Apple Ford

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service M 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team! More

After I sent an email inquiry about a truck advertised on their website, Richard Martinez promptly replied with the information I had requested and quoted me a fantastic price. Subsequently I drove 250 miles their website, Richard Martinez promptly replied with the information I had requested and quoted me a fantastic price. Subsequently I drove 250 miles from Long Island to complete the transaction. When I told Richard what my preferences were, he quickly located the exact F150 I was looking for and drove more than 200 miles to pick it up and deliver it quickly. I received no pressure from F&I department and Justin King handled complicated out of state registration efficiently. I had an exceptional sales experience and I highly recommend this family owned dealership. More

Buyer Beware! Purchased a Ford Mustang 5.0 from Apple Ford paying top dollar, owned for less than 15 days and the AC went out. I lived 7 1/2 hours away from them r Purchased a Ford Mustang 5.0 from Apple Ford paying top dollar, owned for less than 15 days and the AC went out. I lived 7 1/2 hours away from them round trip and asked to have it repaired at a certified Ford dealer locally and at first they said NO and finally after much debate and aggravation, they agreed. Apparently there was a deductible to have it repaired and at first they said they weren't going to pay it and after debating again and again, stating I just received the vehicle, they finally agreed to pay the $100 deductible. I asked to have the car inspected to ensure nothing else was wrong with this newly purchased vehicle and they said if you drive here (7 1/2 hours round trip) we can relook at it, but we won't pay for someone else to do it for us. They literally refused like they were scared someone else would find out something else was wrong. So basically if I wanted it done, I would have to pay for this on my own. Well after getting the AC fixed, 3wks later the AC went out again while my daughter was at college and when calling Apple Ford, they basically said "not our problem" and you have to take it back to the place that said they fixed it. They took "no responsibility" for selling me a broken vehicle and as a consumer told me to deal with it on my own, really. Not to mention this is the General Manager of the dealership! Wow, just wow! This has been an absolute nightmare and I can't understand how legally a dealership can sell you a vehicle with mechanical issues and take no responsibility whatsoever, none! So here I am with a broken vehicle and once again having to coordinate a repair at a separate dealership with no support from the dealer who sold me this BAD APPLE! More

Daniel Brito, assisted me today with a software issue I was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixe was having with my Lincoln. I bought a laptop, lunch and battery charger with me, I thought I 'd be waiting until closing time to get my vehicle fixed. To my surprise, Dan handled my service work like a true professional, it was very apparent Dan was actively listening to my concerns. He followed up with the work being done and saw that everything needed was fixed in less than an hour. I was truly delighted with Dan's professionalism, friendliness and his attention to detail. He didnt miss anything. Awesome service Dan. Thank you so very much to you and your support team, you all really made my day. More

I wanted to leave a review to warn people not to take anything that either Justin King or Chris Bailey say on the phone or in writing in an email for granted. We negotiated a deal to purchase a truck. anything that either Justin King or Chris Bailey say on the phone or in writing in an email for granted. We negotiated a deal to purchase a truck. We are not local so we scheduled a time to come pick it up, secured a cashiers check for the purchase price and confirmed an appointment the next morning to purchase and pick up the truck. 15 minutes before getting in the car to come purchase the vehicle, we were told they sold the truck from under us. We had offered to sign a bill of sale, hold the truck with a credit card, etc and were told that was not necessary. They are liars and not to be trusted. More

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

Sean Boyd, sales consultant - extremely pushy when they don’t get their way. Last text to me was “good luck on your inequity’. Who says something like that, tell me that? Why do sales people even exist don’t get their way. Last text to me was “good luck on your inequity’. Who says something like that, tell me that? Why do sales people even exist, especially when vehicles are available to purchase online self-serve…..select/build your vehicle, apply for financing, sign the paperwork, drop off keys and trade, and accept delivery of your vehicle……all convenient and contactless! More

I am deeply disappointed by the abysmal service I received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they t received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they took an exorbitant amount of time to complete the repair on my vehicle, (almost a year) far beyond the initial estimation they provided. Throughout this extended period, they failed to return any of my phone calls inquiring about the status of the repair, leaving me feeling completely in the dark and utterly frustrated. When I finally retrieved my vehicle, the quality of the workmanship was shockingly poor. It was evident that the repair had been rushed, with sloppy paintwork and obvious signs of negligence. Moreover, upon closer inspection, I discovered that they had actually caused additional damage to my vehicle during the repair process. Instead of owning up to their mistake, they attempted to cover it up, further exacerbating the situation. The lack of accountability and professionalism displayed by TriState Collision Center -Apple Ford is simply unacceptable. As a paying customer, I expected to receive competent service and quality workmanship, neither of which was delivered. I also had to pay for my rental out of pocket. I am thoroughly disappointed and would caution anyone against entrusting their vehicle to this establishment. Save yourself the frustration and seek out a reputable body shop that values integrity and customer satisfaction. More

My wife and I recently purchased a vehicle from Jeff Erlich at Apple Ford, and I have to say, the experience was better than I ever could have imagined. I started off just wanting to look at a Ford Bron Erlich at Apple Ford, and I have to say, the experience was better than I ever could have imagined. I started off just wanting to look at a Ford Bronco to get a feel for its features compared to other cars. I was honest with Jeff that I wasn’t sure I would end up buying a Bronco and that I had other vehicles I wanted to look at as well. Jeff was never pushy, never dismissive, and simply was excited to show me what the Bronco could offer. I left that night never feeling pushed to make a decision, but also very excited about the features of the Bronco and knowing that if I was getting a Bronco, I was going to work with Jeff. Jeff called me a few days later to follow up, I informed him that I had done my research, and we started talking about how to get the Bronco I was looking for. We ended up finding it about 50 miles away, and Jeff looked over every feature to ensure it was what I wanted. We ended up getting the Bronco brought to Apple Ford so I could take advantage of their “Customer for Life” program. We worked with Dylan in their financing department and were able to reach a really great situation for us. Despite it being the end of the day we never felt rushed, and always felt as if he was more than willing to answer all of our questions. I have never worked with a dealership that was as honest and upfront as Apple Ford. I took delivery of my Bronco, and continued to hear from Jeff to see how it’s going and if everything is alright. I was blown away, 5/5 stars. More