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Arlington Heights Ford
Arlington Heights, IL
4,551 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,551 reviews
December 16, 2020
We are very happy with our experience at Arlington Heights Ford. Elliot took care of us every step of the way and was a pleasure to work with! Heights Ford. Elliot took care of us every step of the way and was a pleasure to work with! More
by carlyvac
Employees Worked With
December 15, 2020
Always quick turnaround, great service partner for our business. Jerry and Steve are great, and always attentive to our needs. Facility is clean and inviting. business. Jerry and Steve are great, and always attentive to our needs. Facility is clean and inviting. More
by Richard L.
December 13, 2020
The first to help us was Ryan. He was very helpful. Everyone was very helpful. Espically frank that very up front with us with the pricing. Everyone was very helpful. Espically frank that very up front with us with the pricing. More
by eric
Employees Worked With
Ryan Livingston, Frank White
December 13, 2020
Great customer service. Made car buying easy and hassle free. Lonnie was able to work with me over the phone and gave everything ready when I arrived. free. Lonnie was able to work with me over the phone and gave everything ready when I arrived. More
by Mark
Employees Worked With
December 13, 2020
Great service, good price, nice peopleJerry Hood is a Great service, good price, nice people Jerry Hood is a great manager I've been doing business with Arlington Heights FORD for 25 years.... Thanks Great service, good price, nice people Jerry Hood is a great manager I've been doing business with Arlington Heights FORD for 25 years.... Thanks More
by regionalrealty
December 12, 2020
Polite, Professional, Thorough!Pulled in around 8:00 am Polite, Professional, Thorough! Pulled in around 8:00 am without an appointment, was greeted immediately by Ikram in a professional and caring mann Polite, Professional, Thorough! Pulled in around 8:00 am without an appointment, was greeted immediately by Ikram in a professional and caring manner. All work was discussed and completed within the promised time frame. Nice Job, thank you AH Ford Team! More
by gdk
Employees Worked With
December 12, 2020
My friend and I had mentioned that we were going to find someplace to eat after we were done, and our sales man took us to a carry in that they bought for the whole office. It was not excepted and was a gre someplace to eat after we were done, and our sales man took us to a carry in that they bought for the whole office. It was not excepted and was a great jester. The food was very good. thanks again. More
by nettie1065
December 12, 2020
Always great customer service. David makes sure everything is good. When I had oil change back in Early September I asked about a middle seat issue, latch to release middle seat to step into back everything is good. When I had oil change back in Early September I asked about a middle seat issue, latch to release middle seat to step into back seat wouldn’t work.....even though we only used probably 8 times in lifetime of car. Should have had checked out before our warranted expired🤷♀️ But we never use it....only when out of state kids come to town. He said mechanism was broken and to talk with him if I wanted fixed. More
by Faber5
Employees Worked With
David Villadonga
December 11, 2020
Very professional and knowledgeable staff that was able to help me get out of a lease and into a used 2017 Ford Fusion. Overall, a great experience. to help me get out of a lease and into a used 2017 Ford Fusion. Overall, a great experience. More
by josh_reichel
Employees Worked With
