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Arizona Best Cars

Phoenix, AZ

4.0
195 Reviews

9621 N Cave Creek Rd

Phoenix, AZ

85020

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195 Reviews of Arizona Best Cars

March 31, 2017

Sold me a Lemon vehicle! Az Best Cars sold me a Lemon vehicle! I purchased the vehicle 11/29/16 and have had nothing but problems, here we are 3 months later and still have th More

by Lemon Vehicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Gavrielov Owner
May 09, 2017 -

Arizona Best Cars responded

In the rare instances when we have a dissatisfied customer we usually bring apologies. I, however, will not do it in your case. For simple reason that you are not telling the truth. Sometimes things happens to used cars that are beyond my control. Like a malfunction your Honda CR-V with over 120000 miles had long after your warranty from us expires. But we addressed a problem and a new engine was installed in your car. You alleged that this did not fix the issue and demanded us to buy the car back under Lemon law. But you refused to take the case to Lemon law arbitrator as you knew that it will not be successful. AND I DID OFFER YOU TO HAVE YOUR CAR REPLACED BY ANOTHER ONE. YOU WAS THE ONE WHO REFUSED TO DO THAT. I EVEN SUGGESTED AT A TIME THAT I AM WILLING TO CONSIDER YOUR DEMAND TO REPURCHASE THE CAR IF I SEE THAT A NEW ENGINE IS FAULTY. THOSE FACTS ARE DOCUMENTED. I advised you that I can make reasonable determination once my service department will have an opportunity to check the vehicle. YOU WAS THE ONE WHO TURNED DOWN MY OFFER.YOU SIMPLY REFUSED TO HAVE THE CAR INSPECTED AT MY FACILITY. YOU INSISTED WITH A DEMAND FOR US TO BUY THE CAR BACK BASED ON YOUR STATEMENTS ONLY THAT THE CAR HAD ISSUES AFTER WE REPAIRED IT.Well, it doesn't work like that. No reasonable attorney for State Attorney Generals office, Chanel 3 On your side reporter or BBB official will make a determination that Arizona Best Cars did anything wrong when we advised you that we can not make a rational determination of how to proceed without first inspecting the car. We asked you to bring the car to our facility. We offered to have it transported to us if you couldn't bring it. On numerous occasions. YOU REFUSED and instead decided to engage in smearing campaign.We are a solid company with solid reputation and solid record. We are not afraid to go in front of cameras , or Attorney General hearing. Because we are sure that once we present our side , not only your demands will be found unreasonable, but you also will be ordered to remove the slanderous and deliberately false statements you posted about us. Respectfully Albert Gavrielov Owner Arizona Best Cars Here is a copy of my email to you from Feb 25th when I urged you to bring the car to our service so we could validate your claim. I also have a recording of conversation with you over the phone were I offered you to replace your car for a 2004 Kia Sorento Limited with 70000 Miles that was valued for $2000 more then the 2000 CR-V. That Kia was later sold and a customer who bought the car has no issues with it whatsoever.- Dear Mrs. Thompson, As I advised you over our phone conversation on Tuesday, February 21st on or about 5 pm, I need you to bring the vehicle to our facility at Arizona Best Cars so we can evaluate it before we can make a decision. Your refusal to do so is not helping in finding a mutually accepted solution.So please advise me when can you bring the car over. Thank you Yours Yosef Borukh Gelfand Arizona Best Cars 602.870.8080

March 21, 2017

Very satisfied Really enjoyed my experience here. Bought a great vehicle at a great price. Definitely would recommend this dealership to anyone. They'll get you the More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert, Borukh, Alisha, Aaron
March 08, 2017

Good People Arizona Best Cars have good cars, great prices and service facility on the premises. Their service is great and they just repaired my car for half of More

by arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Borukh
February 04, 2017

Purchase of Buick SUV We were looking on craigslist for another SUV and found the vehicle we needed. I contacted Arizona Best Cars and was surprised how quickly they respo More

by busy senior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Borukh, Albert, Alexis, and several others I cannot remember their names
December 13, 2016

Awesome service We bought a vehicle a month ago and the customer service was like finding a needle in a haystack... Buying a car felt the way it should. Awesome group More

by Alexis_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret, Albert, Borukh
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