Back

Archie Cochrane Ford

Billings, MT

4.7
349 Reviews

2133 King Ave. W

Billings, MT

59102

Directions

By Type

Showing 349 reviews

December 01, 2019

Service of F150 Lariat Attention to detail for me is important, I have been servicing my own vehicles for the past 30 years. Just a few things I want to know, what brand of More

by 45ms67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin O'Connor
November 27, 2019

Smooth transaction, no high pressure. Would buy from them again. Andrew was pleasant and worked hard to show us models we were interested in purchasing. More

by Wapiti6
Recommend Dealer
Yes
Employees Worked With
Andrew Paynter
November 21, 2019

The service dept always does a great job prompt courteous and friendly service. They do it right the first time. My wife and I have been going there for 5 years now. More

by Dank185
Recommend Dealer
Yes
Employees Worked With
Dylan Winston
November 17, 2019

New Car Sales Experience The sales staff were great. They were very accommodating and professional. I would highly recommend the dealership. Kevin went over every detail on th More

by Bigskycin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Oconnor
November 13, 2019

Service to F350 Had our F350 Ford in for service. Completed within and a reasonable time and received a call from service tech indicating the need for new air filter More

by Gvelko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
November 12, 2019

We purchased a pickup here. The young man that helped us name is Charles Miller. He did his best to help us get our pickup. I would refer others to this place. More

by Carlton Nomee Jr
Recommend Dealer
Yes
Employees Worked With
Charles Miller, Dylan Winston
November 04, 2019

Great friendly staff to work with. Kent Mende was friendly and professional and went through all the fine details of the vehicle I purchased. 5 star experience More

by James
Recommend Dealer
Yes
Employees Worked With
Kent Mende
November 01, 2019

New F250 All the employees were very friendly and easy to work with. No high pressure and were willing to negotiate on price and help getting phone paired with More

by Tuffydog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blaine McCue
October 26, 2019

xxxxty by far will never recommend them ever to any one I give archie Cochran Ford a 0 star review. Worked up a deal on a truck , I drove 3 hours in a blizzard snow storm for a truck , and the literally sol More

by jman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt. Jake
Nov 05, 2019 -

Archie Cochrane Ford responded

I did a little investigating on your situation and talked to both salesperson and sales manager. You were asked if you would like to get paperwork started on the purchase before you came. If there is no commitment, we cannot just take the vehicle off the lot and hold it. There are over 20 sales people here selling cars and they are not allowed to take vehicles off the lot unless the customer has started the process of purchasing the vehicle. When the customer only wants to see the vehicle, we cannot take it off the lot and wait. This was explained to you before you came up. We are sorry that you are upset. As far as crooks, shady XXXbags and con artists, that is something we are not. Mike Weiland General Sales Manager

Nov 05, 2019 -

jman responded

Ha, ha , ha. I wouldn't say you all are great upstanding people. If I was offered that deal I would have taken it before I drove there.and waited till Monday, instead of putting my family in danger in a white out blizzard. And even told the salesman that I would be there in ten minutes, not to sell it I wasnt asked to place money's down, or application. Whatever the truth will never come out cuz you guys were in the wrong, and will never admitt that. And shady... yes you are. Not once did you try to resolve or make this right . Just sat your xxx in the tower like a lazy xxx. My granddad says no sense fighting with a skunk, you will never win. Always get pissed on and smell like xxx.

October 25, 2019

Ford Expedition Max Everyone at the dealership was easy to work with. No high pressure sales tactics. Very informative. Would definitely come back for our next car here. More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith was the best
...
24
...