Arapahoe Kia

I would like to share my experience during the first scheduled maintenance service for my Kia vehicle, which I purchased just three months ago. I visited the dealership for the 5,000-mile maintenance scheduled maintenance service for my Kia vehicle, which I purchased just three months ago. I visited the dealership for the 5,000-mile maintenance service, which included an oil change and a tire rotation that I additionally requested. However, I was surprised that upon arrival, no one asked me about the vehicle’s performance, any potential issues, or any changes I might have noticed during these first few months of ownership. During my visit, I reported several issues with the vehicle: loss of power, the seat heating system not activating through the app, and, most concerning, problems with the driver’s and passenger’s seat belts. In response, the service representative informed me that I would need to schedule a separate appointment to have these issues inspected and that the vehicle would need to remain at the dealership for three to four days just for the diagnostic evaluation. I was also told that they were extremely busy and that, if I preferred, I could look for another Kia dealership to perform the inspection. Additionally, after the oil change and tire rotation were completed, I was not provided with any explanation or information regarding the results of the 5,000-mile inspection that was supposedly performed. I believe that, considering this is a practically brand-new vehicle with only three months of use, there should be a greater commitment to customer service, especially when concerns related to the vehicle’s performance and safety are reported. I want to emphasize that the issues involving the loss of power and, particularly, the malfunctioning driver’s and passenger’s seat belts should be treated as a priority, as they involve essential safety components that directly affect the safety of the vehicle and its occupants. I find it concerning that, when issues of this nature are reported, no timely evaluation is offered and there appears to be little interest in determining whether the vehicle is safe to drive. I understand that a dealership may have a busy schedule. However, I believe that suggesting a customer seek assistance at another dealership, rather than offering a solution or appropriate follow-up, does not reflect the level of service and support I expected from Kia. My dissatisfaction is not limited to the maintenance service itself, but primarily concerns the lack of communication, attention, and willingness to address the issues I reported. As a customer who recently purchased a brand-new vehicle from this brand, I expected a much more thorough, professional, and attentive service experience, with a stronger commitment to my safety and satisfaction. I am not asking for special treatment. I am simply expecting the level of attention and priority that should be given when potential safety-related defects are reported, especially when those issues could compromise the safety of the people traveling in the vehicle. More

Mason and Scott both lied to me. Mason Promised me a white van and rolled up in a grey van. Scott promised they would take care of any fees, now I owe more money. When I try to call Mason Promised me a white van and rolled up in a grey van. Scott promised they would take care of any fees, now I owe more money. When I try to call for help and answers no one will talk to me now. More

I brought my 2024 Kia EV9 to Arapahoe Kia because the seat heater barely gets warm and the heating airflow drops significantly when directed to multiple vents. I was told everything was functioning norma seat heater barely gets warm and the heating airflow drops significantly when directed to multiple vents. I was told everything was functioning normally. In a voicemail, the service advisor even suggested I might be confusing the defrost and front vent settings. I found that incredibly insulting and condescending. A simple Google search led me to the actual HVAC issue: the “Eco” option within the HVAC settings, NOT the Eco driving mode. I corrected it myself. The seat heater remains unresolved. Unfortunately, this wasn't my first experience being dismissed. During a previous visit for a driver's-side rattle, I was told the noise was coming from the center console, and nothing was done. A simple Google search reveals other 2024 EV9 owners reporting a similar issue involving bolts in the driver's-side floor area. Apparently, investigating that possibility wasn't considered necessary. I'm tired of having legitimate concerns dismissed and being treated as though I don't understand my own vehicle. I expect a Kia service department to know its vehicles, properly investigate concerns, and treat customers with basic respect. These repeated experiences have seriously damaged my confidence in Kia. I'm now questioning whether I would ever purchase another Kia after turning in my lease. That's disappointing, because my decision may ultimately have less to do with the vehicle itself and more to do with the unacceptable treatment I've received from the dealership's service department. More

I’m still waiting for a refund on an overcharge for an extended warranty issue. In the future, I will most likely go to a different Kia dealership. extended warranty issue. In the future, I will most likely go to a different Kia dealership. More