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Arlington Heights Ford
Arlington Heights, IL
4,550 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,550 reviews
September 14, 2024
The staff here were friendly and attentive. Elliott and his co-workers were informative and had a good comradery. Elliott and his co-workers were informative and had a good comradery. More
by kjfalk
September 14, 2024
Elliot was very personable - and funny! He was also transparent about exactly what we were paying and why. Lonnie was also a great help. He was also transparent about exactly what we were paying and why. Lonnie was also a great help. More
by kjfalk
September 13, 2024
Tony was great had a great experience with him. This is our 6th vehicle from you. This is our 6th vehicle from you. More
by Timfabian
Employees Worked With
September 12, 2024
Super knowledgeable and very straightforward. Easy to work with and willing to work with us to gain our business. Easy to work with and willing to work with us to gain our business. More
by Jackharnedy71
Employees Worked With
September 11, 2024
My experience at Arlington Heights Ford was excellent. Despite arriving late, the staff went above and beyond to accommodate me and ensure that I found the right car. They worked diligently until we final Despite arriving late, the staff went above and beyond to accommodate me and ensure that I found the right car. They worked diligently until we finalized the deal, demonstrating exceptional dedication and customer service. I highly recommend them for their professionalism and commitment to customer satisfaction More
by Polusyno
September 11, 2024
Very pleased with my recent purchase! Both Brian and Ron were knowledgeable about my selection, efficient with the paperwork, polite, very personable as well as creating a pleasant exper Both Brian and Ron were knowledgeable about my selection, efficient with the paperwork, polite, very personable as well as creating a pleasant experience! Thank you. More
by Dee
September 10, 2024
Lonnie catanese was great. Very helpful and great customer service. The dealership was good just a little too far for me to travel for future service but I would if I was close Very helpful and great customer service. The dealership was good just a little too far for me to travel for future service but I would if I was closer. More
by lagrone4042
September 10, 2024
Lonnie has been instrumental in helping me to get trucks on the road. Hands down will always use Lonnie at AH Ford! on the road. Hands down will always use Lonnie at AH Ford! More
by nick
September 09, 2024
Zach service rep did a great job explained everything so I am very happy with service. I am very happy with service. More
by jwsteff
September 08, 2024
Ron did a great job to earn my business. Not only did he locate the vehicle I wanted with the exact options that I cared about about — of which there was almost none locally, but we negotiat Not only did he locate the vehicle I wanted with the exact options that I cared about about — of which there was almost none locally, but we negotiated a a great price. I really appreciated negotiating the out-the-door price, which removed any anxiety about hidden fees or charges. More
by Alexander
Employees Worked With
