Antwerpen Hyundai of Clarksville

I wish to express my gratitude to Mr. Dwayne Smallwood for his support and assistance. With his patience,knowledge and willingness I was able to purchase a car of my choice with great satisfaction. Thanks for his support and assistance. With his patience,knowledge and willingness I was able to purchase a car of my choice with great satisfaction. Thanks Mr. Smallwood. More

I knew the car I wanted. They had it. I got the deal I was looking for. And I drove out with my car that day. No haggles. Felicia was wonderful. was looking for. And I drove out with my car that day. No haggles. Felicia was wonderful. More

After our last buying experience with a different dealership, my wife and I entered our recent car buying experience with trepidation. Upon entering the dealership, we were greeted by Felicia. We fo dealership, my wife and I entered our recent car buying experience with trepidation. Upon entering the dealership, we were greeted by Felicia. We found her very professional, knowledgeable, yet wasn't pushy like many other salesman that we have encountered. Felicia listened to our needs and was able to get us the car that we wanted. The rest of the sales staff was very competent and efficient. I would buy another Hyundai from this dealership again in a heart beat! More

I was always hesitant to purchase a new car because the car buying game not my forte, and was going to go to carmax, but the process was so simple. in and out in 2 and half hours and got a fair price. Fele car buying game not my forte, and was going to go to carmax, but the process was so simple. in and out in 2 and half hours and got a fair price. Felecia was great to deal with and upfront about everything. Antwerpen customer for life! More

I had a great experience with Felecia at Antwerpen Hyundai in Clarksville. She was really friendly and helpful, even when my father decided to be an ass to her in an effort to haggle the price. She wa Hyundai in Clarksville. She was really friendly and helpful, even when my father decided to be an ass to her in an effort to haggle the price. She was able to answer all of my questions about my 2012 Elantra, and even help me set my bluetooth up. Overall, Felecia was great throughout the whole buying process, and I would definitely recommend her to ANYONE looking for a new Hyundai! More

Well this was my first car buying experience, so i don't have much to base it off, but i had no problems. We got ourselves a great deal from this dealership. I can't think of any complaints. The price was r have much to base it off, but i had no problems. We got ourselves a great deal from this dealership. I can't think of any complaints. The price was really good. The salespeople were helpful and friendly. More

Murph, the sales person, was very helpful without being aggressive. He was knowledgeable about the products and took time explain the features. The pricing was such that the new car at Antwerpen was a bett aggressive. He was knowledgeable about the products and took time explain the features. The pricing was such that the new car at Antwerpen was a better overall value than the low mileage "deal" at CarMax. Jacob, the finance person, explained the extended warrenty and financing options. Once we made our selections he processed the paperwork quickly, answering any questions we had along the way. We were pleased that we were able to accomplish the purchase, trade-in, and financing all in one stop. More

I purchased the 2011 Sonata from Antwerpen Hyundai last weekend. I can truly say that this car buying experience was exemplary. I was interested in this dealership because they offered the first time car b weekend. I can truly say that this car buying experience was exemplary. I was interested in this dealership because they offered the first time car buyer program. I initially contacted Lortou Browne through the Internet sales department, which he responded promptly to. Although I had taken this car for a test drive before, he explained the features of the car, (a previous dealership didn’t) and allowed me to test drive the car. Lortou was engaging during the credit process and very patient while we set up a new insurance policy. After getting this straight, I met Jacob, the finance manager, who was very polite and professional. He also had conversation with my father and myself while we finalized the purchase. I did not feel rushed out of the dealership after the sale, Lortou helped me pair my phone with the car, and was sure to answer any other questions I have had. I’m happy with this dealership and will recommend them to my friends and family. For first time car buyers, I recommend this dealership. Three other Hyundai dealerships turned me down based on this factor alone. The first dealership was not welcoming when we walked in, with only one salesman willing to help us with the process. The second told me they could get me into “a car”, just not a 2011 Sonata new or used, since it was my first auto loan. And the last did not give me an option at all, just repeating “you’re going to need a co-signer”. It’s funny that these are the same dealerships with the highest ratings on here. Prospective buyers, do not walk into a dealership with your expectations set based on these reviews, but let it be your guide, for each car buying experience is unique. And first time buyers, don’t give up on the car that you’re set on, just shop around. For all of you who may laugh at the Sonata being my dream car, (the Genesis Coupe in another 5 years), I bet you’re the same ones breaking your neck to peek at it when the Sonata drives by. Don’t knock it til you drive it. LT More

