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Annapolis Subaru
Annapolis, MD
2,176 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need.
If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles.
We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,176 reviews
September 16, 2020
We bought a used Mini Cooper for my granddaughter. When we had major engine problems in the first 2 weeks, I hoped the dealership would stand behind the sale and pay at least part of the nearly $1000 cost we had major engine problems in the first 2 weeks, I hoped the dealership would stand behind the sale and pay at least part of the nearly $1000 cost of repairs. I sent texts, emails, regular mail, and left phone messages. I never even got a reply to any of my attempted contacts. No payment was ever offered or denied. More
by WB
Employees Worked With
Ottie Jones
September 15, 2020
Moe Benkhadra was our salesperson and he was outstanding in every way. Any question we had was answered promptly and he went above and beyond to help us achieve the perfect car match for our budget and desi in every way. Any question we had was answered promptly and he went above and beyond to help us achieve the perfect car match for our budget and desires. Moe has a very easy disposition and did not hound us with calls . He has a no pressure approach but was eager to meet our needs. If you need a car call Moe! More
by GARGANO56
Verified CustomerEmployees Worked With
Moe Benkhadra
September 12, 2020
I have never been more impressed with a car dealership. I used to think repairing and buying cars was such a headache but gateway Subaru has made it an absolutely pleasant experience all around used to think repairing and buying cars was such a headache but gateway Subaru has made it an absolutely pleasant experience all around More
by LEVESQUE893
Employees Worked With
Ryan Crawford
September 07, 2020
Ottie was very professional. Found the exact car I wanted on a shipment and reserved it for me. Had all my paperwork ready and all I had to do was go in and sign on the dotted line! He took his time going ov on a shipment and reserved it for me. Had all my paperwork ready and all I had to do was go in and sign on the dotted line! He took his time going over all of the different settings the car came with to be sure I understood them. More
by Rmjjnelson
Employees Worked With
Ottie Jones
September 05, 2020
The dealership, to us, was our salesman, Kevin Shipler, who guided us through the entire experience of buying our new Subaru. He truly knows and appreciates his product and explains everything clearly and who guided us through the entire experience of buying our new Subaru. He truly knows and appreciates his product and explains everything clearly and with enthusiasm. The entire dealership exuded a good energy and we are so happy to have chosen to use them as our source for our great new Subaru Ascent. More
by Bklynonce
Employees Worked With
Joe Tyler, Kevin Shipler
September 05, 2020
I just bought my third Subaru from Annapolis Subaru; and Susan made my buying experience an absolute pleasure! She was so great to work with., with her no pressure approach. She was so patient and knowledge Susan made my buying experience an absolute pleasure! She was so great to work with., with her no pressure approach. She was so patient and knowledgeable about all of the cool features in my 2021 Crosstrek Sport. She even came in on her day off to accommodate my schedule. I couldn’t be happier with the amazing service and great price! Thank you Susan!! More
by Candace Morrell
Employees Worked With
September 02, 2020
Friendly eager-to-please staff. Open to negotiating. No pressure salesmanship. Walked us through extensive paperwork very easily upon purchase. Only con is length of time spent completing & waiting for app pressure salesmanship. Walked us through extensive paperwork very easily upon purchase. Only con is length of time spent completing & waiting for approval on paperwork. More
by JNOLAN2193
September 01, 2020
This (2020 Forester) is the second car we’ve bought at Annapolis Subaru the negotiation, transaction and entire experience were actually pleasant. No hard sell, no “let me speak to my manager,” just strai Annapolis Subaru the negotiation, transaction and entire experience were actually pleasant. No hard sell, no “let me speak to my manager,” just straight up. Reasonable trade, and the day of delivery and paper signing went smoothly (except when I couldn’t unlock my credit rating from Equifax, neither by phone or web because for some reason the phone hung up on me twice and the web went blank; unfortunately Subaru only uses Equifax, even tho I had my credit score from Experian on my phone. Alas). Jason knew everything about the car we were buying and was very good even tho it was his last day before taking a new job; Marissa was very good starting me off. And Bob Carroll the finance guy was friendly, very patient (since we went from just my wife in the title, to both, to just my wife after the ridiculous Equifax thing). They work as a team and a strong team it is. More
by Jokeka
August 31, 2020
All three of my cars have now been purchased from Annapolis Subaru. At the end of 2018 was sold the dealer loaner 2018 Crosstrek Limited - which was a far better deal than the Premium I was looking Annapolis Subaru. At the end of 2018 was sold the dealer loaner 2018 Crosstrek Limited - which was a far better deal than the Premium I was looking at. In 2019 I purchased a used 2013 Civic for my daughter. Then we got crazy and just bought the brand new 2021 Ascent Limited. Jason Kuffler sold me all three of them. Personal loyalty goes a long way. Subaru is above value for the price and the service received at Annapolis Subaru is genuine and people focused. I don't think anything else really needs to be said! More
by Jon
Employees Worked With
Jason Kuffler
August 30, 2020
Kevin Shipler made my 1st Subaru forester lease a smooth and pleasant experience. He is an extremely professional sales agent. Also Bob Carroll, business manager, was very helpful and pleasant to work and pleasant experience. He is an extremely professional sales agent. Also Bob Carroll, business manager, was very helpful and pleasant to work with regarding all my finance needs. I look forward to doing business with the dealership in the future. More
by Nancy2
Employees Worked With
Bob Carroll, Kevin Shipler
