Archie Cochrane Ford

Great service Charles did a great job fixing my car in a timely manner. Also the courtesy driver was prompt in picking me up and very friendly. I believe her name w Charles did a great job fixing my car in a timely manner. Also the courtesy driver was prompt in picking me up and very friendly. I believe her name was Linda. Erica was very nice as well. I My Vehicle is running fantastic. Thank you. More

Still great after going there for more than 20 years My initial problem was remedied quickly by the transmission specialist, however the one very minor fix was overlooked. And because that minor problem My initial problem was remedied quickly by the transmission specialist, however the one very minor fix was overlooked. And because that minor problem is, at this time, NOT persistent, I'll wait until the time comes that it NEEDS fixing. More

Attention to Maintenance Archie Cochrane Ford responded curiously to a late request for service. Their service garage was fully booked for the day, but they were able to sque Archie Cochrane Ford responded curiously to a late request for service. Their service garage was fully booked for the day, but they were able to squeeze us in for "The Works" service. The service manager was kind enough to call us when the work was finished, which took less than an hour. We were glad to have the car returned with everything up to date. Thanks to all at Cochrane Ford. More

It was a pleasure! Dylan Winston was excellent to work with. He was sincere, helpful and committed to helping us with exactly what we were looking for. Everyone we dealt Dylan Winston was excellent to work with. He was sincere, helpful and committed to helping us with exactly what we were looking for. Everyone we dealt with was courteous and willing to answer any and all questions. I would recommend them to anyone! And would go back again... More

Very good experience Found a vehicle that fit my needs online, and then hooked up with Tom O'Tremba. He took it from there and made it a great experience. Tom is a pro w Found a vehicle that fit my needs online, and then hooked up with Tom O'Tremba. He took it from there and made it a great experience. Tom is a pro who knows how to make things work like they should. More

Good salesman poor service Bought a new vehicle from Archie Cochran Ford. Salesman and credit people were top notch.After the sale, the vehicle would not start the next morning. Bought a new vehicle from Archie Cochran Ford. Salesman and credit people were top notch.After the sale, the vehicle would not start the next morning. After calling complaining to the salesman he said would buy a new battery as they had to jump start it the day before. Why would you send people out the door with a long drive home knowing the battery was bad! New battery installed now the check engine light is on. They said to go to someone to check codes. Ready to turn the lemon back. After the purchase I guess you need to be your own mechanic. More

"PLEASED" We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! We've bought a new vehicle from Tom O'Tremba before and have been pleased w/his help and his service. Thanks for all your help Tom! More

Had a good sales person happy with deal Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck Was very happy sales person went above and beyond. Did the deal over the phone and was exactly what was told no surprise when I went to get my truck More

Wait and duck warranty I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock I bought a platinum F-350 and had a coolant leak and a couple chips in the windshield. They did not cover the leak as they say it was caused by a rock and then told me I would have to wait for two hours to get approval to fix the chips in the windshield. I payed almost $5,000.00 more for the extended warranty to cover all additional issues. I had to go and speak with the sales manager to get then to fix the chips and yet they stuck.me with a $225.00 bill to figure out coolant leak and would be another $750.00 to fix the leak. Truck is 4 months old. More

Very Bad Experience I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12 I had an 8am Tuesday morning appointment and got a reminder call the day before. I called and was told that it didn't get "on the rack" until after 12. Isn't this the reason we have appointments? Let them know I was unhappy and that's why I made an appointment. Called again at 3 (they NEVER called me before this) and they were now running a diagnostic. Finally got a call around 345 that it was finished. Called the courtesy driver and it just rang. Gave it 10 minutes and called again and the voicemail was full. Had to have my wife leave work early to give me ride instead. Get there and I am clearly unhappy, but holding my tongue. Said that one of my problems doesn't show up in the diagnostic (service light for tire sensor needing service) and thy filled the tires and it's fixed. Well, guess whats been on continuously the day after I left: yup the service light! To add injury to insult, I pay for the service and then have to ask where my vehicle is and am told "out front". Nope, it's in the very back of the rear lot which I had to aimlessly look for. So why do I go there? I bought the used vehicle there and decided to get their warranty (over $3,000) so I am STUCK with going back if I have truck issues. I would NEVER tell someone to go there. I very rarely write negative reviews, but this was extreme. More