They definitely "handle" customers at this dealership. During our initial visit, when we were ready to purchase a car, we spent three hours waiting to complete the paperwork because, as we we dealership. During our initial visit, when we were ready to purchase a car, we spent three hours waiting to complete the paperwork because, as we were told, the finance manager had a family issue and was running late for his 1:00 pm start time. We were advised to get lunch and then come back and he would be there no later than 2:00 pm. We arrived back at the dealership a few minutes after 2:00 pm and he still was not there, but we were told he was just 1 mile away from the dealership. After more time lapsed we were told he was there and was in his office getting our paperwork ready. Eventually, Travis Talbott came out to get us and he apologized for the delay telling us that the finance manager was in law school as an explanation for his delay in arriving. So then Travis told us he was the general manager of the facility, not the finance manager as Richard Murphy had indicated. We had told Richard Murphy when we initially arrived that we had secured financing at 1.99 % and he said that he had talked to the finance manager (who was supposedly not in at this point) and they could probably offer a better rate. When we talked with Travis he told us that the best rate he could offer would be 3.0%, but then told us he would check to make sure. He then came back saying the rate had dropped to 0.9% overnight. We were glad to get the lower rate, but feeling a bit uncomfortable about the conflicting information we were receiving. Finally, when we were trying to finish all the paperwork it was determined that the dealership did not have one document we needed to sign and someone was told to "run across the street" to get it. At this point, the person who we thought was the actual finance manager, Kevin, arrived and handled the last few details. The car was supposedly being picked up in Springfield, PA and would be at the dealership by 9:00 pm that evening. Richard Murphy told me that he would be in at 1:00 pm today so I told him I would be there at 2:00 pm to pick up the car; no problem I was told. Today I arrived there at about 1:30 pm and asked for Richard. When he came out he asked if I had not told him I would be there at 2:30 pm. I told him that we had set the pickup time for 2:00 pm. Well, he said that "they" are just finishing up with the car and it should be ready very soon. I thought that was a bit strange because I had fully expected to see the clean car waiting in the parking lot when I arrived. So periodically he would tell me that "they" were almost done with the car...the windows were just being washed, glue was being removed from the inside of the car, etc. Finally, about 2:45 pm he told me he was going to bring the car around to the front. I went outside and then saw him drive off. I figured he was filling it with gas. When he returned he apologized about the car not being fully cleaned, but that he did not want to keep me waiting so I could just call him at a later date to bring it in for a full detailing. I was rather shocked. The car was supposedly at the dealership since last night and nobody bothered to clean it before I arrived to pick it up, even if I was a half hour early. There were grimy fingerprints on the back window, the side windows were totally streaked and looked like they had only been wiped with a wet cloth, there was still water on the car (I actually think that Richard must have taken it through a car wash when he took it out.), the tires and wheels were dirty, there were two scratches on the passenger's side of the car and a ding/dent mark on the driver's door. Needless to say, I was less than thrilled with my "new car" and told Richard. He told me that "they" could fix the scratches and I would never notice them. Now, why did he really think that I would trust this dealership to get this work properly done when they could not even deliver a clean car to me???? I called my husband and he was quite disturbed by this whole situation. He had not come with me to pick up the car because Richard had assured us that it would only take 10 minutes to pick it up and get the tags off of my trade-in vehicle. So after the financing/paperwork fiasco from yesterday and now this, any tentative confidence we had was gone. My husband told Richard to put the tags back on my truck, return the title to me and shred all of the paperwork. At this point, everyone became very unprofessional with me, actually nasty. After my husband spoke with Kevin, whom we had been previously told was the finance manager, he came out to me and shoved my title at me. He then went into his office to shred our documents. I gathered the new car info Richard had given to me and took it to Kevin in his office. I asked him if I could have one of his business cards so that I knew who I was dealing with, but he refused to give me one. He said...and I quote...."I'm not trying to be smart lady, but why do you need my business card." He then told me he was the general sales manager. I told him I thought that Travis was the general sales maanger. "No...those are old business cards that he uses." The whole experience was very troublesome. I will never attempt to purchase a car from any Antwerpen dealership, nor recommend this poorly run group of dealerships to anyone. The place was creepy and dirty as well. More

Right from the first handshake Russ gave excellent attention to my buying experience. He handled everything professionally and with speed. He answered all questions and gave explanations in detail. He attention to my buying experience. He handled everything professionally and with speed. He answered all questions and gave explanations in detail. He was attentive and always curteous. There was no pressure to make my buy and I was able to choose as it suited me. I recommend all future buyers to deal with Russ for a pleasant experience. More