Annapolis Subaru | Page 237

I dealt primarily with the internet director and was very satisfied with the enthusiasm, friendliness and communication skills. I enjoyed doing the entire process via email rather than on the phone and very satisfied with the enthusiasm, friendliness and communication skills. I enjoyed doing the entire process via email rather than on the phone and very likely to purchase another vehicle in the future through him. In my first adventure in buying a pre-owned Lexus from a Subaru dealership I felt that I received BETTER service than I did at the certified Lexus dealerships I previously visited, and that says alot about this dealer. Very happy to cooperate and accomodate the busy buyer without being overly pushy and high pressure sales, makes for a happy buyer! More

After checking out multiple dealerships and their respective inventories online, I found a couple dealers who had a slightly better price below invoice due to their participation in a car-buying serv respective inventories online, I found a couple dealers who had a slightly better price below invoice due to their participation in a car-buying service I was using (USAA). Nevertheless, I visited Annapolis Subaru, and they had a vehicle that was almost exactly what I wanted. Ed Rucker, the agent, greeted me (we had communicated through email and phone prior to me coming to the dealership. He was very sincere and helped get the price down to be competitive with the other dealerships who were much farther away. The paperwork throughout the process ran smoothly. On top of everything, Ed even delivered my vehicle to me because I couldn't take it off the lot that day. Overall, it was a great car-buying experience. More

I bought a 08' Subaru for my son on March 30,2011. My son is 33 years old,married and quite established. First of all, I paid cash for this car and the process to close on this took about 3 hours waiting. De is 33 years old,married and quite established. First of all, I paid cash for this car and the process to close on this took about 3 hours waiting. Detail Dept took the car and was supposedly washing it. By the time, we left the dealers, it was almost dark and dark by the time we came home. My son works from home and does very little driving. He noticed the damage to the driver's side panel on Thursday 4/7. When he came over to visit us on 4/11, I noticed the damage to the car when we walked him out and he got into the car. I contacted Ben Pettis right away and sent him pictures. He stated it looked like a dog did this. I told him we don't own dogs. I informed him I did not want this patched up, as long term this would never hold up and wanted a new panel, as this was done by his detail dept. He then wrote me back and stated it was a seat belt that had gotten caught and they would not fix it. By then, I knew it was his detail dept that did this, because we could not perceive how this happened. Ben has refused to take care of this. This is the responsibility of Subaru to make this right. This damage was not there when we purchased the car. My Husband, My Son and I went over the car. If the damage was there, this would have been addressed then and there and we would not have bought the car without the panel being replaced. This is YOUR responsibility. And we believe this should be taken care of by the dealership. You need to stand behind what you sell and take responsibility for the workers you have hired. Sandra Lerch 703-623-9080 More

Excellent buying experience. We bought a new 2009 Subaru Forester X Premium/All-Weather from Annapolis Subaru and were very happy with the experience. I solicited prices from ten dealers in and around Wash Forester X Premium/All-Weather from Annapolis Subaru and were very happy with the experience. I solicited prices from ten dealers in and around Washington,DC, and got seven quotes. The quote I got from Annapolis Subaru was better than the quotes from dealers closer to my home in Montgomery County. They honored their quote, gave us a fair price on our trade-in, (which I also had taken for an appraisal at another dealer), and did all the paperwork in about an hour. Ed Mosser, our sales person, and Chris Kelley, the sales manager, were friendly, courteous and made us feel that they wanted our business. More

The dealership was more concerned about selling a car they had on the lot rather than the car we wanted and refused to get the right car from another dealership. The dealership told us that the another they had on the lot rather than the car we wanted and refused to get the right car from another dealership. The dealership told us that the another dealership only deliverd "damaged cars". Ended up going to another dealership outside of Annapolis who sold us the right car at a great price, without any hassel. More