Archie Cochrane Ford

It was a pleasure! Dylan Winston was excellent to work with. He was sincere, helpful and committed to helping us with exactly what we were looking for. Everyone we dealt Dylan Winston was excellent to work with. He was sincere, helpful and committed to helping us with exactly what we were looking for. Everyone we dealt with was courteous and willing to answer any and all questions. I would recommend them to anyone! And would go back again... More

Very good experience Found a vehicle that fit my needs online, and then hooked up with Tom O'Tremba. He took it from there and made it a great experience. Tom is a pro w Found a vehicle that fit my needs online, and then hooked up with Tom O'Tremba. He took it from there and made it a great experience. Tom is a pro who knows how to make things work like they should. More

Good salesman poor service Bought a new vehicle from Archie Cochran Ford. Salesman and credit people were top notch.After the sale, the vehicle would not start the next morning. Bought a new vehicle from Archie Cochran Ford. Salesman and credit people were top notch.After the sale, the vehicle would not start the next morning. After calling complaining to the salesman he said would buy a new battery as they had to jump start it the day before. Why would you send people out the door with a long drive home knowing the battery was bad! New battery installed now the check engine light is on. They said to go to someone to check codes. Ready to turn the lemon back. After the purchase I guess you need to be your own mechanic. More

"PLEASED" We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! More

Had a good sales person happy with deal Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck More

Wait and duck warranty I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock and then told me I would have to wait for two hours to get approval to fix the chips in the windshield. I payed almost $5,000.00 more for the extended warranty to cover all additional issues. I had to go and speak with the sales manager to get then to fix the chips and yet they stuck.me with a $225.00 bill to figure out coolant leak and would be another $750.00 to fix the leak. Truck is 4 months old. More

Very Bad Experience I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12 I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12. Isn't this the reason we have appointments? Let them know I was unhappy and that's why I made an appointment. Called again at 3 (they NEVER called me before this) and they were now running a diagnostic. Finally got a call around 345 that it was finished. Called the courtesy driver and it just rang. Gave it 10 minutes and called again and the voicemail was full. Had to have my wife leave work early to give me ride instead. Get there and I am clearly unhappy, but holding my tongue. Said that one of my problems doesn't show up in the diagnostic (service light for tire sensor needing service) and thy filled the tires and it's fixed. Well, guess whats been on continuously the day after I left: yup the service light! To add injury to insult, I pay for the service and then have to ask where my vehicle is and am told "out front". Nope, it's in the very back of the rear lot which I had to aimlessly look for. So why do I go there? I bought the used vehicle there and decided to get their warranty (over $3,000) so I am STUCK with going back if I have truck issues. I would NEVER tell someone to go there. I very rarely write negative reviews, but this was extreme. More

Awesome Service Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as w Excellent Service Work done. The guys kept in touch with me and let me know when the vehicle was finished. The price was great on a service job as well. More

First time car buyer in a 2015 Ford Escape These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked wi These guys are amazing! I’m a first time car buyer and they helped me get into a 2015 Ford Escape, hastle free! It wasn’t stressful and they worked with me the best they could! I will recommend them to everyone I know! More

The BEST dealership we have ever dealt with! Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, Jenifer McRea helped us with our new vehicle purchase and completely blew my expectations out of the water! She is personal, friendly, knowledgeable, and made the whole experience fun and easy. I would have never used these terms with prior dealerships. She was honest and worked hard to get us the best deal! I love my new Ford Expedition and highly recommend Archie Cochrane and Jenifer to anyone in the market for a vehicle. I look forward to purchasing other vehicles from them in the future! More