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92 Reviews of Annapolis Subaru - Service Center
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November 19, 2024
Annapolis Subaru has been very professional and has helped us sort out several issues. Our car is now running great helped us sort out several issues. Our car is now running great More
by AlexH
Employees Worked With
November 01, 2024
Service was easy to schedule and prompt once arriving. The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, The waiting area was clean and comfortable. Everyone was polite, friendly and helpful, More
by czgainer
Employees Worked With
October 30, 2024
Excellent customer service, also appreciated fitting me in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. in at the last minute to look at my car, thorough explanations leaving me feeling confident in my car’s safety. More
by lindakayramos
Employees Worked With
October 10, 2024
If I could give negative stars I would. 9am service appointment was met with an attitude and was told my warranty repair would not be started until the afternoon. I’d already spent 1.5 hour 9am service appointment was met with an attitude and was told my warranty repair would not be started until the afternoon. I’d already spent 1.5 hours to get here. Six plus hours later I asked how many more hours would it take to complete repair. Another snarky reply was at hand. Finally done at 3:30pm. Seems this service department is only capable of doing o changes. About 30 of those were completed while I was waiting. I don’t know who hurt the person that subsequently decided I needed to be punished today, but obviously I won’t be returning. Do not buy a vehicle from this dealership unless you never need service from them. More
by Disappointed
Employees Worked With
Paul
August 12, 2024
I had no trouble getting my car’s first “checkup”. They were even able to access the extra warranty I bought without any problem They were even able to access the extra warranty I bought without any problem More
by sbuchan6162
Employees Worked With
I can’t remember her name- Christie?
June 25, 2024
This is my second Subaru from this dealership. Their customer service is outstanding, I would recommend the Annapolis Subaru . Their customer service is outstanding, I would recommend the Annapolis Subaru . More
by bestnana1618
Employees Worked With
February 23, 2024
We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body sh truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products. More
by Laurel
February 06, 2024
Always very pleased with the work and experience. Employees are courteous, efficient, and professional. I highly recommend Annapolis Subaru. Employees are courteous, efficient, and professional. I highly recommend Annapolis Subaru. More
by marycfridley
Employees Worked With
February 03, 2024
Scheduled a maintenance visit for the Crostrek at Annapolis Subaru. Arrived a little early and they took my information and began the work. Waited about 2 hours. Sevice was completed - no supris Annapolis Subaru. Arrived a little early and they took my information and began the work. Waited about 2 hours. Sevice was completed - no suprises, all requested work was done, no problems. More
by paul_berilla
Employees Worked With
Service Lady?
November 15, 2023
As a 15 year Subaru owner, the last 4 of a new car I purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely rec purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely recommend using them for your Subaru service needs. More
by YWms
