Annapolis Subaru - Service Center

The rear gate on my Outback stopped working. I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & fixed it in less that 30 seconds!! More

I had purchased my subaru from this facility and had all previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they infor previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they informed me that for a diagnostic and 30k service that it be '2 - 3 hours' to get my car fixed. No problem. I decided to leave via their shuttle and shop around. At 1530 i hadn't heard anything so i called multiple times and received no answer then returned to the dealship to find out my car was not fixed and that someone was supposed to contact me about my vehicle which no one did. They advised i could leave my car overnight (i live 40 minutes away and came by myself) or take it home and come back. So now i am waiting at 1600 for my car to be returned back to the dealership and i still have to return with my car working improperly next week for them to finish my service. More

Expensive! The labor cost were very expensive in my opinion in view of the work accomplished. The labor cost were very expensive in my opinion in view of the work accomplished. More

Everyone was polite and organized. Service took a little longer than usual. Still a 5. Service took a little longer than usual. Still a 5. More

Very professional. Close attention to detail. Exceeded my expectations. The mechanics of the marvelous job Close attention to detail. Exceeded my expectations. The mechanics of the marvelous job More

Needed tires from previous service work done a month earlier. Jackie in parts came up with a good fit for me since the usual tire was on backorder. Decided to avoid the usual tire outlets because your d earlier. Jackie in parts came up with a good fit for me since the usual tire was on backorder. Decided to avoid the usual tire outlets because your dealership is so much easier to work with. More

Friendly, efficient Good communication. Good waiting area. Appreciate the access to charge cell phone Easy on line scheduling Good waiting area. Appreciate the access to charge cell phone Easy on line scheduling More

Very accommodating and pleasant to deal with during my visit. The estimate of time to perform service was accurate and the car was ready ahead of time frame given. visit. The estimate of time to perform service was accurate and the car was ready ahead of time frame given. More

Easy to schedule. Fast, thorough service. Excellent explanation of service needed and reasonable price. We confidently rely on their professionalism and complete under Fast, thorough service. Excellent explanation of service needed and reasonable price. We confidently rely on their professionalism and complete understanding of our cars and what is needed to keep them safe and reliable and will always bring them back to Annapolis Subaru for aero. More

Everything fine except dealership was poor in communicating what was going on with my servicing communicating what was going on with my servicing More