Arlington Heights Ford

I went in to purchase a 2008 Ford Escape after having called in to inquire about them. After hearing a price and a car that I thought was good, I drive out - 46 miles, one way - to go see it. I meet the called in to inquire about them. After hearing a price and a car that I thought was good, I drive out - 46 miles, one way - to go see it. I meet the salesman, Vic, and his manager, Martin, and we see the car, go for a test drive. We reach a deal, everything works out great, and I drive out again the next morning. This time, he shows me an entirely different car, says that he messed up, that he got the VIN numbers wrong, and that the car was the same, except it was now missing many of the features that made the other car a good deal, such as moonroof. The guy literally wanted me to buy a car I've never seen before, right then and there. When I asked what happened to the other car, he said that would have been $2,000 more than the price we agreed on. Basically, he was trying to pull my tail. While its true people might make mistakes, an honest person would have called to say that he did before he made the mistake, not after (as he just did) to say "let's work something out." Work what out? Your issues with being honest salesmen. Searched the internet, this dealership has huge problems with trustworthiness and credibility. I wish I had read those reviews before I drove in yesterday. Avoid this dealership at all costs. More

I recently purchased a car from Arlington Heights Ford I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership dem I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership demonstrates a commitment to a smooth, organized, and courteous car buying experience. To start… I began my research online and located a vehicle for sale at this dealership. I submitted an inquiry and received an almost immediate response from Cassie Smith, the dealership’s Internet Sales Coordinator. Cassie described the vehicle and scheduled an appointment for a test drive. When I arrived at the dealership for my test drive, I was greeted by Cassie who explained that she coordinates the dealership’s internet sales inquiries and appointments, but then assigns the customer to a sales person. She then introduced me to my salesman, Steve Ursin. Steve had everything ready for me, there was no time wasted. He had the keys ready for the car and stated he would bring the car to the showroom entrance for the test drive . Steve was great!! He was honest and up front and made the car buying experience at Arlington Heights Ford a true pleasure. Steve presented the quotes regarding my trade-in and car purchase price, as two separate numbers....unlike the all too often common practice of scribbling combined numbers on a piece of scratch paper in order to not completely reveal either actual number. Based on my experience, the staff at Arlington Heights Ford validate what is displayed and written on their printed material throughout the Dealership - #1 In What Matters Most!... Customer Satisfaction!! I've already told my family and friends about this dealership and plan to be back when I am ready to trade my wife's car in. More than worth the trip from Orland Park. More

My boyfriend and I went to go look at a Range Rover that we had seen on Autotrader. We really had no intentions of buying a vehicle that day. When we got there we were approached very quickly to be able t we had seen on Autotrader. We really had no intentions of buying a vehicle that day. When we got there we were approached very quickly to be able to look inside the car and take it for a test drive. We took it for a test drive and loved it. After we were done looking the car over, we went inside to talk numbers with John Rodriguez. John was very helpful in explaining our options to us. John and Tom Booko were able to get the price of the Range Rover down but were not willing to take in a trade in (a 2000 Malibu with 185,000 miles on it). They didn't want it because it did have some rust on it and they didn't think it would sell. After letting them know that we really wanted at least $1,000 for the Malibu, Tom made some phone calls. He called the local "parts man/ junk yard" to see what they would pay him for the Malibu. He finally got the man up to $1,000 and agreed to take the Malibu as a trade-in without making a profit on it. Tom also offered to fix the back taillight because there was moisture in it. My boyfriend and I were really happy with everything that had happened. We were happy with the price of the car and the price we received for the Malibu. We were happy customers until on the way home the suspension went out on the left side of the Range Rover. The Range Rover now was leaning to one side. The motor of the headlight windshield wiper also went out. We quickly called the dealership and they told us to drive it that Sunday to see if it corrects itself and if not bring it in on Monday. On Monday I brought in the car and they found out the bladder on the air suspension had a small hole in it which was causing the car to be lower on that side. Tom assured me that he would take care of the three problems, air suspension, headlight motor, and the taillight. He gave me a 2010 Ford Edge to drive for a few days while it was getting fixed. Two days later they called me to let me know that the Range Rover was ready. When I went to pick it up we swapped keys and shook hands and I was on my way home. This dealership stands by their word and really makes their customers happy. I will definitely be back when I am ready to buy another car!! More

Bad, bad customer service. Went there yesterday with my mom to check on buying new Ford Escape. Had a feeling that the guy is totally ignoring us. While we were looking at the car he was just standing ther mom to check on buying new Ford Escape. Had a feeling that the guy is totally ignoring us. While we were looking at the car he was just standing there, looking around like we came here to loose his precious time. I have asked him for cheaper version of the car said that might have some on the back and did not even offer to show it! When finally asked to do it took him forever to take the keys. After looking at this car we told him that we do not really like it. He just turned around saying that he will be back in a minute. Next thing I saw was him driving some car to the service area. Really?! When asked if he can give us a deal on more expensive version as we were given very good deal at Toyota, said - why would I give you a deal, Ford is better... Again - Really?! Well-my mom from being sure that Ford is the car for her (was driving one for a while) turned to not even considering visiting different Ford dealer. Good job mister salesmen. Ford just lost customer. More

It was indeed a pleasure being serviced by these three gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Qualit gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Quality Service" and courtesy to me and my wife. Thanks, Guys ... most appreciative!!! More

The car we purchased was in excellent condition and we received full documentation of its service and history. The price was negotiated fairly and with no "drama". It was cleaned and filled with $25 of received full documentation of its service and history. The price was negotiated fairly and with no "drama". It was cleaned and filled with $25 of gas before we left (the tank was low during the test drive). The customer service was friendly, funny, and low pressure. More

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Arlington Heights Ford, and will shop there again. More

They were very helpful. I had many questions about purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at th purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at this location as well. They we were nice and I loved the fact that I got a clean car upon my departure! More

Great deal on a used car for my son, and with service after the sale. The car my son purchased had a great price advertised on the internet, which we did not think they would be able to improve upon, bu after the sale. The car my son purchased had a great price advertised on the internet, which we did not think they would be able to improve upon, but they did! When we asked for certain items to be taken care of before we took the car home, they did that, too... And the car has been great...we could not be happier and we recommend them all the time. More

I purchased a 2010 Taurus sho loaded from this dealership and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the d and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the dealership and they had their transmission tech take it for a ride. The service director never wrote up a ticket for documentation and the tech took it for a 5 minute drive and said there was nothing wrong with the car and it was still in it's "learning stage". He never connected it to the diagnostic computer to check for any problems. Then I began having issues with the outside temperature display on the navigation unit. It was displaying 104 when the temperature was really 80. Jerry Hood tells me that there is no fix for it yet and he will document the issue with Ford. He did however show me that other Sho's did the same thing. Then last week the transmission fails again. This time leaving me in a busy intersection in Schaumburg in rush hour traffic. After 10 minutes of waiting the car slowly starts to move. I call Jerry and he tells me..."bring the car in NEXT WEEK as they are repaving the street in front of our store. W.T.F....I have a transmission issue knuckle head....how about im sending a tow truck for you. Needless to say I traded the vehicle in at another dealership and bought a Acura and low and behold I see this TAurus SHO back at the dealership for sale as a used car the very next day. I even told my salesman about the issue I had and told them I couldnt believe they were selling this car without repairing it. Be extra careful here people. This dealership should not be in business. Tell as many people as you can about these guys so we dont get screwed on cars...Ive told 100's already. More