Archie Cochrane Ford

I found a used car that I was very excited about purchasing. I held off buying any other cars until I found the exact one I wanted. I called them Monday morning to ask if they would be willing to br purchasing. I held off buying any other cars until I found the exact one I wanted. I called them Monday morning to ask if they would be willing to bring it to my work so I could test drive it since I worked all day. I told the salesman at the end of the test drive if they would sell it for my asking price I would buy it. They said they would make it work. I was preapproved for my loan already so all I had to do was go in and do the paper work. My plan was to go in Tuesday afternoon and finalize the deal. I got a message saying that another person was interested in the car and since she was at the dealership they were selling it to her. The exact text they sent me was this, "We have a process here to get the paperwork signed to get the vehicle all signed up under your name, unfortunately with you having to work last night, left it open for sale and I know you committed to the price we agreed on, but our dealership has a process, General Manager has guidelines set here for us to follow and if they don't meet his requirements then the vehicle is still for sale. NOW TELL ME HOW THIS IS OKAY?? I will never do business with them EVER again, I am very disappointed in the way this was handled. More

very professional THEY WERE RIGHT ON TIME AND MADE THE PROCESS EASY, GOOD EXPERIENCE AND TIMELY. PROCESS EASY, GOOD EXPERIENCE AND TIMELY. More

Needed and oil change and all the people I came into contact with were friendly and helpful. contact with were friendly and helpful. More

The open Recall of my new-to-me 2016 Ford Fusion SE was handled unexpectedly easily by Archie Cochrane Ford recently. All I had to do was call the dealership and the service department set up the date that handled unexpectedly easily by Archie Cochrane Ford recently. All I had to do was call the dealership and the service department set up the date that they'd pick up my car. On the scheduled service date I handed over the keys and a short while later my car was back in my driveway with the Recall completed. More

Was a great experience buying my first new car. Everyone was friendly and extremely helpful. Overall, really great experience. Everyone was friendly and extremely helpful. Overall, really great experience. More

Good bunch of people to make an efortless buying experience and helpful with all questions I had experience and helpful with all questions I had More

great bunch of people. the salesman, Nick , went above and beyond to help me get my truck. the salesman, Nick , went above and beyond to help me get my truck. More

On time and work was completed in a timely manner. technician was knowledgeable so work was done quickly. technician was knowledgeable so work was done quickly. More

Knowledgeable, were able to tell me about my new range Sale person was very helpful and easy to deal with Would buy another vehicle from them range Sale person was very helpful and easy to deal with Would buy another vehicle from them More