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Arlington Heights Ford
Arlington Heights, IL
4,538 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,538 reviews
May 25, 2014
Felt very welcoming John Holden the sales pro made use feel very welcome at the dealership he allowed us to see many models with great patience and understanding of the v John Holden the sales pro made use feel very welcome at the dealership he allowed us to see many models with great patience and understanding of the vehicle. He is undoubtedly the best car salesman I've ever worked with he knew a lot about what he was selling and never once failed to make us feel at home. If you are looking for a Ford I suggest looking for John Holden at Arlington Ford the experience was very satisfying and never once felt pressured. More
by jonnyk300
Employees Worked With
John Holden
January 22, 2014
Arlington Hts Ford is definatly the place to go if you are looking to purchase a new or used vehicle! Great prices, and the customer service is EXCELLENT! are looking to purchase a new or used vehicle! Great prices, and the customer service is EXCELLENT! More
by Carmy Mattson
Employees Worked With
Victor Martinez, Martin Bloomberg, and Nicholas Calaranan, Victor Martinez, Nicholas Calaranan
January 21, 2014
hello. My husband and I had a nice experience with Used Car Manager Martin. We finished all the paperwork. My husband works nights so he was very tired. We went home to get our 2000 Ford Windstar. I came a Car Manager Martin. We finished all the paperwork. My husband works nights so he was very tired. We went home to get our 2000 Ford Windstar. I came alone as my husband needed sleep. As i was traveling I lost total power in the Windstar heading to the dealership. I was on Rt, 53 and it was snowing hard. I called Marty and asked him what should i do. He told me stay in my vehicle and he will get a tow truck there as soon as possible. The tow truck arrived 1 1/2 hours later. boy was I relieved. The truck driver told me to get into the cab and warm up as he loaded the Windstar. We got to the dealership, and Steven Halac asked me to sit and asked if I would like a cup of coffee, soup. Anything to warm up. Martin came over and asked me if there was anything he could do and also Ar. Hts. Ford was picking up the towing bill. (He was my guardian angel that day.) I finished up the paperwork and headed in the heavy snow driving my new Ford Focus Wagon. I thank Marty and Steve for keeping up on everything and being my angels. They proved that they will help you in any way possible. Thank you (Martin ans Steve) from the bottom of my heart for being so attentive and taking care of me. More
by sargenoto
Employees Worked With
Martin Bloomberg
January 10, 2014
I was looking for a 4WD vehicle. I found a car on the internet that I was interested in seeing. I called ahead and they had the car warmed up and pulled into the service station for me to look at it as internet that I was interested in seeing. I called ahead and they had the car warmed up and pulled into the service station for me to look at it as it was very cold out that night. I received very good service that night. I would go as far as to say that this was the best car buying experience I have ever had. I would highly recommend anyone to this dealership. More
by xraylinda
Employees Worked With
December 12, 2013
After bringing my 2012 Ford Focus in for its first , After bringing my 2012 Ford Focus in for its first , complementary oil change, it was pointed out to me that there was a problem with the transmi After bringing my 2012 Ford Focus in for its first , complementary oil change, it was pointed out to me that there was a problem with the transmission system. Parts were ordered, and the car has been repaired. Mike Waddle worked with me every step of the way. He kept me informed, answered my questions, and was a real pleasure to work with. I have purchased a lot of cars, from a lot of different dealers, But I think that Arlington Heights Ford, and all of their people are the Best! Merry Christmas, & Happy New Year to you All. Ken More
by kencar2012
Employees Worked With
November 23, 2013
John Jr. and Tony have put together an amazing, intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is lik intelligent, passionate, smart and dedicated team. If you are the kind of person who has a preconceived negative idea about what buying a car is like, please do yourself a favor and go see the folks at AH Ford. And then be prepared to be blown away. I enjoyed my experience so much that I am actually looking forward to going back for my service! And since Sam gave my kids a cookie on our last visit, they are excited to come with me! Bottom line is you can buy a car anywhere. But how many places allow you to have the experience where you can look every person you work with at the dealership in the eye and say, "I trust you guys". I know of one. Keep up the great work guys. I'm leaning on my buddy to get rid of his car and get one from you! More
by robbz27
Employees Worked With
Other Employees :
Marty Bloomberg, John Rodriguez, Tony Guido
October 31, 2013
I came into AH Ford on a whim. My office is near there. I just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford tea just stopped by to look at a Ford Escape and see if it would fit my life. What happened was that Bob Jakubowski and many other members of AH Ford team pulled out all of the stops to help me. My wife and I ran these poor folks through the ringer. We wanted a car that was basically unobtainable. We wanted it for cheap money. We had two trades. We wanted the cheap financing. We changed colors on them. You name it! My wife and I did whatever we could to make their lives miserable. It didn't work. Within a few days ALL of our over reaching, ridiculous demands were met by these guys. They actually sent someone to Michigan to get our car! Nothing about our deal was easy! But.... .....Arlington Heights Ford made it all happen. THANK YOU! More
by ChristopherKowalski
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr.
October 25, 2013
The quality of leadership and ownership displayed by your associates is remarkable. Everyone who helped us thru the process of buying our new vehicle were courteous and knowledgeable. You should be proud associates is remarkable. Everyone who helped us thru the process of buying our new vehicle were courteous and knowledgeable. You should be proud to have these associates working for you. More
by bfiduccia
October 22, 2013
My fiancé and I visited Ford looking to lease a new Ford Escape. Steven and the Ford team made it all a very smooth process. We felt that our ideas and concerns were listened to and did not feel pressu Ford Escape. Steven and the Ford team made it all a very smooth process. We felt that our ideas and concerns were listened to and did not feel pressured into making such a big decision without being given time to think. Steven really worked with us to get the vehicle in our price range with the features that we were hoping for and even welcomed me to contact him at any time via phone, text, or email if I had any further questions or concerns. We truly enjoyed our experience with Steven and Ford and would highly recommend others we know to visit as well in the future. They made what can sometimes be an overwhelming task quite enjoyable! More
by kristacarlson4
October 11, 2013
We found Arlington Heights Ford to be a great place to purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were purchase a new vehicle. They were willing to work with us on price and timing. They explained the history and features of our car thoroughly. We were extremely satisfied with the customer care and are extremely satisfied with our purchase. More
by hmdeal
Employees Worked With
