Annapolis Subaru

I came here to test drive a used Mazda CX-5 and ended up testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friend testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friendly and genuinely cared about finding the right vehicle for ME. I did not feel any pressure at this dealership; everyone was matter-of-fact about costs, conditions and what to expect next. They allowed me to take the model I wanted to a third-party mechanic for an inspection. Overall the car was in great shape but two minor things came up and when I presented the mechanic's findings, Annapolis Subaru swiftly sent the car to their maintenance team (thank you Ryan Crawford!!). I want to give a special shout-out to Helen Appel. I had been to 3 other dealerships along my car buying journey and she was far and away the best sales rep I worked with! She knows her stuff, and she doesn't blow smoke up your a** when she doesn't know the answer -- she finds the right answer for you. She was prepared every step of the way -- preparing documents, making sure the tags and keys were ready before test drives, and even offering to meet off hours to drop off my keys. There are lots of pauses for finance, credit checks, etc., and Helen was so pleasant to chat with during those moments. I expected to walk away with a car, but I'm also walking away with a new friend! Bob Carroll from finance was also a joy to work with. He was friendly, clear and efficient about all of the administrative items and he was very informative and not too pushy about the add-ons (warranty, paint protection, etc.). I can't recommend Annapolis Subaru enough! Cheers! Zack More

We chose Subaru because of Ottie. He made the experience of buying our first family car stress free and memorable. Not only was Ottie an expert on the details of every model, he also made the car buying exp of buying our first family car stress free and memorable. Not only was Ottie an expert on the details of every model, he also made the car buying experience fun and light hearted. He is enthusiastic about the Subaru brand, but truly cared about our needs and desires and wanted to find the best car for our family whether it was a new or used car. We will be telling all of our friends to visit Annapolis Subaru for their next car. Highly recommend working with Ottie! More

Chuck is fantastic! He manages to be friendly AND persistent. Hood combination. We went back and forth frequently and came to a mutually beneficial agreement. persistent. Hood combination. We went back and forth frequently and came to a mutually beneficial agreement. More

Was able to buy a car in a timely manner. Andre was helpful and was able to get me in and out without waiting too long. helpful and was able to get me in and out without waiting too long. More

They were very nice, friendly and helpful. Customer service was exceptional.The atmosphere was very clean as well. The finance department was easy to work with also. service was exceptional.The atmosphere was very clean as well. The finance department was easy to work with also. More

Both Michele and Joe made my first time financing a car easy, informative and fun! Had a great experience and would recommend dealership to all. easy, informative and fun! Had a great experience and would recommend dealership to all. More

Brianna is first rate. Very patient and most helpful. I got a great deal. Working through the contract signing was clear and easy to understand. Kudos to Bob for that. I recommend Annapolis Subaru to anyon got a great deal. Working through the contract signing was clear and easy to understand. Kudos to Bob for that. I recommend Annapolis Subaru to anyone. More

Andre is knowledgeable, patient & helpful. My wife uses a wheelchair & he arranged a test drive with an Outback for us one day & held it until later that week to make the purchase. The Outback fits her perfe wheelchair & he arranged a test drive with an Outback for us one day & held it until later that week to make the purchase. The Outback fits her perfectly transferring from her wheelchair. It’s also great to drive. We appreciate his assistance. More

Beth, the online representative got back to my query from Autotrader so quickly and got me setup with a virtual walk-around of the car the same day. Michele, the salesperson drove the car to my house the nex Autotrader so quickly and got me setup with a virtual walk-around of the car the same day. Michele, the salesperson drove the car to my house the next day and let me take a test drive in my neighborhood. After I told her what online car buyers sere offering for my vehicle she got back to me the next day with an offer that matched those I had gotten and 2 days later I traded in my car and got an incredible deal that matched my budget perfectly. The entire staff, including Joe in the finance department, was very polite, professional, and made the experience I've best I've ever had at a dealer. I'd highly recommend Annapolis Subaru to anyone. More

Ottie’s customer service was too notch. Easy process and best price! Everything was explained in detail and they gave me a very fair price for my trade in. best price! Everything was explained in detail and they gave me a very fair price for my trade in. More