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Arlington Heights Ford
Arlington Heights, IL
5,719 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,719 reviews
October 08, 2026
This location was very welcoming and friendly! Blessed for the opportunity especially thanks too Jesus S Blessed for the opportunity especially thanks too Jesus S More
by Citlalypineda88
Employees Worked With
October 08, 2026
Everyone there was so kind and patient, and explained everything well. You can tell the care about doing a good job, they aren’t trying to just get your money. I appreciated everything they took time to everything well. You can tell the care about doing a good job, they aren’t trying to just get your money. I appreciated everything they took time to explain to me with the work they were doing. JB was fantastic! More
by skylar.degraaf
Employees Worked With
Other Employees :
I didn’t get his name, but the nice man who was driving the complimentary shuttle was was so sweet and great to talk to!
October 07, 2026
Had a grease and oil done. Very pleasant although it did still take 1.5 hrs. and I had an appointment. I hope they can work on getting cars out quicker if they have an appoin Very pleasant although it did still take 1.5 hrs. and I had an appointment. I hope they can work on getting cars out quicker if they have an appointment and just need an oil change. More
by ADSANTILLAN
Employees Worked With
October 07, 2026
I told Jesus what I wanted and he delivered! Absolutely amazing!! Great customer service and experience! Absolutely amazing!! Great customer service and experience! More
by Maia24
Employees Worked With
October 06, 2026
Great service as always. . been going here for probably over 20 years. John Burzawa was very accommodating. . been going here for probably over 20 years. John Burzawa was very accommodating. More
by Toosietool
Employees Worked With
October 04, 2026
Excellent experience! Jesus was great, so helpful and made the process very quick and smooth! Jesus was great, so helpful and made the process very quick and smooth! More
by juliet
Employees Worked With
October 03, 2026
Buying a new car wasn’t on my bingo card when I left the house this morning. Normally, it should be an exciting experience but unfortunately it wasn’t quite so in my particular case for reasons completely a house this morning. Normally, it should be an exciting experience but unfortunately it wasn’t quite so in my particular case for reasons completely attributable to myself. My service advisor Joe and salesman Elliot both made the whole experience go as well and easy as it could under the circumstances. I met Jose, the GM and the Finance Manager too and they were all courteous. More
by OB
Employees Worked With
Other Employees :
Joe Aleman - Service - 5 stars
September 30, 2026
Easy to schedule appointment; service estimate was accurate; work completed as anticipated; good communication to me. accurate; work completed as anticipated; good communication to me. More
by cathy.kelley2
Employees Worked With
September 30, 2026
Excellent no hassle customer service. I recommend Jazmine and Brandon for a fast, great experience! I recommend Jazmine and Brandon for a fast, great experience! More
by Fnixongregory
September 30, 2026
Jeremy Rosa Jr and Marco Salbana were absolutely brilliant. In terms of not pushy, accommodating, considerate, and careful. All with MINIMUM time. All the while with zero mistakes, with clarity, cla brilliant. In terms of not pushy, accommodating, considerate, and careful. All with MINIMUM time. All the while with zero mistakes, with clarity, clarification, and forthcoming. Could not ask for more in a dealership or people More
by michael.haran13
