Arlington Heights Ford

I am very happy with my car but I was not happy with the service I received one at the Ford dealership in Arlington Heights. First off when I talk to them over the phone I asked if there were any road rash service I received one at the Ford dealership in Arlington Heights. First off when I talk to them over the phone I asked if there were any road rash on the rims or scratches on the body of the car and they had said no there was none. When I actually came to see the car there was road rash on almost all the rims and minor scratches around the whole entire body. Then when I finally decided to actually buy the car amidst the scratches the closer on the deal was very quiet and not very excited about the whole process. It was like it was just a plain old job for him when this was something really exciting for me. It would've been nice to have a little bit more spunk or excitement from him. Finally, what made us almost turn away was when the used car manager came over to introduce himself. He went on to tell me that I was lucky to be getting a deal like this and that this was the best Ford dealership I was ever going to find. He continued to try and sell the dealership and the car to me when I already decided I was going to buy it, All I wanted was some fixes to be done on it before I drove it away. He shouldn't have to sell me his dealership, the service and the product should speak for itself. We were ready to turn away from this car just because of him and he almost lost a sale. He should be aware of how he approaches people and what he sounds like when he tells people these things. All in all I am happy with my car although I have done some more interior cleaning on it and plan to get more work done on the rims and scratches. When dealing with this dealership please be careful with what they tell you over the phone. I do have to put a sidenote in this, that Harold is the one that made the sale for us and was the most friendly salesman in the entire dealership. More

I called the dealership to replace an existing SUV, they helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next the helped me clarify the vehicle I wanted and the options I wanted, then I stopped in the dealership to confirm I wanted this type of vehicle. Next they pursued finding me the exact color and options. This took a few weeks but they located the vehicle and called me to confirm I was still interested and when the vehicle would arrive at the dealership. I was impressed with their follow up and persistence to help me. The team work at Arlington Heights Ford is amazing! From car selection, financing, delivery to service. This organization has a "Do it Right" attitude from top to bottom. They treat you like a friend, a smile and is there anything else we can do. They really make things easy and quick too! Keep up the great work and Thank You - John Guido, Jr., Steve Ursin, Victor Martinez, John Rodriguez, Michael Rodriguez and Sam! I can't forget the team in service Jerry Hood and his team, always there to help keep your vehicle running as it should!!!! More

Purchasing a new car at Arlington Heights Ford was the most pleasant car buying experience we have ever had. Everyone was customer focused, friendly and not at all pushy. They found the exact car we were most pleasant car buying experience we have ever had. Everyone was customer focused, friendly and not at all pushy. They found the exact car we were looking for and we would definitely recommend them to anyone. More

I recently purchased a 2009 Ford Mustang at Arlington Heights Ford and my experience was "white collar" as I like to put it. Throw away the rough blue collar stereotypes associated with going to buy a n Heights Ford and my experience was "white collar" as I like to put it. Throw away the rough blue collar stereotypes associated with going to buy a new or used vehicle from a car dealership. At Arlington Heights Ford I was treated with respect from start to finish, told the truth with notable transparency throughout the entire buying process, and I never felt pressured at any time during the many hours I spent looking at cars at the dealership. It is clear they are used to going the extra mile for their customers every time. The sales person who helped me was quite professional, had genuinely great interpersonal skills, and was very knowledgeable with the vehicles I looked at and the sales process. An outstanding experience overall and if you are familiar with the nice areas around Arlington Heights, this dealership exemplified those values and higher living kind of feel. Thank you for making the buying process into a very pleasant, high class experience for potential buyers, and helping make the long held notion of what it used to be like to buy a car at the average wheeling and dealing dealership a thing of the past. More

we needed a new car, Michael Ayoub did an outstanding job of recommending the new car we needed & met our budget. We highly recommend Arlington Heights Ford as number one place to shop for great service. of recommending the new car we needed & met our budget. We highly recommend Arlington Heights Ford as number one place to shop for great service. More

Very good customer service. Everyone was nice to deal with. They gave me a good deal on my car and held it for a day for me. Overall, it was a good experience. with. They gave me a good deal on my car and held it for a day for me. Overall, it was a good experience. More

Our request to find the perfect vehicle to fit our unique needs, was not an easy task...thank you for standing behind your reputation and making my wife now very happy! Your "team" obviously backs you up ver needs, was not an easy task...thank you for standing behind your reputation and making my wife now very happy! Your "team" obviously backs you up very well. If you ever consider a new slogan-here it is Arlington Heights Ford is ahfordable! Michael Rodriques is hands on! More

great salesman and excellent service. i was very happy with my purchase of a 2013 ford explorer and i would recommend any friends or family to the dealership with my purchase of a 2013 ford explorer and i would recommend any friends or family to the dealership More

I was dreading the ordeal of buying a car and in fact had walked away from another dealer in the area. This all changed from the moment I contacted Arlington Heights Ford. I contacted them online - they re walked away from another dealer in the area. This all changed from the moment I contacted Arlington Heights Ford. I contacted them online - they responded so quickly I thought "that can't be the car dealer already" but it was. I made an appointment and went in the next day. From the first moment I walked in I could not have been treated better - and 3 hours later I drove my new car home. Bob Jakubowski handled the sale and John Rodriquez handled the financing. Both VERY knowledgeable and made suggestions - never a hard sell. I have been in customer service for over 25 years and I know 5-star service when I see it. Everywhere I looked around the dealership (and it was very busy on a rainy Saturday afternoon) I saw happy, smiling customers. I can't say enough good things about Arlington Heights Ford. Give them a try - you will not be disappointed! Great selection, knowledgeable, friendly staff and very good prices. More

I live 1.5 hours from dealer so I wanted info and asked if the vehicle had a third row and DVD player because those were a must and I didnt want to waste time. They said it had a DVD player and third row if the vehicle had a third row and DVD player because those were a must and I didnt want to waste time. They said it had a DVD player and third row and was immaculate. I got their and the truck was a rust bucket with no thrid row or DVD. They lured me there trying to sell me a more expensive car. Their positive reviews on here are a scam just like their sales people. They list them themselves. Look at yelp for the true story. All of their used car sales people are the steriotypical slime you see in movies. More