Annapolis Subaru - Service Center

Reliable and trustworthy. I've been driving Subaru Outbacks since 1995 and always bring it to the Service department. There is never a need to worry when Subaru does maintenanc I've been driving Subaru Outbacks since 1995 and always bring it to the Service department. There is never a need to worry when Subaru does maintenance. Very reasonable and everyone is always very polite. More

Space It is now taking too long at times to get an appointment! Could this be because they need a larger Maintenance Space? The EMPLOYEES are great! It is now taking too long at times to get an appointment! Could this be because they need a larger Maintenance Space? The EMPLOYEES are great! More

Delayed Service Appointment This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I ca This was the first time my service has ever been delayed for such a long time (2.5 weeks). Since I was going on vacation and had gone 6000 miles, I called on June 7, 2019 for an appointment. After asking could they get me in anytime next week, the earliest appointment I could get was June 25th. I came back from vacation 2.5 weeks later, June 25, 2019, with my odometer showing 8000+ miles and asked what had happened that I could not get service. I was told, "We were very busy at that time." When I bought the car, I was under the impression that service should be performed every 6000 miles. Perhaps I am wrong. Normally, I can get service in less than a week, so this appears to be an anomaly. More

Outback purchase It was such a seamless process selecting and purchasing my beautiful new 2019 Outback! I’m looking forward to years of ownership. I love it! It was such a seamless process selecting and purchasing my beautiful new 2019 Outback! I’m looking forward to years of ownership. I love it! More

Airbag recall disaster My experience with Service has not been good. This time took me over a month to get appointment once I got recall notice for passenger airbag. Then wh My experience with Service has not been good. This time took me over a month to get appointment once I got recall notice for passenger airbag. Then when I got my car back the fan for air/heater does not work. Can’t get a human when you call service number. So decided to just take to Nick at Auto International to see if he can fiix. Love my Subaru but not the service. More

Ford F-150 My wife and I bought a Ford F-150. The truck had a few interior things we wanted fixed and they did their best to accommodate all of our needs. My wife and I bought a Ford F-150. The truck had a few interior things we wanted fixed and they did their best to accommodate all of our needs. More

Excellent service Annapolis Subaru always takes good care of me and car. I recommend them very highly for both sales and service. They are the best in Annapolis Annapolis Subaru always takes good care of me and car. I recommend them very highly for both sales and service. They are the best in Annapolis More

I don’t have a lot of time & you all wasted it I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making that appointment, I began having 2 problems with my rear driver’s side door. It wasn’t locking at all and I couldn’t get the child safety lock mechanism to move back to the off position. I called and left a message with the service department to see if both door issues as well as the oil pressure issue could be dealt with during the same appointment. I was never called back. I called multiple times during normal business hours prior to the appointment to see if I could get through to someone and I never could. I figured since I’d already left a message, another wasn’t necessary. I finally got through to someone only hours before the appointment but due to the uncertainty of whether I would keep the appointment, I made other plans with my family and had to reschedule. As a result of all of this, it took me 3+ weeks to get in to see you all. I had my appointment yesterday. This morning when I started my car, it again smelled of burning oil and when my son went to get out of the car, we discovered the child lock issue hadn’t been dealt with. I still have been unable to get the child lock switch to move back to the off position and when I called to address all of this earlier today, no one answered, although Jason did call me back within 20 minutes. That said, I did not have time to come in today. I’m really frustrated. Long time to get in, no call back, issues not fully addressed and now I’ve spent ~$350 after spending 2 hours during a workday waiting and my issues aren’t resolved. More

Not worth the angst First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. If you do manage to get an appointment, do not expect an easy in and out. I had a 07:30 appointment and was the only customer there. It took 15 minutes for them to find my records, check me in, and get me in my loaner. It was just a mid-level service, and should have been done in just a few hours. I don’t know when it was actually finished, because after 7 hours I finally got through to them only to be told that it’d been done for awhile. So the service might have been superb, but as iI said, “ it just isn’t worth the angst one has to go through. Been a year since ud been there and the new desk people are just not ready for prime time. More

No radio for you! Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no re Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no rear camera. For possibly two months More