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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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March 22, 2025

I have always had my service done with my Envision at Arlington Heights. I am treated well, with respect and patiently. Mark was no exception as we went through what needed to be done now and what my More

by MKMIEKINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lubrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Arlington Heights Buick GMC responded

Thank you for trusting Arlington Heights Buick GMC with your Envision. We're pleased to hear about your experience with our team and look forward to continuing this level of service.

March 15, 2025

We were told the repair should take 90 minutes to 2 hours. We sat there for 4 hours before my husband requested anloaner. We did receive one. It should have been offered much earlier More

by decalsccrmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lubrano
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

Chris Parisi is the service rep I've worked with over the years. He's always been honest, transparent and looking out for my best interest. There's a high degree of trust that I have with Chris. I highly rec More

by danny.varghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Service writers were quick with the check in process. I waited for my car for an oil change. They had guest wifi, I was able to quickly connect and work in a quiet space while waiting on my car. More

by YUKONAT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Szwec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Nedanovski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

Mike Evans listens to you when you bring up a problem with the car. He's very pleasant to talk to. He gets the car in fast and when there's a problem, he explains in total detail about it. More

by ammallama3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baker
February 25, 2025

Arlington Heights Buick GMC was courteous, timely and communicated as well. I highly recommend them. More

by dan_gavin22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Another great service experience with Mark Lubrano. He makes you feel that you are his only customer in the Service Department. Wonderful professional and personalized service. More

by Abby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lubrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Fast, excellent service. Made sure that I was well taken care of and kept me updated on the status of my service. More

by tsarver77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lubrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Always professional and service us in a timely manner. The clarity of the service was explained well. More

by susan.millstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lubrano
February 21, 2025

Mike Evens was my service rep for this visit. Mike was very knowable and very helpful. Great asset to your company along with your service manager, Mike Baker. More

by neldl93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.