Annapolis Subaru

In short, this dealership needs to revamp its service department completely. There is no service. There are not enough service agents. That is a management issue that they acknowledge. But management let department completely. There is no service. There are not enough service agents. That is a management issue that they acknowledge. But management let it get to this point. Also, forget using technology. You can't book a service online that is not a "regular" interval service. Chat is worthless. When you finally get your car in for service, they can't accurately tell you how long the service will take. I was told it would be 3 hours, but it was 5 hours. I'm wasting my time typing this because nothing changes. More

Annapolis Subaru lives up to their promise of exceptional service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The service. Four years after I purchased my Forester, Susan Coolen remembered me and was quick to respond to an issue that needed to be addressed. The teamwork with the service department was outstanding and David was knowledgeable, polite, and a calming force during a stressful time. Highly recommend Annapolis Subaru!! More

Everyone that I have ever dealt with is so kind and helpful. Would not go anywhere else. helpful. Would not go anywhere else. More

Wow! I was impressed! I switched to Annapolis Subaru a couple routine service trips ago, as I found the car-purchase-dealership in Glen Burnie okay but I was impressed! I switched to Annapolis Subaru a couple routine service trips ago, as I found the car-purchase-dealership in Glen Burnie okay but not great. Annapolis Subaru is easy to make appointments, both online and via phone, and their service has a quick turnaround. When my mom's Forester's A/C quit working, it was sort of an emergency, as she is 94, and she relies on her children to ferry her around to many appointments per week. She has severe health challenges, and the Subaru is the best car for ease of access and egress for her. I commend Paul and the entire service team for their very quick turnaround in replacing the A/C condenser and getting the A/C up and running shortly after I approved the cost of the work. My brother was able to chauffeur my mom to her medical appointment that same afternoon in her beloved Subaru! Thank you, Paul and Team Annapolis Subaru! R. More

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't covered. When I asked if it was all okay, the phone operator told me I was. The day before my scheduled visit, I was left a voice mail stating that I was out of warranty by 3 days. My service agreement visit wasn't honored. When I went in for service I asked the service manager why they didn't explain all of this when I made the appointment. I prepaid for a $1,300.00 service plan. I missed by 3 days and wasn't alerted when I made my appointment, was specifically told I was still covered. When I dropped my car off for service, and questioned this very unfair practice, the service GM told me I was "entitled" and didn't deserve service. I was and am still stunned. Please review the footage. I have sold over 10 Subarus for you based on service, ask Andre! To call me entitled was the most denigrating thing I have heard in a long, long time. He threw my car keys at me and told me to "go find my car in the lot". What happened to the kind service folks at Subaru? Belittling someone in front of others I'm guessing made his day feel better. As a business owner, his treatment of me was deplorable. I didn't deserve that "discriminatory comment". Please review your tapes and watch this transaction. Calling me entitled is racist and denigrating. I asked Andre afterwards to please call me with the GM, haven't heard anything from anyone. I'm just waiting to hear something from Subaru. I'm truly, still in shock. Please watch the video exchange! It was horrendous! More

Don't let the snacks and drinks fool you; service department has no real customer service focus. Unprofessional installation of OEM parts. Defensive, apathetic response and no actual repairs made whe department has no real customer service focus. Unprofessional installation of OEM parts. Defensive, apathetic response and no actual repairs made when asked to fix incorrect work. Sales dept is where this dealership gets its good marks. Service dept is where it racks up complaints. Definitely do your research before thinking you can buy and service your Subaru at the same dealership. More

Ellie was very nice, and quite capable, too. And, all in all, the dealership was fantastic! And, all in all, the dealership was fantastic! More

I drive an hour to use this service dept. That probably says how much I trust it. That probably says how much I trust it. More

Very professional; thorough; great customer service; wonderful, comfortable waiting area; we will definitely return with our Subaru. wonderful, comfortable waiting area; we will definitely return with our Subaru. More