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Annapolis Subaru

Annapolis, MD

4.8
2,229 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need. If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles. We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
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149 Old Solomon's Island Rd

Annapolis, MD

21401

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Showing 2,229 reviews

October 13, 2024

We were very impressed with Annapolis Subaru. Everyone we spoke with was very professional and helpful. I would highly recommend them to our friends. More

by WFHBCRISS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Newcomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

A wonderful experience at Annapolis Subaru for our first Subaru. Susan Coolen was just wonderful and took great care of us from the moment we stepped in the showroom until the moment we drove away in our ne More

by janeemacri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Coolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

I had a great experience at this dealership. Thanks for making it so very easy More

by clairemeany
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daryl Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hoyt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff Wiggins
October 10, 2024

Susan Coolen was such a great help. She was very patient and took extra time to be sure I understood everything. She was a joy to work with! More

by afhewitt
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susan Coolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

If I could give negative stars I would. 9am service appointment was met with an attitude and was told my warranty repair would not be started until the afternoon. I’d already spent 1.5 hour More

by Disappointed
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Oct 11, 2024 -

Annapolis Subaru responded

Thank you for sharing your experience with us. We sincerely apologize for any frustration caused by the delay and communication during your recent visit. We strive to provide timely and respectful service, and it’s clear we didn’t meet your expectations this time. We did offer complimentary options for dropping off your vehicle to avoid the extended wait, but we understand this may not have been the most convenient solution for you. Please feel free to reach out to us directly so we can discuss how we can improve your experience in the future. We truly value your feedback and hope to have the opportunity to make things right.

Oct 11, 2024 -

Disappointed responded

Whoever told you "we did offer complimentary options for dropping off..." is an outright lie. I was offered a shuttle ride. If there was a scheduling conflict, someone could have told me before I made the 1.5 hour drive and I would have rescheduled it but when I made the appoint I was told "no problem". Clearly there was. The crappy attitude upon arrival set the tone for the day and the visit. Allowing me to stew on that for over 6 hours without any update is unacceptable and not a good idea. I've elevated this to Subaru of America because I don't think they agree with treating a loyal customer badly. My son was with me and witness and he's not happy either. He's on Subaru #3 so you lost him as a return customer as well as whoever we tell to not bother going to Annapolis Subaru.

October 08, 2024

Susan was thorough and patient,? She made time for us and explained the features of each model More

by patriciareagan5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Coolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

The dealership offered a teacher discount that significantly helped with the purchase of the vehicle. More

by amc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Petro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hoyt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clif Wiggins
October 07, 2024

Susan & Andre were fantastic! This is our 2nd Subaru purchased at Annapolis Subaru. They are professional, friendly & very helpful. Thank you! We love our 2025 Forester! More

by andie975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Coolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Buying a new car as an older couple had me worried. But, Christina and Marissa were the BEST!!! Christina was extremely knowledgable about the car and its many features and patient in explaining how More

by deedee.jubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Newcomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

Being new customers to Subaru, Christina was so helpful and patient with all of our questions. Our purchasing process was so quick, easy and stress free. We now own our first Subaru and couldn’t be happier More

by kelliemetter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Newcomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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