Apple Ford - Service Center

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service M 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team! More

Daniel Brito, assisted me today with a software issue I was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixe was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixed. To my surprise, Dan handled my service work like a true professional, it was very apparent Dan was actively listening to my concerns. He followed up with the work being done and saw that everything needed was fixed in less than an hour. I was truly delighted with Dan's professionalism, friendliness and his attention to detail. He didnt miss anything. Awesome service Dan. Thank you so very much to you and your support team, you all really made my day. More

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

I am deeply disappointed by the abysmal service I received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they t received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they took an exorbitant amount of time to complete the repair on my vehicle, (almost a year) far beyond the initial estimation they provided. Throughout this extended period, they failed to return any of my phone calls inquiring about the status of the repair, leaving me feeling completely in the dark and utterly frustrated. When I finally retrieved my vehicle, the quality of the workmanship was shockingly poor. It was evident that the repair had been rushed, with sloppy paintwork and obvious signs of negligence. Moreover, upon closer inspection, I discovered that they had actually caused additional damage to my vehicle during the repair process. Instead of owning up to their mistake, they attempted to cover it up, further exacerbating the situation. The lack of accountability and professionalism displayed by TriState Collision Center -Apple Ford is simply unacceptable. As a paying customer, I expected to receive competent service and quality workmanship, neither of which was delivered. I also had to pay for my rental out of pocket. I am thoroughly disappointed and would caution anyone against entrusting their vehicle to this establishment. Save yourself the frustration and seek out a reputable body shop that values integrity and customer satisfaction. More

I parked my 8 month new 2023 Audi on the dealership lot while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my vehicle off. Apple Ford’s driver on Apple Ford’s lot decided to squeeze a box truck between parked cars in the customer car parking area directly in front of the showroom! Now, if you know the lot, those spots are made for normal cars and most pickup trucks. These are definitely tight for a box truck much like the 15’ UHAUL you might rent. You also know that there is a clear path around the lot to get pretty much anywhere you need to drive, and those paths will handle most box trucks. Well, this xxxxxxx decided to take a detour between parked cars instead of going around them. The path was clear for him to go around! (see image below) So, I see this and am understandably livid. The general manager (who is 3rd generation owner) is writing up a report. I’m telling him they are buying me a new car. I get no response. This is a $65,000 vehicle. I should NOT be driving around in something that has been carelessly assaulted. They must pay to make this right. All I get from the manager is… wait for the insurance company to make an estimate. I don’t care what his insurance is doing. I want a new car! I bought a new 2023 car; I should be able to drive away with peace of mind that I will be properly taken care of. I could not get any sense that Ned was going to guarantee any such thing. He is looking at ways to minimize his liability to the situation, but I guarantee he would be thinking as I am if the shoe was on the other foot. Oh, BTW 3 cars were hit! The driver didn’t stop after the first one! If you are buying a Ford Maverick, you better check to see if it was hit! That was the first one. The second one was the receptionist’s vehicle. She said she hadn’t even made a payment on it, yet. Hers was a minor sideswipe compared to the Maverick and mine, but mine was worse than the other 2 (and the box truck) combined. Ned didn’t even provide a loaner car! A car lot that has no loaner?! xxx! I ended up riding my motorcycle to work the next day in the rain. Thanks, Ned! You’re a pal! He also said he was going to forward the report he sent his insurance. I physically went to the dealership the next day and had to request that again. Still waiting as of typing this note. My car will never be the same physically or in my mind. I will always know the damage that was done. Never have I ever had a vehicle that was in an accident be totally new again. There will always be something inconsistent with the new vehicle that I purchased. So, now I am just waiting to see what “the insurance” has to say about it. Ned should just buy my car outright, have his insurance make the repairs, and sell it on his used lot! That would be the RIGHT THING TO DO, Ned! Well, FINALLY, I got my car back. It only been 3+ months! Not a word this entire time from Ned. Even his insurance has been avoiding me. All phone call, voicemails, and emails to them have been ignored. Not one response. Good thing I involved my own insurance, although that had its own issues. After having the car for a couple weeks, there are numerous issues still unresolved. Part of this is on the body shop, but it would never have been at the body shop if it weren’t for this careless driver who was employed by Apple Ford. The paint is now off. The panels are not precision like they were from the factory. The headlights are not aligned. The rims were never replaced, so it has a huge gash in one of the 22” rims. Aside from not getting depreciation for these people, I also have had to spend time & money to get their screw-up back to some resemblance of okay. The car will never be okay. More

Customer Service is dead! I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived earl I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived early and was greeted by friendly service advisor; however, it all went downhill from there. Once inside I was informed that my online appointment could not be kept, because it was booked in the wrong department. This appointment was made by entering a VIN, which had the system pull the current millage off the truck, but somehow this advanced system allowed the appointment to be scheduled for the wrong service department? This is inconceivable to me, and clearly a failure of their online system. How would a customer be aware of the requirements for different areas of the service department? This was then made to be my fault and responsibly, as another service writer, possibly the manager told me they wouldn't have time to service the truck today and told me I would need to reschedule. Then what was the point of making an appointment, when they wont honor it anyway. I can not understand how you have an appointment with a system that took a VIN and wirelessly obtained the current milage form the vehicle, but allowed it to be "scheduled in the wrong department." Even if you assume that is true this indicates that no one checks the upcoming appointments until they arrive, which leads to situations like this and causes inefficiencies leading to poor customer experiences and longer wait times. But clearly customer service is not a priority at APPLE FORD, Hence the abysmal ratings online. There was no attempt to rectify the situation the same day. There was also no consideration for the fact that I taken off of work and arranged for transportation. There is clearly no concern for the customer and you are just another number there to inconvenience them by asking them to perform services that were scheduled. More

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help. repaired. I appreciate all your help. More

The service at the main complex is better. It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs servic It is their quick lane service down the street that needs some help. Every time I have taken my vehicle there, they tell me my vehicle needs service on items it does not. In particular, they told me my breaks needed to be replaced and the next month I brought them in, they said they were green. They also told me I needed new windshield wiper (which I personably replaced 2 weeks prior). I just got two brand new tires from the main complex a couple months ago and now they’re telling me I need new tires for the same tires I just bought. The last time I went there, they did not check the PSI on my tires and left my back door open. Do not recommend. Find somewhere else to go. More

Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently. More