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Arlington Heights Ford
Arlington Heights, IL
4,544 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,544 reviews
January 16, 2020
efficient -- Arlington Heights Ford prides itself on honesty and quality of workmanship. Guess what? They fulfill that promise every single time they service our v Arlington Heights Ford prides itself on honesty and quality of workmanship. Guess what? They fulfill that promise every single time they service our vehicles. Imagine being able to absolutely trust your dealer - in words and deeds. Well I do and you can! Jerry Hood is the most honest and hardworking service manager I have ever worked with and his leadership abilities translate to quality workmanship and customer service from everyone in the service department! More
by mks
Employees Worked With
Other Employees :
Arnie Kosovski, John Guido, Sr., Tony Guido, Steve Verhagen
January 15, 2020
Easy to make appointment, quick resolution to concern I have been coming to this dealership for 14 years and have yet to be disappointed by them. The service department and quick lane have very helpful em I have been coming to this dealership for 14 years and have yet to be disappointed by them. The service department and quick lane have very helpful employees. Sometimes I ask too many questions, but they are patient and explain things so I understand. More
by Suewojo49
Employees Worked With
Other Employees :
Neal Snyder, Steve Verhagen, Wade Mikosz
January 15, 2020
The service department is awesome We work constantly with Mr. Hood to help keep our fleet in tip top shape. Arlington Heights Ford is the only Ford dealership we trust our vehicles wi We work constantly with Mr. Hood to help keep our fleet in tip top shape. Arlington Heights Ford is the only Ford dealership we trust our vehicles with. More
by Ahuffman
Employees Worked With
January 13, 2020
Class act all the way around! Thanks Tony and Neal!!! We have been coming to Arlington Heights Ford for a long time and will continue to do so in 2020! Keep up the great work AHF! Thank for from all of us have been coming to Arlington Heights Ford for a long time and will continue to do so in 2020! Keep up the great work AHF! Thank for from all of us at US Water Heating Solutions!!!! More
by Jim
Employees Worked With
John Rodriguez, Tony Guido, Neal Snyder
January 13, 2020
ALWAYS AWSUM ALWAYS GOOD CUSTOMER SERVICE HERE, QUICK AND EFFICIENT FOR SERVICE, WILL COME BACK NEXT TIME I'M IN THE MARKET FOR A NEW CAR FOR SURE ALWAYS GOOD CUSTOMER SERVICE HERE, QUICK AND EFFICIENT FOR SERVICE, WILL COME BACK NEXT TIME I'M IN THE MARKET FOR A NEW CAR FOR SURE More
by GNATEP
Employees Worked With
SPIRO
January 12, 2020
Great service experience always friendly great prices I think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks More
by Cjfranzen
January 11, 2020
I was taken right away by the Quick Lane. It was comfortable in the waiting lounge and they also fixed a recall issue. I was very pleased with the service. comfortable in the waiting lounge and they also fixed a recall issue. I was very pleased with the service. More
by Papa Rog
Employees Worked With
Wade Mikosz
January 10, 2020
EXCELLENT SERVICE & SUPPORT Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery replacement and overall check-up in preparation the GLRE SnoBall event. Steve Verhagen, Service Advisor, and Chris Czxosnyka, Service Technician had me out the door quickly with all items completed to my satisfaction. Can't recommend the AH Ford team enough. More
by HYSILVR
January 09, 2020
Had transmssion serviced Very fair price as I had called Barnes automotive and they were $20 more in price. Service rep. very polite. Except he kept calling me "Maam" which Very fair price as I had called Barnes automotive and they were $20 more in price. Service rep. very polite. Except he kept calling me "Maam" which really made me feel like an old "bag" Just kidding!! The service now made me aware of front end alignment needed. More
by evawell3
Employees Worked With
Victor, Steve Verhagen
