Annapolis Subaru - Service Center

Exceptional service during COVID-19 Starting with the purchase of my 2015 Impreza to my latest service appointment during COVID-19, Annapolis Subaru has exceeded my expectations in profe Starting with the purchase of my 2015 Impreza to my latest service appointment during COVID-19, Annapolis Subaru has exceeded my expectations in professionalism, service quality, and the overall customer experience. More

The dealership did good work and found an issue with the brakes. It was done on time and given back clean. Very professional service department brakes. It was done on time and given back clean. Very professional service department More

Overall good review. The wait time can be lengthy (around 2 hours) but tentatively acceptable if an appointment is made beforehand. Plan accordingly. The biggest prob The wait time can be lengthy (around 2 hours) but tentatively acceptable if an appointment is made beforehand. Plan accordingly. The biggest problem is the cost of routine maintenance. Around $200 now. More

Very good service department. Staff were very friendly, professional and outgoing. They kept me apprised of the status of my car and any issues or concerns they had. professional and outgoing. They kept me apprised of the status of my car and any issues or concerns they had. More

Awesome service and advisors I bought my legacy 5 years ago from this dealership and have had all my services and oil changes performed at this location. The service has always be I bought my legacy 5 years ago from this dealership and have had all my services and oil changes performed at this location. The service has always been great and the advisors are courteous, friendly and polite. This dealership will continue to get my business although I live in Upper Marlboro, Maryland and there is a dealership 10 minutes from my house. More

OK but expensive for service/repair An average experience for routine service.. Also quoted cost of recommended repair seemed high, $1100 for a power steering leak repair. $600 for pump An average experience for routine service.. Also quoted cost of recommended repair seemed high, $1100 for a power steering leak repair. $600 for pump and $500 labor. After checking prices it appears other Subaru dealers charge approximately $400 for this pump. Also I have been unable to detect any power steering fluid leak, no leak showing on drive and power steering fluid level remains full. I have been checking vehicle daily. I will probably get a second opinion on this issue from an independent repair facility before proceeding. More

Excellent routine service visit This dealer can teach other dealers a thing or two about how to conduct routine service visits. Upon arrival, the system clicks into place and you are This dealer can teach other dealers a thing or two about how to conduct routine service visits. Upon arrival, the system clicks into place and you are informed throughout on progress. Your wait time is never too long, and the waiting area is clean and hospitable - we love the HGTV loop and the complimentary coffee. It's truly a model for customer service and a reason why we we keep returning! More

90,000 mile maintenance So far as I know, the maintenance and recall were done properly. However, when I opened the trunk area, it was a jumbled mess. If I had to be opene So far as I know, the maintenance and recall were done properly. However, when I opened the trunk area, it was a jumbled mess. If I had to be opened, I would have taken things out like my “emergency” fishing gear. Instead, I found a hook and line stuck to a mat. How hard would it have been to tell me when I scheduled the maintenance weeks before to remove stuff from my trunk ? I suspect they had to access the trunk to get to the spare tire for rotation. Second, I brought in five quarts of Mobil One for the oil change. The oil appeared to have been used (it was gone from the passenger seat) but no credit was given for the oil in the oil change bill. An oversight ??? Before now, I would have given five stars, but I cannot because the credibility of the service and the bill is questionable. More

Friendly Service Friendly service, nice waiting areas, free coffee, nice exterior wash. I return for all of my required service because I love my 2012 Forester and wa Friendly service, nice waiting areas, free coffee, nice exterior wash. I return for all of my required service because I love my 2012 Forester and want to keep it in tip-top shape. More

Easy visit for a checkup My one year checkup was painless. I can ask for no more. Everyone was friendly and helpful. I would use this service department in Annapolis again. My one year checkup was painless. I can ask for no more. Everyone was friendly and helpful. I would use this service department in Annapolis again. More