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Annapolis Subaru
Annapolis, MD
2,343 Reviews
Annapolis Subaru is proud to serve Maryland with quality new & CPO Subaru models and pre-owned vehicles. With models like the Outback, Forester, Impreza, BRZ, Legacy, Crosstrek and the ALL NEW 3rd row Ascent, we have something for every taste and need.
If you're looking for a used car in Annapolis, we can assist you there as well. Visit our Annapolis pre-owned and used car inventory page to see our large collection of pre-owned vehicles.
We also provide a full line of services dedicated to our Maryland customers. From Subaru car repairs and service performed by expert mechanics, to OEM Subaru auto parts and accessories, to Subaru Lease plans and car loans, Annapolis Subaru is the smart choice for your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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April 12, 2011
I bought a 08' Subaru for my son on March 30,2011. My son is 33 years old,married and quite established. First of all, I paid cash for this car and the process to close on this took about 3 hours waiting. De is 33 years old,married and quite established. First of all, I paid cash for this car and the process to close on this took about 3 hours waiting. Detail Dept took the car and was supposedly washing it. By the time, we left the dealers, it was almost dark and dark by the time we came home. My son works from home and does very little driving. He noticed the damage to the driver's side panel on Thursday 4/7. When he came over to visit us on 4/11, I noticed the damage to the car when we walked him out and he got into the car. I contacted Ben Pettis right away and sent him pictures. He stated it looked like a dog did this. I told him we don't own dogs. I informed him I did not want this patched up, as long term this would never hold up and wanted a new panel, as this was done by his detail dept. He then wrote me back and stated it was a seat belt that had gotten caught and they would not fix it. By then, I knew it was his detail dept that did this, because we could not perceive how this happened. Ben has refused to take care of this. This is the responsibility of Subaru to make this right. This damage was not there when we purchased the car. My Husband, My Son and I went over the car. If the damage was there, this would have been addressed then and there and we would not have bought the car without the panel being replaced. This is YOUR responsibility. And we believe this should be taken care of by the dealership. You need to stand behind what you sell and take responsibility for the workers you have hired. Sandra Lerch 703-623-9080 More
by beaches12345
Employees Worked With
Ben Pettis
February 06, 2009
Excellent buying experience. We bought a new 2009 Subaru Forester X Premium/All-Weather from Annapolis Subaru and were very happy with the experience. I solicited prices from ten dealers in and around Wash Forester X Premium/All-Weather from Annapolis Subaru and were very happy with the experience. I solicited prices from ten dealers in and around Washington,DC, and got seven quotes. The quote I got from Annapolis Subaru was better than the quotes from dealers closer to my home in Montgomery County. They honored their quote, gave us a fair price on our trade-in, (which I also had taken for an appraisal at another dealer), and did all the paperwork in about an hour. Ed Mosser, our sales person, and Chris Kelley, the sales manager, were friendly, courteous and made us feel that they wanted our business. More
by JeffDC2004
Employees Worked With
Ed Mosser, Chris Kelley, Chris Kelly
May 27, 2008
The dealership was more concerned about selling a car they had on the lot rather than the car we wanted and refused to get the right car from another dealership. The dealership told us that the another they had on the lot rather than the car we wanted and refused to get the right car from another dealership. The dealership told us that the another dealership only deliverd "damaged cars". Ended up going to another dealership outside of Annapolis who sold us the right car at a great price, without any hassel. More
by nosubura in annapolis
Employees Worked With
Chris
