Archie Cochrane Ford

"Works Vehicle Checkup" Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" a Agreed 10:30 a.m. Monday appointment discussed with Service Rep never made it to the Service Dept. schedule! Although arriving to my "appointment" at the shop was an embarrassment for the gal at the desk when she couldn't find my name and a total inconvenience for me, I did reschedule for the following day. Service was very satisfactory and I appreciate the effort folks at Archie Cochrane made to service my vehicle in a timely manner. I will return for other services but will make sure I receive a confirmation via email from now on. Lack of follow-through by one employee should not be related to performance of the entire Service Department More

NEW WORK TRUCK Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able t Kent helped me out on finding a great work truck and was patient and knowledgable about my needs and concerns. He was super helpful and we were able to find a truck at another dealership (a ford dealership) and they were able to swap them trucks to get me taken care of so i didn't have to travel to go get the truck. It was super convenient, quick, and easy. I would recommend this service center to anyone looking for a new rig. More

My husband and I bought our first vehicle together at this l Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all futu Matt was fantastic. He was very knowledgeable, patient, and helpful throughout our entire process. We plan to use him and this dealership for all future purchases. Highly recommend! More

2013 F-350 Bought a nice used F-350. Came with one key. So after spending $42,000 I have to spend another $190 to get second key... Not a big deal , but left a b Bought a nice used F-350. Came with one key. So after spending $42,000 I have to spend another $190 to get second key... Not a big deal , but left a bad taste in my mouth. Not a good way to take care of your customer. Plus took a long time waiting to get to the paper work, after having a set time to be there and sign. Overall... nothing special - Average. The Sales Person was nice to deal with, and these items were out of her control. Management problem. More

Easy honest staff to buy a new or used car or truck car from Their pricing was is reasonable to start with. They are not a high-pressure store to buy from. The sales man that we worked with was Dylan , he was v Their pricing was is reasonable to start with. They are not a high-pressure store to buy from. The sales man that we worked with was Dylan , he was very friendly and a great listener. He understood what we wanted and went right to work finding it for us. I would definitely buy another car from him again. He made buying a car as pleasant as possible. More

Too cool for me Go figure! The temperature started to drop and my heater stopped working. I scheduled an appointment and was told it may take up to 3 days to repair Go figure! The temperature started to drop and my heater stopped working. I scheduled an appointment and was told it may take up to 3 days to repair. To my surprise, Erica called me that morning and told me they'd be able to get it completed before closing that day. Great work! More

Scheduled Service Just had my 45K vehicle checkup. Erica and the service team made sure the vehicle was ready on time and received a good "once over" especially with w Just had my 45K vehicle checkup. Erica and the service team made sure the vehicle was ready on time and received a good "once over" especially with winter approaching. Always appreciate the courtesy coach service as well. More

Replaced Cannister The evaporation canister assembly failed and had to be replaced. The service technician was forthright and honest in getting the problem assessed, ne The evaporation canister assembly failed and had to be replaced. The service technician was forthright and honest in getting the problem assessed, new parts ordered and work completed. He managed to get all of the work (but my deductible) done under my extended warranty. More

Excellent Service Lindsey and Scott made my Works Oil Change easy and prompt. The tire rotation with the oil change is really a great service for a reasonable price. Lindsey and Scott made my Works Oil Change easy and prompt. The tire rotation with the oil change is really a great service for a reasonable price. Much appreciated! More

LOVE my Ford Explorer Jen was extremely helpful and really went the extra mile for me when I bought my vehicle. She even had my vehicle fueled up and washed for me before I Jen was extremely helpful and really went the extra mile for me when I bought my vehicle. She even had my vehicle fueled up and washed for me before I left as well as had the service department fix a small leak in one of my tires. Thank you so much! More