Arapahoe Kia - Service Center

Service department further broke vehicle We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? T We had a 2013 Optima SX-T that had the transmission temperature sensor go out, and the power steering completely stopped working. No problem right? The car has a 100,000-mile warranty, well according to this dealership it didn't....a quick phone call to KIA corporate confirmed that we did, in fact, have out 100,000 warranty. It took a week to get the next available appt., they promised our car would be done no later than Friday at drop off, they had no rental car lined up for us despite us having called in advance to ensure we would have one. Late Friday afternoon rolls around with no news on our car, so my husband calls and they tell him " they've ordered the wrong part" and that we will now have the car back Monday, they finally provided the rental car Sat. We pick up our car Monday after calling the dealership in the morning and being told they didn't know if they had the part or if it was even going to be worked on. While I guess they fixed the power steering and the temp gauge, they broke the wipers completely....and the sunroof track....which was hanging down..... I called service advisor Mark who told me I was out of luck, too late in the day to be seen. We drove that KIA straight to the VW dealership and traded it in for a Passat, avoid taking your car to Arapahoe KIA unless you want a major headache. More

Inept service department They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileag They become part of the problem instead of part of the solution. Mark checked me in and engaged my battery to check the digital display for the mileage. He left it like that for over an hour. After 45 mins, another service counter rep turned the flashers on to remind everyone the car had nor been looked at yet. So instead of getting a recall item fixed, I have been sitting for 3 hours while they figure it out. And of course the battery is completely dead. More

awful service About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the br About a month ago I took my Kia. Into my hometown dealership. They did a full inspection including my brakes tires and everything. They replace the brake sensor since the unit it was recalled. Came out to Colorado. Got the safety recall on my engine so I took it to Arapahoe Kia. Amazing they found nothing wrong with my engine but the said my brakes were well below spec and I needed new tires actually they wanted to do almost 1000 dollars worth of work. So either the dealership I have been using for 7 years in incompetent or Arapahoe trying to gouge me. I have no issues with the brakes and my tires are less than2 months old. I know I am concerned about the safety inspection. Since they don't sound like they will admit any car needs the long block replaced.. If you need service stay away from these guys. Take it to a different Kia dealer. So glad I dont have to deal with these guys regularly. More

Unhappy Customer Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was to Came to get air condition fixed found out a part was needed part was ordered told it would take up to 4 days. Part came in no call I called and was told part has been sitting for 2 days. After part was installed electrical problem came up was told to leave vehicle but Kia doesn't provide a loaner car per service worker but when I call the 800# I was told that they did. So sitting in the waiting area for 5hrs and was told it's going to take up to 8hrs to fix the problem is very frustrating and my vehicle is under warranty. I should have been offered transportation or free oil change for the next few times or something.If I weren't under warranty I would definitely go somewhere else. More

TERRIBLE Customer Experience in Service Department I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I was astonished at how poorly the appointment went. When I arrived I went over what was going on with the gentleman who greeted me and told him I would be waiting at the shop while they looked it over. He told me to wait in the waiting room. About 45 minutes later a young woman came to get some additional information from me and told me she'd be back as soon as the diagnostic was complete. An hour and a half later I went to find her because no one had updated me and was told my vehicle had not even been seen yet. If you're that far behind and you know the person is waiting you notify them. When I told her I had to leave to pick up my daughter she was rude and snippy "well the person in front of you had an appointment too." I will NEVER be back to this dealership for anything. Stay away from these clowns! More

DO NOT DEAL WITH THIS DEALERSHIP! Worst experience!!! This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 with 6years left on warranty. I put down $7,000 cash toward the vehicle, maintenance and gap insurance. After about 4 months we took it in for its second oil change. The next day the engine knocked and the motor seized. I got a call from the service dept and was told there was heavy sludge in the motor and I needed a new rebuilt motor. I was also told that this was our fault!!! I fought with the warranty dept and explained that we had the vehicle for only a few months and all oil changes were done by the dealership. After some back and forth for a few weeks they finally admitted that it was there fault. The car stayed with them for over 3 weeks. After we got the car back we had alignment issues and holes in the interior that were not there before. I drove the car for about a year and recently it was totaled in an accident (the car is cursed)! I found out I still owed $16,000.00 even after putting $7,000.00 down and the worst part was suddenly THERE WAS NO GAP COVERAGE!!!! I have no car and still owe $2000.00 on it. The dealer refuses to work with me and the customer service continues to be the worst I have ever experienced!!! DO NOT DEAL WITH THIS DEALERSHIP!!! More

Service Department Does a Fine Job I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with bot I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with both Harlow and Rick. They are efficient, courteous and easy to work with. More

Sales is ok, but Service sucks I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant's desk to the work done and the pick up of the car. Once you pick up the car after a maintenance service and you realize that only half was done of what was on the checklist and on request you later fill out a survey with a not so good response, you better don't go back again for another service, because the service consultant is pissed and treats you accordingly. My intention was not to go back again to this dealership, but after the $ 1,000.00 bill for the AirCondition system repair that was not done properly (still just blowing warm air) I thought I need to go there again and have it done under warranty. When I made the new appointment, first the consultant said he is booked for 10 days and then he said "I thought you are not coming back". A very inviting remark, rather than apologizing for the lousy work. I have five cars from from different dealerships. This KIA dealer is cancelled from my list. It's the care after the purchase that counts for me and I continue to buy from dealers that treat me well after sales. More

For almost two years now, I've taken my vehicle for regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, you must schedule an appointment, this is where the fun begins. First you must call the service department and answer all of their questions or schedule an appointment online which is currently a fairly simple process (hasn't always been this way). But, you can wait as long as 5 days before you can "schedule" a simple oil change! Then, when you arrive for your appointment, even though you already answered their questions on the phone or online, they make you sit down in their office while they ask you the same questions all over again, peck on their antiquated computer system and make ridiculous small talk. They type and type as though you're bringing the vehicle in for an overhaul, this process has taken as long as 30 minutes! Then, you wait an hour or more for them to perform the service on your vehicle! To top it off, occasionally, they'll assume I was going to leave the vehicle with them so they could provide the service at their leisure?! Really?! I went through your cumbersome process, made an appointment, listened to your chit chat and relentless typing...please, I beg you...all I want is an oil change!!!! More

We needed to get our van fixed and the service department at this dealership was friendly, informative, fast, clean, and respectful of our time and money. We highly recommend this dealer. at this dealership was friendly, informative, fast, clean, and respectful of our time and money. We highly recommend this dealer. More