Mark Lubrano

I’ve been bringing my vehicle to Arlington Heights Buick GMC since purchasing it, and I specifically want to recognize Mark Lubrano for the exceptional service and support he has provided me. Mark is gen GMC since purchasing it, and I specifically want to recognize Mark Lubrano for the exceptional service and support he has provided me. Mark is genuinely one of the biggest reasons I continue coming back to this dealership for all of my service needs, even though it is a bit of a drive for me. Every time I’ve worked with him, he has been professional, patient, welcoming, and incredibly helpful. What I appreciate most is that Mark actually takes the time to listen to my concerns and explain what is going on with my vehicle rather than making me feel rushed. Whether it’s answering my questions, walking me through a repair or service recommendation, or helping when I’ve had an unexpected issue, he has consistently gone above and beyond to make sure I’m taken care of. Having a service advisor you can trust makes a huge difference, and Mark has earned that trust from me. I always feel like I have someone I can reach out to who genuinely cares about getting things handled correctly. Mark is truly an asset to Arlington Heights Buick GMC, and I hope both the dealership and GM recognize the level of customer service he provides. Employees like him are what build long-term relationships with customers and keep people coming back. Thank you again, Mark, for everything you’ve done for me and for always taking great care of my vehicle. Absolutely a 5-star experience and highly recommended! More

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Visited service department for routine maintenance on my 2025 Buick Envista Avenir. Service was prompt and friendly. Explained the rewards program that I wasn’t aware of. Offered additional services but w 2025 Buick Envista Avenir. Service was prompt and friendly. Explained the rewards program that I wasn’t aware of. Offered additional services but we’re not pushy in any way. More

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Brought my 2025 Envision in for service for a check engine light and oil change.Mark was very helpful and explained the reason for the checheck engine light and what direction we will go. The service engine light and oil change.Mark was very helpful and explained the reason for the checheck engine light and what direction we will go. The service department is very helpful and knowledgeable. More

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Great staff. Friendly and very helpful. They explanation of the controls was very good. They worked tirelessly to make sure I had the controls adjusted to my li Friendly and very helpful. They explanation of the controls was very good. They worked tirelessly to make sure I had the controls adjusted to my liking. More

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I had a very positive experience with the entire team. From a salesman to finance officer to mechanic team. All top notch. They even honored a free repair since it happened within a week of ownership. Tha From a salesman to finance officer to mechanic team. All top notch. They even honored a free repair since it happened within a week of ownership. Thank you. More

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The advisor, Mark Lubrano, is truly wonderful. He listens carefully to my problems and genuinely understands how to help fix my car's issues. He guides me on the proper way to fix all the problems He listens carefully to my problems and genuinely understands how to help fix my car's issues. He guides me on the proper way to fix all the problems. The dealership is also very well-maintained and spotless, creating a comforting environment. More

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Mark Lubrano did an excellent job of taking care of me and my 2015 Buick Lacrosse, explaining everything. I have always gotten good service from Mike Baker and his staff. and my 2015 Buick Lacrosse, explaining everything. I have always gotten good service from Mike Baker and his staff. More

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Service was great! The team is very thorough with explaining exactly what my car needs and when it actually needs it. Mark was also very helpful with giving me tips on The team is very thorough with explaining exactly what my car needs and when it actually needs it. Mark was also very helpful with giving me tips on how best to use my GM points for service work. More

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Mike Baker's Team is excellent. Always a pleasure to work with. Keeps my 10-year old Buick in good condition. Always a pleasure to work with. Keeps my 10-year old Buick in good condition. More

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Service people are always courteous and professional. Not much experience with sales staff. Would like to receive more coupons for service. Not much experience with sales staff. Would like to receive more coupons for service. More

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