that day with a car. Elliott was very helpful with getting us exactly what we wanted! Very satisfied customer! More
by pine
Employees Worked With
May 17, 2021
Came in to look at a car and ran into Elliott. Very friendly, very professional! Next thing you know we bought a car! Thanks Elliott! friendly, very professional! Next thing you know we bought a car! Thanks Elliott! More
by Matt.pine.fm
Employees Worked With
May 16, 2021
I chose Quick lane because of JUSTIN. So friendly on phone and when I got there he took care of me. Turns out needed alignment. Waited over 3 hrs. but they were short handed. I will always ask for him phone and when I got there he took care of me. Turns out needed alignment. Waited over 3 hrs. but they were short handed. I will always ask for him from now on. He made me feel better for the long wait. More
by hurlz6
Employees Worked With
JUSTIN SILVA
May 15, 2021
Elliott was awesome to work with !!Was extremely helpful Elliott was awesome to work with !! Was extremely helpful with my process all the way through to the purchase of my new vehicle!! I would highly re Elliott was awesome to work with !! Was extremely helpful with my process all the way through to the purchase of my new vehicle!! I would highly recommend him More
by Andy
Employees Worked With
May 15, 2021
This has been my second experience at Arlington Heights Ford and the service has been fantastic both times. Sam has made the process smooth and effortless which made for a very easy transition to my new c Ford and the service has been fantastic both times. Sam has made the process smooth and effortless which made for a very easy transition to my new car. More
by sam_pucci
May 15, 2021
I had such a great experience at Arlington heights Ford. Sam was an amazing salesmen, he was polite, funny, and never made me feel pressured to buy anything. He was really just there to help make it all go Sam was an amazing salesmen, he was polite, funny, and never made me feel pressured to buy anything. He was really just there to help make it all go smoothly. More
by Jwakawakawaka
Employees Worked With
May 15, 2021
Sam and Arlington Heights Ford was amazing to work with. Extremely smooth transaction, never felt like I was getting a bad deal or felt pressure to buy. Excellent and fair pricing and their customer service Extremely smooth transaction, never felt like I was getting a bad deal or felt pressure to buy. Excellent and fair pricing and their customer service is top notch! More
by Jwakawakawaka
