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Arlington Heights Ford
Arlington Heights, IL
4,856 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,856 reviews
February 01, 2025
Jesus was very specific and attentive with us. He made answered all our questions patiently and specifically. We appreciate his friendliness and the clarity. He made answered all our questions patiently and specifically. We appreciate his friendliness and the clarity. More
by Luis
Employees Worked With
February 01, 2025
Excelent service, good attention, service complete, nice, honest, gentle, good food, quality, fabulous, honesty service, muy buena persona honesta y ayuda con el idioma español aparte que educado y fino hone honest, gentle, good food, quality, fabulous, honesty service, muy buena persona honesta y ayuda con el idioma español aparte que educado y fino honesto gentil More
by Sandy73danny09
Employees Worked With
February 01, 2025
Professional, knowledgeable, friendly, and trustworthy. Very positive experience. I would recommend to my friends! All goof Very positive experience. I would recommend to my friends! All goof More
by jpientka116
Employees Worked With
February 01, 2025
Rich helped my son get a used car at the right price thank you and we will be back thank you and we will be back More
by Toddharris68
February 01, 2025
Sam was wonderful to work with He answered our questions and was very helpful too and was very helpful too More
by Mini owner
February 01, 2025
They were very responsive to our inquiries and a sales person was on the forecourt to help and answer questions person was on the forecourt to help and answer questions More
by Bob
Employees Worked With
February 01, 2025
Isaiah was great! ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was kind and could not have been better at explaining the car and process. Israel the GSM greeted me the moment I walked in, Cassie and Brian at the front desk and then the owner and his friendly dog Buddy!!! I couldn’t believe I was at a car dealership!! I felt at home. To finish off the experience, Teddy the finance manager was not pushy but got me through the hardest part of the purchase and he made me feel like I could do anything. I would tell everyone I know to go to Arlington heights ford for the welcome feeling I had walking through this place. Everyone was saying hi, shaking my hand introducing themselves, and just smiling and looked so happy to help anyone who came in. More
by Donnagrace
Employees Worked With
Other Employees :
Brian Powell
January 31, 2025
Everyone was very helpful and they made the whole process very quick and easy for me very quick and easy for me More
by Jess.krummel
Employees Worked With
January 31, 2025
Justin took good care of me on my recent visit for an oil change. I actually had a very enjoyable time chatting in the waiting room and my car was perfect when I got it. Thank you, Justin & Arlington Ford! change. I actually had a very enjoyable time chatting in the waiting room and my car was perfect when I got it. Thank you, Justin & Arlington Ford! More
by bejay01
Employees Worked With
January 31, 2025
Such a great service and good installations good customer service elliot reichel was such a nice person to me and my father having a good communication with us and really thankful with jesus sanchez service elliot reichel was such a nice person to me and my father having a good communication with us and really thankful with jesus sanchez More
by avilaximana00
