Annapolis Subaru - Service Center

the $79. 95 oil change is now $220 !!!!!!!!! this was my first service on a new Forester (8 months old) that only had only been driven 3900 miles. Not sure w 95 oil change is now $220 !!!!!!!!! this was my first service on a new Forester (8 months old) that only had only been driven 3900 miles. Not sure why it needed an oil change. 1- I had a big concern about the way the radio turns on. Presented the service rep with written note/documentation - however service FAILED to look at this concern and did NOT attempt to resolve my concern/complaint. 2- on 3 occasions I had the low tire pressure dashboard light come on. I asked service to look into the tires being properly connected to rims. I was told, "its just changing temperatures". This information was given to me in a VERY condesending; almost dismissive way. Since my service appointment I have had to check another tire that showed low pressure. Just seems like there is more to my tire situation than 'temperature change' ?? The whole interaction with subaru service felt like they did not want to take the time to listen to what I was saying. Happy to talk further with them .... dan More

Stay away from services there! !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service is, you will always see a $40 charge for; nothing tied to anything that was used, if anything at all. Bet every bill has $40 charge on it, but no idea what was used. Take one paper towel, $40. One squirt of grease, $40. Wash your hands w/ soap, $40. Worst dealership that I have dealt with for service in the 15 years that I have owned my vehicle. Won't take my car there again!!!! More

Had a regular service to prepair for trip to Milwauklee Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off. I ended up having to replace it and get another oil change since there was no way to know how much oil had been lost. $177.95 later car is working fine. More

Overall good service. I am glad I was brought in and serviced with short notice. On the other hand, I am not satisfied with all that the cost could have covered from the I am glad I was brought in and serviced with short notice. On the other hand, I am not satisfied with all that the cost could have covered from the maintenance from my previous experiences elsewhere. More

Easy and quick service appointments make owning the car a pleasure. Convenient in and out service center. pleasure. Convenient in and out service center. More

The rear gate on my Outback stopped working. I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & I didn't really have a service appointment but was invited to drop by as service opened on Sat. morning. A service employee wanted out to the car & fixed it in less that 30 seconds!! More

I had purchased my subaru from this facility and had all previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they infor previous service done here without incident so i made an appointment for 0815. The intialy visit went off without any problems and at 1030 they informed me that for a diagnostic and 30k service that it be '2 - 3 hours' to get my car fixed. No problem. I decided to leave via their shuttle and shop around. At 1530 i hadn't heard anything so i called multiple times and received no answer then returned to the dealship to find out my car was not fixed and that someone was supposed to contact me about my vehicle which no one did. They advised i could leave my car overnight (i live 40 minutes away and came by myself) or take it home and come back. So now i am waiting at 1600 for my car to be returned back to the dealership and i still have to return with my car working improperly next week for them to finish my service. More

Expensive! The labor cost were very expensive in my opinion in view of the work accomplished. The labor cost were very expensive in my opinion in view of the work accomplished. More

Everyone was polite and organized. Service took a little longer than usual. Still a 5. Service took a little longer than usual. Still a 5. More

Very professional. Close attention to detail. Exceeded my expectations. The mechanics of the marvelous job Close attention to detail. Exceeded my expectations. The mechanics of the marvelous job More