BMW of York

Without a doubt the worst car buying experience I’ve ever had. They sold me a car that shouldn’t have passed state inspection with a hole in the muffler and a frozen brake caliper. The GM refused to take my had. They sold me a car that shouldn’t have passed state inspection with a hole in the muffler and a frozen brake caliper. The GM refused to take my calls. Several voicemails went unanswered. Stay far away from this dealership! They rip hard working people off and basically laugh in your face. I have bought many, many cars, and this was the worst, and it’s not even close. There are tons of good dealerships out there that will do the right thing, this isn’t one of them. More

Best buying experience of my life I have been looking for a M car for a life time. But in recent months things have fallen into place and financially I have found a way to afford one. I have been looking for a M car for a life time. But in recent months things have fallen into place and financially I have found a way to afford one. So then came the searching. I have experienced some number of dealerships. 2 very well known national dealerships selling accident damaged cars as clean undamaged cars. Even after I point out the clear damage they tell me I am wrong. I saw another car I liked in reno Nevada and this other national dealer wanted me to fork out $999 to ship it to local dealer. The hood had been repainted also clean car. I was ready to bite on it and fly to reno when I saw this one at Apple BMW. The high res pics showed none of the issues spotted at the other dealers and I was ok buying this one they worked out an extended warranty over emails and price was agreed. When I reviewed the pics I found a flaw on a arm rest and they promised me it would be fixed when I arrived 6 days later. I told them I was flying in to Dulles and needed to get a uber and I would be around 2:30. The day before they called they would send me a driver and pick me up and drive me to the dealership. Just jaw dropping. I got to the dealership expected to have to be ran stuck for hours. I arrived they gave me the keys and the person who picked me up took me for a drive. First heart warming thing was the bolster was replaced as promised. Car was super clean. New tires not some cheapo H rated continental tires but Michelin sport plus tires and fresh oil change. Simply stunning not a thing to complain about. :) The document signing took 10 mins + 20 mins talking to progressive trying to tell them what coverage I wanted and I was out in my ready to drive home. Just simply amazing and professional. I went through this buying process with my friend at another BMW dealership and it took my entire day. From 11am - 6pm Just simply amazing. Amazing staff and amazing experience. Thank you all for great buying experience and for the happy memory of the day I bought my M4 :) Special thanks to Jamie Kohler for drive J'la Kent for the extra detail and providing the higher detail pictures and for getting InTouch with me out of hours. Michael Cadden for all the work put in to the details later in the deal. Hope you sell more and more BMW's More

Sales team ok, car ok, Jim Munsey A+ but service F 2017 X3 x-drive is my second X3. The purchase experience was fine and the much-needed “genius” instructions from Jim were outstanding. Since then, 2017 X3 x-drive is my second X3. The purchase experience was fine and the much-needed “genius” instructions from Jim were outstanding. Since then, the service has been disappointing. I purchased coverage for window stars and cracks but my e-mailed picture of fixable damage was ignored. I took the car in and the service managers had no idea what benefits were covered. It was such a hassle and nothing was ever done. Additionally, the car has had recalls that I’ve had to find out about on my own. It’s gotten to the point that I take the car to a local service shop even though it is still under warranty. More

Great Experience with Andrew Prokurat Had a great experience with Andrew Prokurat. I bought a 2018 BMW M550i certified pre-owned and I love my car. I bought it on September 7, 2019. Andrew Had a great experience with Andrew Prokurat. I bought a 2018 BMW M550i certified pre-owned and I love my car. I bought it on September 7, 2019. Andrew was very great and patience with me. They were short staff and I went on a test drive with Jim. Jim was very knowledgable about every BMW out there. It was alot to take in but I am a tech savy so it didn't take me long to learn the system on my own. I thank you all the staff of Apple BMW in York for taking good care of me and my M550i. BMW is the ultimate driving machine. This was my first ever German car and first BMW. Im thinking of getting the new X7 for my wife later down the road. Thank you everyone for taking care of me again. Thanks Andy for helping me out and making my purchase smooth. More

Take business elsewhere! Was professional at first, however the sales manager Jim? who test drove my vehicle stomped on the gas pedal, very quickly braked, and took off out of Was professional at first, however the sales manager Jim? who test drove my vehicle stomped on the gas pedal, very quickly braked, and took off out of sight. I am now having issues with my transmission not shifting properly when there were no issues prior with it shifting. When I spoke with the general manager Joe about my issue they offered to take a look at it to trade in on a new vehicle. When I stated that is not what I wanted, and I wanted my current vehicle fixed I was told he cannot do that, and there isn’t proof of anything, and was very rude about the entire situation. Would NEVER recommend Apple bmw for anything! More

Once bought your on your own! I bought Used BMW 535i on November 3 2018 and paid cash! The car had an odd smell in it and was told the sales rep would call me the next week to have I bought Used BMW 535i on November 3 2018 and paid cash! The car had an odd smell in it and was told the sales rep would call me the next week to have it cleaned and deodorized plus fix few minor things! No one ever called! I called the sales rep and the sales manager and left messages! It is now November 24th three weeks later and no one has called me back yet! What a disappointment! I should have listened to others that have told me there customer service is terrible but I love the car! More

Front Breaks and my rims redo. I took my BMW for service and suppose to get a loaner. The first thing that was wrong it was a two door coup with no leg room in the back, it was smel I took my BMW for service and suppose to get a loaner. The first thing that was wrong it was a two door coup with no leg room in the back, it was smelly and dirty on the inside and outside. I made a big deal out of it and no one game to me to apologize or see how best they can accommodate me. I ran late for my appointment and the servicer is not that great. I'm searching for another BMW dealership to go to. I would not buy a BMW from there because the whole experience left a bad taste in my mouth so to speak. More