Arlington Acura in Palatine

Fastest and friendliest car delivery I would highly recommend working with Muhammed from Arlington Acura. He is very honest and friendly. He helped make the process so quick and efficien I would highly recommend working with Muhammed from Arlington Acura. He is very honest and friendly. He helped make the process so quick and efficient-- this was the fastest and best priced car buying experience. His follow through and attention to detail are great as well. He definitely restores the value of customer service! More

BUYERS BEWARE! I bought a used car about a year ago from Bob Rohrman's Acura dealership in Palatine, IL . It was a pleasure working with the original salesman. He I bought a used car about a year ago from Bob Rohrman's Acura dealership in Palatine, IL . It was a pleasure working with the original salesman. He gave great customer service That was unfortunately the only good experience I had. I purchased the extra warranty for something around $2,000 to be on the safe side. A couple of weeks later, the CHECK ENGINE light went off. I had to argue to get that fixed as "it wasn't covered under the warranty". Then 8 months later, I go to the Secretary of State to find out that my vehicle had never been registered from the dealership. I went back to the dealership to ask them to kindly fix the issue.I had to go 3-4 times and each time I was told that the registration issue was fixed by the dealership. It never was. Now it's been a year, my car is paid off, I still have no title in hand, but I am being told again that I "will receive it soon". Basically I drove this car illegally for the past year, not registered, and nobody had a title for it, pretty much any buyer's nightmare. I was EXTREMELY patient with Marcin Ajdukiewicz, the General Manager who kept telling me that the issue was fixed, but it wasn't. His customer service skills are the worst I have ever experienced in my life. The Secretary of State recommended I call the State Police on them as they were doing illegal acts. It is illegal for a dealership to let a customer drive a car off their lot and not register it. Mine was not registered for more than a year. I finally dropped off my car there, and told them I needed a loaner car until this issue was resolved once and for all. I also told them they needed to service it AND fix the Check Engine light. 2-3 weeks later, the dealership called to inform me that "the car is ready and legal now". Now, everything is "fixed" - with no proof. I still do not have the title or verification that it is legal. What did I get for going through all this stress and hassle ? Nothing. Not an oil change, no service, the car barely cleaned, they didn't even fill up the windshield fluid! I do not recommend anyone buying a car at this dealership. Marcin is careless about his business and has no customer service skills. Hopefully, I will receive a title for my car one day, and I hope that my car is now legal... Best of luck. More

Amazing Muhammed could not have been more professional and knowledgeable. From my first phone call with him I was excited about stopping in.He took the time t Muhammed could not have been more professional and knowledgeable. From my first phone call with him I was excited about stopping in.He took the time to explain EVERYTHING regarding the automobile. Called me to stop by any time for any questions I might have. I will definitely purchase my next car here as long as I can work with Muhammed. Muhammed is a PERFECT example of what car salesmen should be! More

BIGGEST BUNCH OF LIARS FROM THE TOP TO THE BOTTOM We have been long time Rohrman customers from Toyota to Honda and now looking to purchase a new MDX. Marcin the general manager their is the king pin We have been long time Rohrman customers from Toyota to Honda and now looking to purchase a new MDX. Marcin the general manager their is the king pin of liars and deceitful. Started off all nice and smooth negotiating the price. Marcin advised us he has a brand new MDX coming in about 3 weeks. New vehicle comes in he changes his pricing not honoring what we agreed on then says I will hold car for you for next 2 days. Turns out they let people test drive this exact one we wanted racked up miles on it and again Marcin does not honor his own words. Then after contacting Mr John Barrett regional manager says they have another car coming in Dec 20th exact same setup. Marcin then demands I put a deposit which I refused because of the previous exchange. Why would I even want to put a deposit after all the lies and deceit and the vehicle is bound for your dealership anyways. Now Jan 10th 3 months later no new car Marcin says he sold that one that was slated for us to buy. All lies, they have the original one that everyone test drove their and yet he sold the one that we were waiting on. xxx liar is Marcin. General manager John Barrett did absolutely nothing to help. Stay away from Rohrman dealerships and Marcin at Acura of Arlington heights, NOTHING BUT LIARS AND DECEITFUL PEOPLE. More

Very Professional and Seamless Transaction! Mike Nauert was extremely professional. I bought a 2015 TLX. I shopped around at other dealers but Mike Nauert at Arlington Acura was by far the mos Mike Nauert was extremely professional. I bought a 2015 TLX. I shopped around at other dealers but Mike Nauert at Arlington Acura was by far the most professional and my transaction went through seamlessly. I had received such a great deal even other dealerships couldn't believe it. I highly recommend Mike at Arlington Acura. More

Amazing! Stop in to purchase a used car and left with a new car with great interest rates... The salesmen and the whole staff were very friendly and made me ve Stop in to purchase a used car and left with a new car with great interest rates... The salesmen and the whole staff were very friendly and made me very comfortable! Thanks Acura More

Acura MDX 2015 Excellent deal on new Mdx 2015.i have gift this car to my wife.great dealer great prices.rola is excellent guy to sell this car to me.he treated excel Excellent deal on new Mdx 2015.i have gift this car to my wife.great dealer great prices.rola is excellent guy to sell this car to me.he treated excellent More

Car buying made easy! Good times, good friends! I recently purchased a vehicle from Muhammed Patel at Arlington Acura. this is my second car purchased from both Mr. Patel and Arlington Acura. The I recently purchased a vehicle from Muhammed Patel at Arlington Acura. this is my second car purchased from both Mr. Patel and Arlington Acura. The purchase process was completely seamless. I was treated with the utmost respect, not only by Mr. Patel, but by everyone at the dealership. The atmosphere was very relaxing and I did not feel any pressure. Furthermore, I felt as if I was treated like a family member. This is my third Acura and I have always been pleased with the servicing of my vehicles at Arlington Acura. The service staff is top notch. While all the advisors are great, Mark Neitzke, in particular is always great to work with. I would definitely recommend Arlington Acura. Just ask for Muhammed Patel, you won't be disappointed. More

Thumbs up to Arlington Acura We traveled quite a distance from Chicago to check out a used car at the dealership, immediately upon entering someone warmly greeted us and offered t We traveled quite a distance from Chicago to check out a used car at the dealership, immediately upon entering someone warmly greeted us and offered to help us. I am usually skeptical of car dealerships and sometime the salesperson but in this case Bekim was welcoming, attentive and patient through the entire process. Marcin the general manager was also very cordial and helpful. I chose to write this review because I didn't want my appreciation of the excellent service I experienced to go unnoticed. More

Finally! Customers Come First! I have been a fan of Acura and an owner since I was 16. This is by far the best dealership I have been to. The experience was wonderful! I did not fee I have been a fan of Acura and an owner since I was 16. This is by far the best dealership I have been to. The experience was wonderful! I did not feel pressure to buy and the dealership really took their time to work with me. From management to the sales rep that helped me, you can tell that these people really car about making sure you have a positive experience. I have visited many dealerships and this is the best experience I have ever had. I purchased the vehicle at 8:00 pm, and they had it ready for me after 9:00 pm the same day. They even took the time (after hours) to walk me through the new features of my car. This service is above and beyond what I have gotten in other dealerships. I highly recommend anyone looking for an Acura to visit this dealership. You will not be disappointed. More