Archer Volkswagen

Purchase of a Jetta I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked what he can do for me to get this sale completed. I advised him to take of a few hundred dollars. So he took it to his Manager and he returned with order which the Manager wrote a note on the order "this is the best deal we can offer :)". The agent stated the note was written by the general manager. I believe it was unprofessional and that he should have come and spoke to me. I however, purchased 2014 Jetta which showed 77 miles on July 29th. Since it was my first week in the area and did not have an apartment and left the car at the dealership. Upon my return to collect my car on Saturday it showed 288 miles. The agent stated my salesman was out of office. I asked for the Manager he stated that would be Jeremy. The agent went on to say that he believes it was an error as that happens all the time. I went to see Jeremy but saw another guy who stated Jeremy has left. He did not introduce himself but asked how he can help. I advised him on the situation which he too stated that it's an error that that occurs regularly. The other issue I had was that the car was full of sand, hair etc although they claimed it was clean. I found out the guy I was talking with name is Patrick who had know empathy. He called another guy Matthew who gave me some mats for the car and then I started asking about the various upgrades for the car. I advised Matthew since it was another $1300 I would take that he stated to talk with Patrick. Of course helpless Patrick kept saying the same think we cannot take the car as it will now be a used car and that all information is already punched with Volkswagen. I also told him that I had a coupon from my job and if he could honor that he stated again it was already punched. So here is a manager that put customers last. He stated I will have Jeremy call you and that Jeremy maybe able to give a refund or help me upgrade. Of course, Jeremy has not called 3 days and I am still waiting and he has not return my calls. I thought the dealership is in business to make money but Patrick has refused me from getting an upgrade, or to use my coupon. Patrick's customer service is extremely poor he did not budget to assist the customer. Oh I forgot to mention when I asked for the second key for the car I was told the salesman took it home. Of course, I believe they just needed to blame someone since he was not there. Still waiting for key and call from Jeremy to get the upgraded car. I must say Karim was extremely nice. I must say my uncle was also looking at a car here but now will not be purchasing. More

Engine Blowout on 40K I was driving on the freeway and the next thing I knew my car stopped working, so I pulled to the side of the freeway. I found an oil leak. But 300 mi I was driving on the freeway and the next thing I knew my car stopped working, so I pulled to the side of the freeway. I found an oil leak. But 300 miles before that I did my service at Archer for 40,000 miles. I towed the car to the dealership, and the next day I got a call from Marc and told me that there was possible water damage. I drove to the dealership to ask for the manager and he said that there was damage because there was a possibility that I drove through high water. Since I didn't like his answer, he told me that he will push my car into the parking lot. I went home and called VW of America to ask for assistance, and they gave me a supervisor to open my case. The next day, I received a call and a VW representative came to inspect my car. He found out that the turbo seal failed and said that I will get a new engine for free. Since they said that I could get a loaner car, I told them I would be there by 3:30 PM, but I got there at 3:15 PM. Marc was at lunch, so another service advisor called him to tell him that I arrived. I saw him, but he went to talk to another customer at 3:20 PM. After that, he called me and started yelling at me and told me I messed up his lunch. A week later, I got a call that my car was ready, so I went to pick it up and found some damage on the hood and foot prints from the mechanic on my white carpet, I tried to contact them and nobody answered or called back. I am very disappointed and was very stressed out. So I decided to sell the car because I didn't want to deal with Archer anymore. More

Bad service After my experice here I will never purchase another vechical from here. The service staff is so rude. It's making consider trading off this car ASAP! After my experice here I will never purchase another vechical from here. The service staff is so rude. It's making consider trading off this car ASAP!!! The only person who was good was the service manager Chad very nice guy. But buy your volkswagen from another dealership please. If I can save one person it will make me happy. More

Always a good experience I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales perso I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales person were both fantastic. I will be back when I am ready to buy again! More

Hands down the worst experience at a car dealership period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and period. I tried to do the internet sale with a horrible sales associate Kirk Hudnall(my opinion). The horrible customer service led me to the BBB and other pages to read reviews..not nice. If you have a complaint don't call because the owner Robert Archer will give you the run around and tell you to call him back to never answer. I decided to leave my complaint with a manger who could care less. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO MY OWN ENEMY RUN AS FAR AS YOU CAN Y'ALL!! I am trying to save your time& money because they sure love to waste it instead of learning the art of the sale. blessing in disguise i guess! More

Got a good price and fairly good service out of Kirk Hundall - closed the deal in about an hour and a half. But getting the license plates has been agonizing. They cannot mail them as directed, don't Hundall - closed the deal in about an hour and a half. But getting the license plates has been agonizing. They cannot mail them as directed, don't know where they are, who's on first, cannot answer the phones, finally after taking a poll decided they sent them to the wrong address, and generally exhibit a degree of functional illiteracy that is normally the stuff of legends. Bob Archer seems in control, but apparently struggles with all these balloons as well. More