Annapolis Subaru

I'm a first Subaru customer and my experience was outstanding. I would like to thank, Andre Gayle, Michele Petro and Bob Carroll for all their help during the purchase of my Subaru Crosstrek. They outstanding. I would like to thank, Andre Gayle, Michele Petro and Bob Carroll for all their help during the purchase of my Subaru Crosstrek. They were all very helpful and patient with all my questions. I will definitely recommend your dealership to all my friends and family. More

First time purchasing a Subaru and buying a car from this dealership. The customer service from Michele was excellent and I appreciated the follow up service after I purchased it. Thank you! dealership. The customer service from Michele was excellent and I appreciated the follow up service after I purchased it. Thank you! More

Very professional, not pushy. We visited three dealerships total in that one day. They were by far better in every category tgan the other dealerships!!!!!!! This is my second Subaru and we have dealerships total in that one day. They were by far better in every category tgan the other dealerships!!!!!!! This is my second Subaru and we have decided when it’s time for my wife to upgrade her car we are going back, no questions asked!!!!! More

Customer service is not very friendly.would not recommend the dealership to anyone.after repeated efforts i did finally get the second key but a debacle with the tags which i still havet received the dealership to anyone.after repeated efforts i did finally get the second key but a debacle with the tags which i still havet received More

Friendly and responsive team. Michele was very helpful. I like being able to converse via text and to complete some paperwork electronically. The car was ready and clean when I came to Get it. I like being able to converse via text and to complete some paperwork electronically. The car was ready and clean when I came to Get it. More

Helen, Billy and Joe were very helpful and friendly. There was no pressure, and they were willing to negotiate. When I picked up the car, Helen was very helpful explaining everything. And I have an upco There was no pressure, and they were willing to negotiate. When I picked up the car, Helen was very helpful explaining everything. And I have an upcoming appt with Beth, to go into the nitty gritty. More

Everyone was so helpful, and I had such a positive buying experience! Each person we came into contact with start to finish was helpful, kind, and extremely knowledgeable. I am very grateful to the Subaru An experience! Each person we came into contact with start to finish was helpful, kind, and extremely knowledgeable. I am very grateful to the Subaru Annapolis team for their expertise, they made buying a car stress-free and fun. More

We purchased a 2022 Outback which didn't have 0% financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finan financing (the 2021 does). We expected 0% financing but didn't find out that wasn't available on the 2022 until we were in discussions with the finance manager. (I should add we didn't do our homework since the 0% financing was only applicable for the 2021 Outback; apparent in the fine print in the ad.) The sales person had discussed with us the 0% financing agreeing that it made sense to finance and to use our money elsewhere. We ultimately signed for the car with a 1.9% loan. We felt like it was a bit of a bait and switch but it probably wasn't (we hope). We chose to believe the salesperson didn't pay attention and made an honest mistake during our negotiations. The other factor that we found somewhat uncomfortable was the hard sale for extended warranty made by the finance manager. He stated that the Outback has extensive electronics that aren't repairable. He stated they have electronic modules that must be replaced if they fail which can cost a lot. He insinuated that such a failure was all but inevitable. (I believe this was a little disingenuous. I am an aviation professional who has relied on advanced electronics for years and our other two cars are newer vehicles with modern electronics. My overall experience has been excellent.) This push for us to spend an additional $2,000 was somewhat irritating. My feeling is that Subaru builds a good and reliable product and I doubt that Subaru would put unreliable electronics in their cars. Failures happen, and they happen more often as a car ages but it is generally acknowledged that extended warranties are a bad deal (Consumer Reports etc). Overall, this was a typical new car purchase experience. Errors by the sales person, hard sale for additional features, and generally not a great experience. We usually replace our cars at about 100,000 miles so (thankfully) buying a new car is not a common experience for us. Next time, I think we will do the whole thing on line which will remove some of the pressures associated with the process. Certainly, doing that should reduce the impact of the “new car smell” on our on our (normally good) judgment and intelligence. In retrospect we should have walked away and rethought the process. More

Another fantastic experience buying a 2nd Subaru Crosstrek from Annapolis Subaru. This started as an internet sales back in March with Carley's assistance, then transitioned to a very effortless an Crosstrek from Annapolis Subaru. This started as an internet sales back in March with Carley's assistance, then transitioned to a very effortless and seamless order over the phone. Erik called me last Wednesday 30 Jun to let me know that my Crosstrek had arrived. My son drove me up to Annapolis to finish the deal and pick up the car, and once again Erik took the necessary time to make sure that I was completely satisfied with my purchase, which I am. I thanks and commend Erik for his dedication, kindness, and professionalism. My thanks go to Joe as well for making the finance process a pleasant experience. Thank you Annapolis Subaru! More

I'd been dreading the whole new car purchase process for a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a be a long while. When I arrived for my initial appointment, the dealership had no power due to a storm. Susan Coolen and Billy Sadtler never missed a beat. I was able to see the car I liked and take all the time I needed to have my questions answered. Less than two days later, I drove away in my new Outback. More