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Arlington Heights Ford
Arlington Heights, IL
4,501 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,501 reviews
August 21, 2010
I purchased a 2010 Taurus sho loaded from this dealership and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the d and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the dealership and they had their transmission tech take it for a ride. The service director never wrote up a ticket for documentation and the tech took it for a 5 minute drive and said there was nothing wrong with the car and it was still in it's "learning stage". He never connected it to the diagnostic computer to check for any problems. Then I began having issues with the outside temperature display on the navigation unit. It was displaying 104 when the temperature was really 80. Jerry Hood tells me that there is no fix for it yet and he will document the issue with Ford. He did however show me that other Sho's did the same thing. Then last week the transmission fails again. This time leaving me in a busy intersection in Schaumburg in rush hour traffic. After 10 minutes of waiting the car slowly starts to move. I call Jerry and he tells me..."bring the car in NEXT WEEK as they are repaving the street in front of our store. W.T.F....I have a transmission issue knuckle head....how about im sending a tow truck for you. Needless to say I traded the vehicle in at another dealership and bought a Acura and low and behold I see this TAurus SHO back at the dealership for sale as a used car the very next day. I even told my salesman about the issue I had and told them I couldnt believe they were selling this car without repairing it. Be extra careful here people. This dealership should not be in business. Tell as many people as you can about these guys so we dont get screwed on cars...Ive told 100's already. More
by sleepysam22
Employees Worked With
Jerry Hood
