Arapahoe Kia - Service Center

For almost two years now, I've taken my vehicle for regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, you must schedule an appointment, this is where the fun begins. First you must call the service department and answer all of their questions or schedule an appointment online which is currently a fairly simple process (hasn't always been this way). But, you can wait as long as 5 days before you can "schedule" a simple oil change! Then, when you arrive for your appointment, even though you already answered their questions on the phone or online, they make you sit down in their office while they ask you the same questions all over again, peck on their antiquated computer system and make ridiculous small talk. They type and type as though you're bringing the vehicle in for an overhaul, this process has taken as long as 30 minutes! Then, you wait an hour or more for them to perform the service on your vehicle! To top it off, occasionally, they'll assume I was going to leave the vehicle with them so they could provide the service at their leisure?! Really?! I went through your cumbersome process, made an appointment, listened to your chit chat and relentless typing...please, I beg you...all I want is an oil change!!!! More

We needed to get our van fixed and the service department at this dealership was friendly, informative, fast, clean, and respectful of our time and money. We highly recommend this dealer. at this dealership was friendly, informative, fast, clean, and respectful of our time and money. We highly recommend this dealer. More