Archie Cochrane Ford

Very Bad Experience I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12 I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12. Isn't this the reason we have appointments? Let them know I was unhappy and that's why I made an appointment. Called again at 3 (they NEVER called me before this) and they were now running a diagnostic. Finally got a call around 345 that it was finished. Called the courtesy driver and it just rang. Gave it 10 minutes and called again and the voicemail was full. Had to have my wife leave work early to give me ride instead. Get there and I am clearly unhappy, but holding my tongue. Said that one of my problems doesn't show up in the diagnostic (service light for tire sensor needing service) and thy filled the tires and it's fixed. Well, guess whats been on continuously the day after I left: yup the service light! To add injury to insult, I pay for the service and then have to ask where my vehicle is and am told "out front". Nope, it's in the very back of the rear lot which I had to aimlessly look for. So why do I go there? I bought the used vehicle there and decided to get their warranty (over $3,000) so I am STUCK with going back if I have truck issues. I would NEVER tell someone to go there. I very rarely write negative reviews, but this was extreme. More

Awesome Service Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as w Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as well. More

First time car buyer in a 2015 Ford Escape These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked wi These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked with me the best they could! I will recommend them to everyone I know! More

The BEST dealership we have ever dealt with! Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, and made the whole experience fun and easy. I would have never used these terms with prior dealerships. She was honest and worked hard to get us the best deal! I love my new Ford Expedition and highly recommend Archie Cochrane and Jenifer to anyone in the market for a vehicle. I look forward to purchasing other vehicles from them in the future! More

"Works Vehicle Checkup" Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" a Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" at the shop was an embarrassment for the gal at the desk when she couldn't find my name and a total inconvenience for me, I did reschedule for the following day. Service was very satisfactory and I appreciate the effort folks at Archie Cochrane made to service my vehicle in a timely manner. I will return for other services but will make sure I receive a confirmation via email from now on. Lack of follow-through by one employee should not be related to performance of the entire Service Department More

NEW WORK TRUCK Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able t Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able to find a truck at another dealership (a ford dealership) and they were able to swap them trucks to get me taken care of so i didn't have to travel to go get the truck. It was super convenient, quick, and easy. I would recommend this service center to anyone looking for a new rig. More

My husband and I bought our first vehicle together at this l Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all futu Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all future purchases. Highly recommend! More

2013 F-350 Bought a nice used F-350. Came with one key. So after spending $42,000 I have to spend another $190 to get second key... Not a big deal , but left a b Bought a nice used F-350. Came with one key. So after spending $42,000 I have to spend another $190 to get second key... Not a big deal , but left a bad taste in my mouth. Not a good way to take care of your customer. Plus took a long time waiting to get to the paper work, after having a set time to be there and sign. Overall... nothing special - Average. The Sales Person was nice to deal with, and these items were out of her control. Management problem. More

Easy honest staff to buy a new or used car or truck car from Their pricing was is reasonable to start with. They are not a high-pressure store to buy from. The sales man that we worked with was Dylan , he was v Their pricing was is reasonable to start with. They are not a high-pressure store to buy from. The sales man that we worked with was Dylan , he was very friendly and a great listener. He understood what we wanted and went right to work finding it for us. I would definitely buy another car from him again. He made buying a car as pleasant as possible. More

Too cool for me Go figure! The temperature started to drop and my heater stopped working. I scheduled an appointment and was told it may take up to 3 days to repair Go figure! The temperature started to drop and my heater stopped working. I scheduled an appointment and was told it may take up to 3 days to repair. To my surprise, Erica called me that morning and told me they'd be able to get it completed before closing that day. Great work! More