Annapolis Subaru - Service Center

Airbag recall disaster My experience with Service has not been good. This time took me over a month to get appointment once I got recall notice for passenger airbag. Then wh My experience with Service has not been good. This time took me over a month to get appointment once I got recall notice for passenger airbag. Then when I got my car back the fan for air/heater does not work. Can’t get a human when you call service number. So decided to just take to Nick at Auto International to see if he can fiix. Love my Subaru but not the service. More

Ford F-150 My wife and I bought a Ford F-150. The truck had a few interior things we wanted fixed and they did their best to accommodate all of our needs. My wife and I bought a Ford F-150. The truck had a few interior things we wanted fixed and they did their best to accommodate all of our needs. More

Excellent service Annapolis Subaru always takes good care of me and car. I recommend them very highly for both sales and service. They are the best in Annapolis Annapolis Subaru always takes good care of me and car. I recommend them very highly for both sales and service. They are the best in Annapolis More

I don’t have a lot of time & you all wasted it I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making I initially scheduled an appointment to have a variable oil pressure valve replaced. The car smells of burning oil because of this issue. After making that appointment, I began having 2 problems with my rear driver’s side door. It wasn’t locking at all and I couldn’t get the child safety lock mechanism to move back to the off position. I called and left a message with the service department to see if both door issues as well as the oil pressure issue could be dealt with during the same appointment. I was never called back. I called multiple times during normal business hours prior to the appointment to see if I could get through to someone and I never could. I figured since I’d already left a message, another wasn’t necessary. I finally got through to someone only hours before the appointment but due to the uncertainty of whether I would keep the appointment, I made other plans with my family and had to reschedule. As a result of all of this, it took me 3+ weeks to get in to see you all. I had my appointment yesterday. This morning when I started my car, it again smelled of burning oil and when my son went to get out of the car, we discovered the child lock issue hadn’t been dealt with. I still have been unable to get the child lock switch to move back to the off position and when I called to address all of this earlier today, no one answered, although Jason did call me back within 20 minutes. That said, I did not have time to come in today. I’m really frustrated. Long time to get in, no call back, issues not fully addressed and now I’ve spent ~$350 after spending 2 hours during a workday waiting and my issues aren’t resolved. More

Not worth the angst First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. First you have to get an appointment. That’s not at easy as it sounds since the service department never answer the phone or return ones calls. If you do manage to get an appointment, do not expect an easy in and out. I had a 07:30 appointment and was the only customer there. It took 15 minutes for them to find my records, check me in, and get me in my loaner. It was just a mid-level service, and should have been done in just a few hours. I don’t know when it was actually finished, because after 7 hours I finally got through to them only to be told that it’d been done for awhile. So the service might have been superb, but as iI said, “ it just isn’t worth the angst one has to go through. Been a year since ud been there and the new desk people are just not ready for prime time. More

No radio for you! Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no re Service department does a great job, it’s Subaru of America that let me down. I have to go back and I have no radio, no nav, no satellite radio, no rear camera. For possibly two months More

Good visit to service center I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the servic I was taken care of as I walked in the service center, actually the young man outside started taking care of me outside when I pulled up to the service center. Everyone was plesant and helpfull, and I was kept informed and notified when the work was completed, not stressfull at all. More

Excellent check up service on my new Crosstrek As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought f As always, Annapolis Subaru provided excellent customer service and excellent car care for my new Subaru Crosstrek.This is my second Subaru I bought from this dealership and in the 11 years I have been going there they have always provided great service for my vehicle and me. More

Way Satisfied Very professional service and attention. Excellent performance of my vehicle after being taken care by you guys. Very friendly and professional custo Very professional service and attention. Excellent performance of my vehicle after being taken care by you guys. Very friendly and professional customer service. Shannon and Sonja are the best. 10 stars out of 10. That's why I went all the way from Germantown to Annapolis Subaru. Franklin G. More