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96 Reviews of Annapolis Subaru - Service Center
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February 10, 2020
Somewhat disappointed Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. I Purchased a new 17 Outback and while the sales experience with Andre Gayle was excellent, I am somewhat disappointed in the reliability of the car. It regularly has to be jump started (so far it has occurred three times) after sitting for about five days, which has become inconvenient and has left me with little confidence in the car. Annapolis Subaru Service found that the battery required charging after the first instance when the car was about two years old, but subsequent checks found no problems. In response to my letter to Subaru complaining of the matter, it refused to replace the battery but did offer a generous coupon. I learned on my last service visit that a replacement battery carries a much higher CCA - 550 -than the original equipment - 490 - which leaves me guessing that the original battery is inadequate to power all the electronics and starting systems in the car. I’ve reluctantly come to accept that my Outback is not the car to be left parked at the airport for a week-long trip. I have also had problems with the radio - screen freezing and channel locking - and paid $75 on my last service visit to have it repaired only to notice upon picking up the car that the problem had not been fixed requiring a return to the service area. I got about two weeks of satisfactory use of the radio before it again went bad. I’m somewhat confident that Annapolis Subaru will take care of the problem without additional charge to me, but returning to the dealership for a repair that should have been properly done the first time is not convenient. While much is advertised about the reliability of Subarus, I am disappointed in the car and will likely steer away from the brand next time given the many inconveniences this car has demonstrated. More
by Glc
November 04, 2019
Incomplete Job Brought the car in with 4 issues. When I drove off the lot, it was obvious that 2 were not fixed. Minimum attention to the issues, did not check to Brought the car in with 4 issues. When I drove off the lot, it was obvious that 2 were not fixed. Minimum attention to the issues, did not check to see if the "repair" fixed the problem. Solution was "bring it back and we will do it again". I don't have 4 more days to spend without a car! They did not offer a loaner. Will not be back there! More
by k
Employees Worked With
Shannon
October 14, 2019
My first scheduled maintenance My 2019 WRX is my first Subaru. Setting up my first service appointment was easy by phone. When I arrived, everything went like clockwork ! My spec My 2019 WRX is my first Subaru. Setting up my first service appointment was easy by phone. When I arrived, everything went like clockwork ! My special requests were honored to the letter, including the torque specifications on my lug nuts; I checked them when I got home with my torque wrench. The staff was very pleasant and they handled my WRX with care, as I always do. The waiting room was well kept and had drinks and eatables. The men's restroom was very clean. I was a little worried about how the visit was going to go, but everything was perfect! Have had some nightmare service from some other area dealerships in my 50 years of buying cars, They've lost me as a customer forever. Their cars were OK, but service was surprisingly sloppy! From sales to service Annapolis Subaru is outstanding! More
by Charles Edward Williams
Employees Worked With
Shannon, George, Joe Tyler, Brianna Parkin
September 25, 2019
Service I couldn’t remove key after vehicle was stopped and Repair was expensive but it solved the problem. Problem was I couldn’t remove my key when the vehicle was stopped an in park. Repair was very expensi Repair was expensive but it solved the problem. Problem was I couldn’t remove my key when the vehicle was stopped an in park. Repair was very expensive. More
by ProfV
Employees Worked With
Jason Janz
September 23, 2019
High prices These folks run a skilled service department. Their prices on parts are out of line with reality. I have been charged 25 dollars each for spark plugs These folks run a skilled service department. Their prices on parts are out of line with reality. I have been charged 25 dollars each for spark plugs and 800 dollars for an AC compressor. The total for the compressor replacement was 1300 and change. More
by chuck c.
Employees Worked With
Jason Janz
September 15, 2019
brake work Annapolis Subaru professionally handled doing brakework on my 2015 Subaru Outback - new pads, rotor work, etc. The work was completed in the time prom Annapolis Subaru professionally handled doing brakework on my 2015 Subaru Outback - new pads, rotor work, etc. The work was completed in the time promised with no surprises. More
by chrisgahl
Employees Worked With
Don't remember
September 11, 2019
Great Sales and Service Experience While I did not purchase my Subaru from Annapolis Subaru, they treat me as a long time client. I also assisted my sister with her gently owned Foreste While I did not purchase my Subaru from Annapolis Subaru, they treat me as a long time client. I also assisted my sister with her gently owned Forester, and the sales experience was great. Their check-in process for service is very streamlined, and they keep you up to date during the process. I highly recommend Annapolis for you next vehicle and if you are an existing Subaru owner, try out their service department. More
by sschr
Employees Worked With
Bob Carroll, Jason Janz, Jason Kuffler
September 09, 2019
Great service My experience at Annapolis Subaru was excellent. The service department employee was very professional and let me know the price of my scheduled main My experience at Annapolis Subaru was excellent. The service department employee was very professional and let me know the price of my scheduled maintenance work up front. I highly recommend the Annapolis Subaru dealership from sales to service they have always been great to work with. More
by Subaru Fan
September 06, 2019
Awesome Service I had the oil changed in my Subaru Ascent. The service was great. Everyone from Service was polite and knowledgeable. Joe from Finance came to chec I had the oil changed in my Subaru Ascent. The service was great. Everyone from Service was polite and knowledgeable. Joe from Finance came to check on how things were going. Steve and Andre greeted me when I first arrived. Awesome as always. More
by jnewman
September 02, 2019
Repairs are done very well Dealership does fine work and communicates well with Subaru for covered warranty work. Dealership will largely match prices from other dealerships fo Dealership does fine work and communicates well with Subaru for covered warranty work. Dealership will largely match prices from other dealerships for parts and service. Subaru corporate told me that this dealership has won an award from Subaru based on both sales and service. I recently had my air conditioner compressor unit replaced on my WRX and the difference in the air conditioner before and after was huge. I also had a strut replaced and the work was excellent. Dealership is the best rated one in my immediate area. More
by PaulSmd
Employees Worked With
Shannon Stratton (price matched on work and set up repair well), Jackie Whetzler
